Gettel Toyota Ocala - Service Center

All of my questions were answered. I received appropriate explanations as to why things could or could not be done. Mike was very professional. I received appropriate explanations as to why things could or could not be done. Mike was very professional. More

Wonderful customer service, honest, on time, gives the best deals. Y'all feel like family! the best deals. Y'all feel like family! More

We have been using their service for years. Very satisfied with their service. Yesterday we were in and out in less than an hour! It was our 15,000. Mile maintenance for our 2022 Toyota Camry Very satisfied with their service. Yesterday we were in and out in less than an hour! It was our 15,000. Mile maintenance for our 2022 Toyota Camry. They always do a great job! More

Heather was a great service lady. She was very helpful. She helped me obtain credit for my tires. She was very helpful. She helped me obtain credit for my tires. More

Promotions that were on TV were not offered. When questioned, not only did I get a run around that but different responses and questions that were not answered. From the promotion was over to y When questioned, not only did I get a run around that but different responses and questions that were not answered. From the promotion was over to you had to negotiate this into the purchase. When asked, never even got an answer. More

This visit I got to enjoy a complimentary manicure with a very enjoyable conversation and a great manicure with Melissa to bide the wait time. Thanks for offering that extra service! very enjoyable conversation and a great manicure with Melissa to bide the wait time. Thanks for offering that extra service! More

I have a problem with the drivers seat. I told Deluca this about 6 mons ago and they told me they could identify the problem. On my most recent visit I told them again about the seat proble I told Deluca this about 6 mons ago and they told me they could identify the problem. On my most recent visit I told them again about the seat problem. Even after keeping the car overnight they indicated they could not find a problem. As the problem continues to get worse I am VERY DISSAPOINTED IN: 1. Toyota FOR BUILDING A CARE WITH A SEAT PROBLEM 2. DeLuca FOR NOT IDENTIFYING AND FIXING THE PROBLEM!!! More

Went in for oil change. Was asked if I wanted my tires rotated. I assumed this was a service that came with the oil change. Later came to find out that it cost me $30 for Was asked if I wanted my tires rotated. I assumed this was a service that came with the oil change. Later came to find out that it cost me $30 for the service. Not only that but they didn't even rotate my tires. I knew they didn't because of the valve stems caps I have on my care. I suspected them of doing this previously but was unable to confirm at that time. Now I have to inconvenience myself, disrupt my schedule, and go back up there for a service that should have already been completed! More

The service was good but with the high cost of everything with the pandemic, I feel the prices for any work to be done is too high and I cannot afford that. So the next day which was Tuesday, I stopped at t with the pandemic, I feel the prices for any work to be done is too high and I cannot afford that. So the next day which was Tuesday, I stopped at the grocery store and when I opened my trunk to put my groceries in I'll almost had a hissy fit. Whoever got in my trunk left it a huge mess. I am so mad. You need to find out who that person was and give them a good swift kick. More

The service department did a good job repairing my car, and they even delivered it to me. The only problem I had was with communication about the repairs, the status, and the approval process. When I calle and they even delivered it to me. The only problem I had was with communication about the repairs, the status, and the approval process. When I called to get an update, I was cut off twice so I had to call three times to speak to the person I needed. More