Gettel Stadium Toyota - Service Center

This is the second time I went in for what I thought to be a quick service. I was wrong. 1st was the express service that lasted about an hour and 15 minutes, which should've been maybe 45 minutes at th be a quick service. I was wrong. 1st was the express service that lasted about an hour and 15 minutes, which should've been maybe 45 minutes at the most. My service advisor kept saying I'm going to get you in and out in no time, I said ok. He had a line in express for about 15 minutes and then nothing. I watched the guy bring my vehicle up and going inside and hand him the keys. So I was thinking I'd be up and out in a few minutes. Nope 20 minutes later, I went and asked the girl at the cash out window if she had my keys so I could leave. She I'd have to go to express to get them. As soon as I walked in through the door, the service advisor goes, ooo they just finished and you're ready to go. I then questioned him about seeing the guy bring it up 35 minutes ago sitting on the bench outside handing him the keys. He replied that was another vehicle. I didn't say anything else. Second time, I needed my second key fob program, update my brakes system for a recall notice, and a tire replaced from a nail in it. You ready for this, 5 and a half hours to do that. I kid you not. The service advisor again, told me maybe 2 to 3 hours at the most. I said ok. I tried calling him and even went back to talk to him about it taking so long. He said I'll check on it and come and let you know what's going on. Nothing the first time, second time, I waited until he came back with an answer. Ooo they are changing the tire, should be ready in 10 minutes. Ha ha ha it was 35 more minutes before I got my truck to leave. I'm looking for another toyota dealership for my services from now More

Friendly, responsive, and the technician was better than comparable dealers Daniel was great and helpful comparable dealers Daniel was great and helpful More

Great! They did exactly what they said they would do and were efficient Great great They did exactly what they said they would do and were efficient Great great More

Bill was very friendly and thorough. He outlined exactly what to expect for the maintenance that was performed and the upcoming scheduled maintenance as well. I couldn't have had a bette He outlined exactly what to expect for the maintenance that was performed and the upcoming scheduled maintenance as well. I couldn't have had a better advisor and I look forward to seeing him again next time. More

I like to go there, because everybody that I spoke with was very nice with me. Excellent customer service... was very nice with me. Excellent customer service... More

Excellent service always. Never a negative experience Ok, I can say I have purchased 2 rav4 's and each time the sale was smooth and stress free. Never a negative experience Ok, I can say I have purchased 2 rav4 's and each time the sale was smooth and stress free. More

Service manager Efrain Abrew take care of fellow service members and has excellent customer service. members and has excellent customer service. More

Michael Hare os a top notch service advisor. I have been using him for several years. I have been using him for several years. More

Only dealership we use for our Toyota vehicles for anything, including air in tires, light bulb changes, oil changes etc. Friendly, professional, knowledgeable and courteous technition, Michael Haire! anything, including air in tires, light bulb changes, oil changes etc. Friendly, professional, knowledgeable and courteous technition, Michael Haire! Rosalyn More

Staff is very friendly and always find answers for any question I have. I like their service. question I have. I like their service. More