Gettel Toyota of Bradenton

I gave you 5 stars because of the exceptional service I received from Erik Grenesko, the Body Shop Manager. He took a bad situation and turned it around. I brought my car in on May 9th to have a tail li received from Erik Grenesko, the Body Shop Manager. He took a bad situation and turned it around. I brought my car in on May 9th to have a tail light replaced due to an accident. On May 31st not only was my car not ready; but the insurance company would no longer pay for the rental, they said it ridiculous that my car was not ready. I never received any calls regarding the status of my car. When I called I was always transferred to Bob’s voicemail.The representative from the insurance company stated he experienced the same thing when he called. When I finally got in contact with Bob it was on Friday May 31st towards the end of day. He was in the process of leaving. If I had not called Bob he would have left me without transportation because I had to return the rental. He said he would have to tape my bumper. I arrived at the shop, my car had a bright Orange tape , in addition they unplugged my light to the tail light on the other side which was working when I brought my car to the shop on May 9th. I felt my car was unsafe to drive at night. I thank God for Erik. Once he stepped in everything turned around. I felt safe because I was provided with a loaner. Thank you Erik! More

I am not happy - been using Toyota since 1979 cars and service- live in Maryland and now snow bird 4 months a year. Bought a Lexus RX 2008 and can’t get it running right. Please call me. Pat service- live in Maryland and now snow bird 4 months a year. Bought a Lexus RX 2008 and can’t get it running right. Please call me. Patrick Grace 443-743-0607 More

I love this particular location of Gettel Toyota! The managers/staff have always been so nice to me and so helpful! I always feel safe when I come here The managers/staff have always been so nice to me and so helpful! I always feel safe when I come here More

I can’t explain it but, I always feel safe bringing my car for service here. Yes, dealerships usually charge more and that usually makes customers want to not come to dealership for service. But, I always car for service here. Yes, dealerships usually charge more and that usually makes customers want to not come to dealership for service. But, I always know I’m in good hands here and am greeted with positivity & smiles. More

Excellent service, friendly and caring folks. Got me out the door as quick as they could under the circumstances without sacrificing quality. Got me out the door as quick as they could under the circumstances without sacrificing quality. More

Bueno y rápido, cumplieron las expectativas y muy eficiente y amables, siempre voy a este dealer eficiente y amables, siempre voy a este dealer More

Took care of my problem Well at first I was not happy with Gettel because I left 2 messages and didn't get a response then I stopped in and was able to get an appointment and once I got an appointment al with Gettel because I left 2 messages and didn't get a response then I stopped in and was able to get an appointment and once I got an appointment all was good from there I needed a new tire it was a little more expensive than I had hoped More

Great dealership will recommend to friends and family members. Gettels got it for sure. Very happy. members. Gettels got it for sure. Very happy. More

We find everyone at this dealership treats all their customers as a high priority VIP and goes beyond the service you expect. customers as a high priority VIP and goes beyond the service you expect. More

I called to say my Gettel Toyota 2020 RAV4 wouldn’t start because all the failure lights were on and a video scrolled telling me everything was malfunctioning. I asked what it could be and they told me to br because all the failure lights were on and a video scrolled telling me everything was malfunctioning. I asked what it could be and they told me to bring it in. I called AAA and they came out and said they could not tow an AWD. I used our other Gettel Toyota bought new vehicle and drove to the service department on 14th to make an appointment. Within two hours another AAA vehicle brought it in. I got a call from James (nice guy) saying nobody would look at it till the next day. Monica called me the next day to say that rats had to chewed the wires [THIS IS THE STANDARD LINE THEY FEED EVERYONE WITH ELECTRICAL DAMAGE.] After telling them I needed pictures and video corroborating their story and that I needed proof it was my vehicle they said Okay. Today James called again and he didn’t say anything about rats. {My wife has been very distraught after hearing the rat story.} Today they said it was it was a powerful electrical storm that probably did the damage. Today I called Toyota directly and asked why the dealership didn’t just say, when I first called, “it sounds exactly like the recall that was issued to your VIN number. Instead they have my wife in a nervous wreak about rats on our property. And went from $400+ for rat damage to $1400+ for electrical storm damage. Time missed from work, anxiety of my wife looking all over the driveway for rat droppings, and their was not a rat or electrical storm nearby! Why not be honest a just say over the phone, “oh we think we may know what it is that caused those dashboard lights and rolling screen showing malfunctions??? More