Gettel Toyota of Bradenton

Very disappointing experience. Yesterday we confirmed a vehicle was available and called again this morning to arrange a time to see it. We spoke with Anahi and were told the ca Yesterday we confirmed a vehicle was available and called again this morning to arrange a time to see it. We spoke with Anahi and were told the car would be ready when we arrived around noon today for the test drive. We drove two hours to the dealership with a significant cash down payment and financing already approved through Navy Federal because we were prepared to purchase the vehicle that day. When we arrived, we were handed off to another salesperson and waited quite a while before being told the car actually had a bad transmission and was unavailable. Apparently they had discovered this earlier that morning. A quick phone call while we were driving would have saved us a four-hour round trip. To make matters worse, when we decided to leave, the interaction with another salesperson became very unpleasant. As we were leaving with our young daughter, one of the staff members told us to “take our brat with us.” Completely unprofessional and unacceptable. I was also surprised that when we arrived, the staff greeted and shook my husband’s hand while ignoring me — even though I was the one purchasing the vehicle. We came ready to buy a car and instead left feeling disrespected after wasting half our day driving there and back. We came ready to purchase with financing through Navy Federal, so this experience was especially disappointing. The manager in questions that was disrespectful to my daughter was Max Wilbur and the person we made arrangements to see the car with was Anahi. More

Poor customer service after sale will do anything sketchy to make and keep a sale. Will skip safety steps, non transparent on car history, and/or steal parts off other cars Incompetent, Rude, Dis sketchy to make and keep a sale. Will skip safety steps, non transparent on car history, and/or steal parts off other cars Incompetent, Rude, Disrespectful, and Vindictive finance department will ruin the experience for you if you make it that far stay away from this dealership More

I recently dealt with Evan Warner to resolve an unusual and perplexing problem with my Toyota Sienna seat. He was extremely friendly, listened to my concerns, and gave some real thought and attention to f and perplexing problem with my Toyota Sienna seat. He was extremely friendly, listened to my concerns, and gave some real thought and attention to figuring out a creative solution. I cannot say enough good things about the treatment and respect I received from him. It is obvious why he is the service manager and he is the major reason why I will continue to e a ,loyal Toyota customer. More

If I could leave less than one star I would. I experienced the worse service. We went online, found a car we liked emailed with them, made an appointment, drove 1 hour and 45 minutes to get to t I experienced the worse service. We went online, found a car we liked emailed with them, made an appointment, drove 1 hour and 45 minutes to get to the dealer and they told us when we arrived that the car was just sold. We texted them when we left for the dealer and texted them when we were 20 minutes from the dealer. There was no consideration for our time or the drive we made. Sales manager was super condescending, stating at one point that they had sold 41 cars today. Honestly, I don’t care if you sold 1 or 50, my time is more important. Horrible customer service, lied about what they were giving for the trade More

I would never recommend or refer someone to this dealership. We went in on June 3, 2025 and put a $500 deposit down on a Toyota Corolla Cross. We were told by Avery the car would be on Friday or S dealership. We went in on June 3, 2025 and put a $500 deposit down on a Toyota Corolla Cross. We were told by Avery the car would be on Friday or Saturday. We went back on Saturday because the salesman does not call customers back. It was not in. I emailed salesman Joe on Monday and was told by email back the car would be in on Tuesday. I emailed him Tuesday with no reply other "it will be in later and he would contact us when it got in". At 4:32 PM I called and left a message the deal was done and that we would be back the next day for our deposit back. At 4:54 PM Joe EMAILED to congratulate us on our next car. So he does not listen to voice mail or call customers back. We went back the next day and Joe was off. Mind you this was his second day off since we were dealing with him. We spoke to Avery the manager and as cocky as can be he made us go to our bank to get a copy the check was cashed. We went to the bank, got the copy of the check that showed "for deposit only" and he told us that was not enough proof. 17 day later and after multiple calls we got our money back. This is the most unprofessional, rude and inconsiderate car dealership I have ever death with. More

This review is for the Body shop. Horrible service. I wish I could leave a zero star. My car has been in this shop since the 1st week of April for repainting & replacement of side mir Horrible service. I wish I could leave a zero star. My car has been in this shop since the 1st week of April for repainting & replacement of side mirror due to accident. Was told should be done in 3weeks. One excuse after another. Finally 1st week of June we were told car was ready only to arrive & find it was missing parts. They had no idea what happened to them so they had to order replacement parts. Then a few days later the parts arrived then they said they ran out of bolts! Had to order them! Today June 11th, Eric said it was “triple checked”. Within a few minutes I find a significant flaw in the paint. We had just returned our rental we have had since April so we decided to drive it home to check it out. We have to take the car back again next week, get another rental & wait for God knows how long. NEVER TAKE YOUR CAR HERE!! More

Outstanding i had my Rav4 in for its check up. From the time I pulled my car in till I left everyone spoke politely and positively I would like to hilight 2 persons however. Monica Balley was extr From the time I pulled my car in till I left everyone spoke politely and positively I would like to hilight 2 persons however. Monica Balley was extremely helpful. She was cheerful and just made me feel good. I explained that I didn’t understand some things relating to the screen with the maps, contacts etc. She immediately had Kiko Mayes come and help me. He was very polite, positive and cheerful. He took time to explain things to me. Thiugh all the staff that I had contact with were good these two, Monica and Kiko were outstanding More

Brianna Feliciano is a wondereful person who helps a lot. She goes above and beyond. She goes above and beyond. More

Great service, I will definitely be recommending to my family and friends. Very in time and speedy family and friends. Very in time and speedy More

Excellent service from start to finish—sales team was knowledgeable, respectful, and made everything stress-free. staff was friendly, transparent, and helpful throughout the entire process. knowledgeable, respectful, and made everything stress-free. staff was friendly, transparent, and helpful throughout the entire process. More