Gettel Toyota of Bradenton

Very pleasant to work with - need name correction on order in system; Change “OCommor” to “OConnor” order in system; Change “OCommor” to “OConnor” More

I have been pleased with the greeting of the staff. So friendly & courteous. Helpful & kind So friendly & courteous. Helpful & kind More

On April 22 I had an oil change done in my car. At that time I was informed by Christopher that I need 4new tires. I requested a quote which I received for the tires and an alignment. I schedule my At that time I was informed by Christopher that I need 4new tires. I requested a quote which I received for the tires and an alignment. I schedule my car for the service for April 29 at 7:15am. Meanwhile I went to another dealership to get a quote so I could compare prices. That dealership informed me that the quote Christopher gave me was not for the correct tires for my car. On April 22, I went back your dealership and spoke with Christopher who confirmed that the quote he previously gave me was in fact the incorrect tires. He then presented me with a new quote that was almost $100 more and said my appointment time would have to be moved to 10-10:30 to allow time for the delivery of the tires. When I questioned about the increase he said he would see what he could do about maybe getting me a coupon but that the computer made the mistake. On April 29 I arrived at the dealership at approximately 10:15 am. I was greeted by Christopher who was not going to do anything about the increase of the price until I told him I was not going to have the service done and I would take my business elsewhere. At that time he did adjust the price to just a little over the original quote. I then agreed to have the service done. At that time, he told me it would take about 2 hours. My car was completed at about 2:15 pm. That was 4 hours that I waited at the dealership. Several times I was told that it would be just a little longer! Very frustrating and very disappointed😡. My husband bought a new truck there in 2017 and I bought my car in 2018. We have had all of our service on both vehicles completed there. I am certainly having second thoughts regarding the future. More

My sales representative Joy was amazing. She answered a lot of questions about the stock I was looking for . I really would recommend this store . To anyone. She answered a lot of questions about the stock I was looking for . I really would recommend this store . To anyone. More

Jordy was super kind, friendly & made the process of purchasing our new vehicle smooth and enjoyable purchasing our new vehicle smooth and enjoyable More

1 Waited 3 hours for an oil change! Ridiculous Only good part was the charging station on the waiting chairs Ridiculous Only good part was the charging station on the waiting chairs More

Had an appt for tire rotation. Said ahead that I'd wait. (Covered under tire warranty). Process for dropping car off is poor. No one there for several minutes. This has been a prob Said ahead that I'd wait. (Covered under tire warranty). Process for dropping car off is poor. No one there for several minutes. This has been a problem for the past few years. Prior to that it was welcoming and immediate. Then I waited over 90 minutes for the tire rotation. No one talked to me so I finally went up to Steve's desk. My paperwork was there in the printer. Not sure how long it had been there. Perhaps it had just printed. At any rate, it was a longer wait than I'd anticipated. I did appreciate the car wash. My biggest concern is with the actual arrival/drop off procedure. More

In the two years I have dealt with them they have done an excellent job of dealing with their customers. excellent job of dealing with their customers. More

Sales staff needs to know what features come standard or can be added when dealing with a customer. can be added when dealing with a customer. More

The salesman, Dave, was very good and negotiated in a fair manner. The finance expert, Matt, was also easy to work with and gave us several fair options fair manner. The finance expert, Matt, was also easy to work with and gave us several fair options More