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Gettel Genesis of Lakewood
Bradenton, FL
73 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 12:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday Closed
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Showing 73 reviews
February 24, 2022
Gettel Genesis has some of the best sales associates that I have encountered. We had no intention of purchasing a vehicle at this dealership since we live in Bloomington, Illinois. That is until we met Luci I have encountered. We had no intention of purchasing a vehicle at this dealership since we live in Bloomington, Illinois. That is until we met Lucio Castro. We advised him that we were not going to buy a vehicle here. What we said made no difference to him. He was just wanting to make us more knowledgeable about the Genesis brand. Lucio went above and beyond to make us feel comfortable with the dealership, the brand and him. Needless to say, we did purchase a GH70 and are having it shipped to our home. You have a wonderful salesman working for you! We will recommend our friends to check out what great service they can also have as well as a vacation to remember. Thanks, Lucio! Jerry Gilbert 309-663-5126 More
by sunriseshuttersandblinds
Verified CustomerEmployees Worked With
Lucio Castro
March 09, 2020
Customer satisfaction non existant Leased a Genesis 2019 G70 it has 1700 miles on it . It has been 3 months waiting for a part. All they do is pass the buck Leased a Genesis 2019 G70 it has 1700 miles on it . It has been 3 months waiting for a part. All they do is pass the buck More
by rdkosse
Employees Worked With
GM
October 12, 2019
No Customer Service Back on 10/03/2019 I called the service department to ask a question about my Rav4 at 9:19 am. The service person who answered said I needed to speak Back on 10/03/2019 I called the service department to ask a question about my Rav4 at 9:19 am. The service person who answered said I needed to speak to a service advisor and transfrred me, of which I got a voicemail. I left a message for a return call. As of the following day by 1;00 ,pm I still had not received a return call. I called dealership to speak to the general manager and was told not sure if he was in and was transferred to voicemail. Left another message for return call. As of Saturday the 5th I still had not received a call back. I them went to Toyota.com to find email for Mr Gettel and the pop up to assist you said he doesnt have one. Reallu in todays age he doesnt have one. So I reported to the BBB. Customer service is vital in any business. The Gettel corporation doesn't care. Once they sell you a car they are done with you. I called another dealer and had my answer in 10 minutes. I do not recommend anyone using this dealership. If I could return my car to them and go to a different desler I eould in a heartbeat. More
by Odessagamma
Employees Worked With
N/a
