Gettel Toyota of Bradenton

Everyone there was very nice and welcoming and I'm glad to have choosen Gettel Toyota in Brandenton. They answered any and all questions we had with enthusiasm and Joe did an excellent job at helping us th to have choosen Gettel Toyota in Brandenton. They answered any and all questions we had with enthusiasm and Joe did an excellent job at helping us through the entire process. He truly does care about his clients and does his best to help us find our ideal car and to get the best deals. A huge thanks to Mike and Joe for helping us include a new addition to our family! I look forward to the next time ;) More

Poor customer service. Sat in the waiting room 2 hours, while the person taking care of me went in and out of the garage area several times, just to be told tire was not in Sat in the waiting room 2 hours, while the person taking care of me went in and out of the garage area several times, just to be told tire was not in yet. I had plans and this really put me behind schedule and to have nothing done after 2 hours was really upsetting! I was never called and told it did not arrive and i was given an appointment saying it would be in, i still don't believe it could not be fixed. Both people were told I had plans next day and one kept calling me that day to come in, i was not even in town. Told one tire needed replaced and other I wanted checked was fine. Just got back from my actual dealer and nail in the just fine tire was in about the same place and they fixed it, these people told me it could not be fixed. Really feel throwing keys on the dash when nobody is truly watching the vehicles, takes forever to get somebody to wait on you even, is not a safe practice. Not to mention I had to call their "sister dealer" about a tire (which I was given one that nobody in a 3 state radius had). I only gave you 2 stars because they did fit me in for a fast appointment on a very busy day (this is the only positive thing I can say about this service department) even though the person that checked me in said it would be several hours after I was told it would be quick. He wanted to argue with me and never apologized when he found out what I had been told on the phone. Never told about any free bottles of water, saw several people waiting and even workers getting it. More

Sale person Claudia is a so nice and professional. She never got tired to help me and provide information for our new car as much as she could. She is a wonderful sales. She never got tired to help me and provide information for our new car as much as she could. She is a wonderful sales. More

Work done on time. Matt was very knowledgeable about his job. Truck runs great Well done Matt was very knowledgeable about his job. Truck runs great Well done More

Dave was very helpful and explained the process step by step . Prompt and courteous service step . Prompt and courteous service More

When I pulled into service line a person took my keys and pointed me to a door to wait. After almost two hours, for basically a tire rotation and wash. I saw my truck sitting outside so I approached the wome pointed me to a door to wait. After almost two hours, for basically a tire rotation and wash. I saw my truck sitting outside so I approached the women who took my keys. She then just pointed and said so and so has yours keys he’s 2 or three offices down. Maybe ppl have two hours to spend for a basic maintenance inspection and tire rotation, I’m not that person. I had an appointment and should have been in and out in under an hour. I’m also not a big fan of ppl pointing and saying go that way More

Matt took great care of my car & I while dealing with the chaos of hurricane ian. Working long hard days just so we can have our vehicles to get too and from. chaos of hurricane ian. Working long hard days just so we can have our vehicles to get too and from. More

Sabrina has the best Customer Service skills that I have experienced in a very long time. She deserves a lot of praise from Gettel Management!! experienced in a very long time. She deserves a lot of praise from Gettel Management!! More

Always very helpful and honest. Great to work with. Accurate work and great on time of completion Great to work with. Accurate work and great on time of completion More

Our vehicles were destroyed by Hurricane Ian and we needed a car and a pickup truck right away. Gettel Toyota was fast, responsive and very compassionate as they helped us buy a new Tundra and Highland needed a car and a pickup truck right away. Gettel Toyota was fast, responsive and very compassionate as they helped us buy a new Tundra and Highlander ahead of getting our insurance settlements on the lost vehicles. We are eternally grateful for their courtesy and professionalism. More