Gettel Stadium Toyota

Gettel Stadium Toyota is the best metro dealership in the Tampa Bay area. Seasoned service personnel and professional staffing make the difference. Tampa Bay area. Seasoned service personnel and professional staffing make the difference. More

Muchas gracias muy contento y satisfecho con si trabajo tienen una atención excelente muchas gracias por hacer mi sueño realidad para mí son los mejores tienen una atención excelente muchas gracias por hacer mi sueño realidad para mí son los mejores More

I purchased a 2020 Kia Optima from Gettel Stadium Toyota on Saturday, 8/2. While the sales process was pleasant, the post-sale customer service and quality control have been an absolute nightmare. The very on Saturday, 8/2. While the sales process was pleasant, the post-sale customer service and quality control have been an absolute nightmare. The very night I drove the car home, both a "Check Brake Light" warning and a "Service Required" message appeared. I brought the car back the next morning (8/3), where a technician simply reset the light, adjusted the housing, and sent me on my way. By the following morning (8/4), the exact same safety warning returned. Hoping for a real fix, I scheduled a service appointment for Wednesday, 8/5 at 6:00 AM. I arrived early at 5:55 AM, only to sit in the waiting room for four wasted hours because the technician didn’t show up until around 10:00 AM. Their second "fix" consisted of merely bending tabs inside the housing. Unsurprisingly, as soon as I pulled into my work garage later that afternoon, the "Check Brake Light" warning came back on for a third time. When I called to request returning the vehicle due to a persistent, unresolved safety defect on a car I had owned for less than 72 hours, Gettel’s attitude completely shifted. I was dismissively told the deal was already funded, that an intermittently failing brake light is "not a safety concern," and that I was on my own to take it to a Kia dealership for a diagnosis. On 8/6, I took the car to an authorized Kia dealership. Kia diagnosed the defect immediately: the light fixture itself was faulty and required a $330 replacement. To make matters worse, Kia’s inspection revealed that basic pre-sale maintenance Gettel was supposed to perform before handing over the keys was completely ignored, leaving me facing additional unexpected costs right after putting $3,000 down. Gettel Stadium Toyota passed off a vehicle with an active electrical and safety issue, forced me to wait four hours for a non-existent repair, and completely washed their hands of responsibility the moment the check cleared. Do not buy a used vehicle here unless you are prepared for immediate mechanical issues and zero support. I am fully willing to amend or remove this review once Gettel management makes this right by reimbursing the $330 repair bill for the brake light assembly and completing the overdue pre-sale maintenance at no additional charge to me. Until this is resolved, I will continue sharing this detailed, documented experience across every major review platform, my social media channels, and local community networks. The response received so far has been to call the generic service number. I’ve been transferred to the “manager” 3 times today, no answer and have left several voicemails. I will continue to post reviews daily to different platforms until some form of resolution is presented. More

100% recomendado muy buena atencion y encuentra lo que mejor se te acomoda . Muy profesional en su trabajo mejor se te acomoda . Muy profesional en su trabajo More

I would it give them 5, if it was not that they did not pay attention to what I want , which was invoice price and they refuse to do so, even the first new "Manager" from Spring Hill, that told me a lie of pay attention to what I want , which was invoice price and they refuse to do so, even the first new "Manager" from Spring Hill, that told me a lie of not having access to that info and he was a manager. As a previous car salesman in Cali, I know dealers hate when customers want invoice price, but if they care for a sale, they need to disclose that, since is not top secret, if they want the sale. I also told them to give me the bottom line price, not going back and forward with same #'s or changing the out of order, so they can trick you. That is why they should not let me go, so later call me after I left, to make me a good offer. They were lucky I was still close, because I was going to the Fletcher Dealer, to see if I can get a better offer or later to the Jeep Dealer on 54, the Ferman dealer and buy another Jeep brand new, regardless if I did like the Land Cruiser 2027 we test drive. The problem was, the offer for my Jeep trade, a 2018 Jeep Wrangler unlimited with low millage. They finally came true to the 24k I was offer at the Jeep dealer a couple of months ago. The manager that first came, was not too friendly to me, as a Senior and a Veteran and I do not appreciate he apparently did not believe I was a salesman in Cali and got lots of experience buying new vehicles around every 2 years , but this time it took me 3. The salesman Austin was more respectful than that Manager from Spring Hill, that I do not care to remember his name. The Finance Lady, was awesome and respectful and even the young guy by the name Noa.. In my opinion, besides wanting to make money, since it is a bussiness, that they should give better prices to Veterans, instead of just a rebate of $500, which in my opinion should be 1k, since we put our life on the line for Freedom and Democracy, that most take for granted. In my case U did 27 years, when the mayority bail out at 4. All that should mean something, by showing it on better pricing for us and not for them to say, that not even them as Toyota employees, get a brake on prices. That is not my fault or I care to know, but if the employee is also a Veteran, he should get a brake as such too. The experience should be more pleasent and not lengthy and less papers to sign. Too many on the salesman side and Finance even worst. I like the Electronic docs, but the most important papers should be print anyway and the salesman never gave us copy of what we signed with him at all. Instead of an email to send docs, maybe they should still use Thumb drive like before or something like it or at least print the most important, as the warranty inclusions and the extended warranty inclusions, even if it is a condensed version of it The whole process was too long and not even an offer of something to eat, after buying an expensive vehicle, besides snacks and water. I did mention it to the big managers in the office and they laugh at me and told us that we got all the discounts possible above and beyond or so they say. The idea is to keep customers happy and if they would not do the back and forward offers, we would it be done sooner and less stress for us and who ever needed to stay until the end we got there fairly early and still took too long. Overall, the Finace Lady made up for it, by making the last process more cheerful to the end The other thing I did not likewise, that they did not fill the gas tank up, prior to the cleaning or detailing of the Vehicle and the paint protectant and we ended going with around a quarter tank instead and we live like 1hour from the Dealer and it was like 11:30 or close to midnight when we finish. More

Very efficient and professional. Made the entire financing process very smooth and transport, Would definitely recommend Noe. Made the entire financing process very smooth and transport, Would definitely recommend Noe. More

Quisiera compartir mi experiencia comprando un carro con Ross este compañero desde el primer momento fue muy profesional honesto y transparente con la toda la información del vehículo respondió a todas mis Ross este compañero desde el primer momento fue muy profesional honesto y transparente con la toda la información del vehículo respondió a todas mis preguntas con paciencia y claridad lo cual me dio mucha confianza. La negocion fue todo un éxito sin dudas recomiendo a esta persona para realizar negocios. More

Mi esperiensa a sido una de las mejores este es nuestra tercera compra con ustedes la verdad que el trato la ayuda a sido un 100000000 no hay palabras lo recomiendo 100% Gracias por todo tercera compra con ustedes la verdad que el trato la ayuda a sido un 100000000 no hay palabras lo recomiendo 100% Gracias por todo More

It wa great! Everyone was great and super helpful! Thanks you them i have a car again! I was in a very rough/tough situation with getting a car, and they managed Everyone was great and super helpful! Thanks you them i have a car again! I was in a very rough/tough situation with getting a car, and they managed to help me, with affordable and reasonable prices! Thank you so much! More

The dealership was organized, and the staff was courteous. Communication was clear, and the process went as expected. courteous. Communication was clear, and the process went as expected. More