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Gettel Toyota of Bradenton

Bradenton, FL

Overview
Employees
Reviews
Vehicles
4.4
2,864 Reviews
Gettel Toyota of Bradenton is one of the 22 Gettel dealerships that service guests throughout Florida. Our dealership is actually one of the original dealerships and has been open for nearly thirty years on US 41. We also service the surrounding towns of Sarasota and Venice, so if you are in any of these areas, feel free to stop by! We pride ourselves on great customer service and truly want each and every person who walks through our doors to find something they love without feeling pressured. Although we'd love to see your smiling faces, we know that not everyone has the time to peruse our showroom, which is why when you shop with Gettel Toyota of Bradenton, you can enjoy Xpress Shopping. With Xpress Shopping, you can browse our showroom, get a finance summary and apply for financing all without leaving the comfort of your home. And, if for any reason you don’t love the car you select, there are no worries! We offer a 90-day/3,000-mile warranty on any new vehicle you purchase with us.1 And, if you’d rather come in, we can give you a speedy trade-in appraisal and have you driving in something you’ll love in no time!
Contact Dealership

6323 14th St W

Bradenton, FL

34207

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Showing 2,864 reviews

March 24, 2023

Bought a certified used car from them. The actual car buying experience was good. However, the additional maintenance and warranty services offered were not adequately explained, and were More

by snkc28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Einar Saldana
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Diaz, Jordy Espinel, Matt Parnell
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Apr 15, 2023 -

Gettel Toyota of Bradenton responded

We apologize for your negative experience here with us at Gettel Toyota of Bradenton. Our goal is for everyone to always leave with a huge smile. Please call and ask for customer relations department 941-756-5511. We would like to gather a little more information about your visit. Thank you.

May 01, 2023 -

snkc28 responded

Here is a timeline of our experience: 3/22/23 - purchased a 2017 Honda Odyssey and traded-in our 2008 Honda Odyssey. 3/23/23 - Upon returning to the dealership for maintenance work and Auto Butler service, we completed the cancellation form for the Maintenance Agreement at the dealership. Matt Parnell, who we originally worked with, was out sick, so we worked with Einar Saldana, who was supposed to submit the paperwork. We have a photo of that document as we filled it out but were not provided with an electronic copy of the completed form. No timeline given on when to expect the refund to be processed. 4/17/23 - Having heard nothing from Gettel, I called JM&A directly, the contract company for the Maintenance Agreement, to inquire about the status of our cancellation request. I spoke with a customer service rep who said they had no cancellation paperwork for us. I called Gettel and spoke with Julio Diaz in the Finance Department. He emailed me the cancellation paperwork, cc'ing Matt Parnell (the finance person we originally worked with) and their boss, Anwal El Gammal, asking him (Matt) to process the cancellation paperwork as soon as I got it back to them. I filled out the paperwork from Julio and emailed it back same day. No further response from Gettel. 4/18/23 I followed up via email w/Matt, Julio and Anwar regarding the paperwork, confirming they had all the information they needed and asking them to confirm that this was moving forward. No response. Later that same day, my husband and I both called Matt Parnell and left VM's. No response. 4/22/23 I followed up via email with Julio directly and stated that we had heard nothing from Matt, asking him to confirm the cancellation was in process. No response. I contacted JM&A directly to get the paperwork to initiate cancellation. 4/23/23 I submitted cancellation form and documentation to JM&A. 5/1/23 Called JM&A to follow-up with our cancellation request and was told that we need a Buyer's Order showing the vehicle is paid in full. The Buyer's Order paperwork we were given from the dealership shows a balance due because we were undecided whether to finance or pay in full. We ended up paying in full, but paperwork was never updated to reflect a $0 balance. We now needed alternate form of proof, which we have submitted. Meanwhile, we've had no response or engagement from Finance, GM or Salesperson at Gettel. We still need the Buyer's Order corrected to show no balance so there is no misunderstanding in the future about any balance owed.

March 23, 2023

Nuri Reed is the absolute Best! Went above and beyond to make me a very good deal! Can’t say enough good things about this dealer ship! Thank you! More

by Brandenmraz1991
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nuri Reed
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Mar 24, 2023 -

Gettel Toyota of Bradenton responded

Thank you for your excellent review and kind words!

March 23, 2023

Exceeds my expectations for all you guys do and I would recommend gettell to all my friends More

by TEHOEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Therrien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Erickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James, Steven Voris, Robert Reyes
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Mar 23, 2023 -

Gettel Toyota of Bradenton responded

Thank you for your phenomenal review and kind words!

March 23, 2023

Nice and clean offices. Friendly staff. Long wait for a tire rotation and oil change. More

by mist5239
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Therrien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bitterhoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ely
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Mar 24, 2023 -

Gettel Toyota of Bradenton responded

Thank you for your amazing review and feedback.

March 23, 2023

Two stars due to lack of timely fashion and lack of going above and beyond. More

by MariDel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Bitterhoff
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2023 -

Gettel Toyota of Bradenton responded

We apologize for your negative experience here with us at Gettel Toyota of Bradenton. Our goal is for everyone to always leave with a huge smile. Please call and ask for customer relations department 941-756-5511. We would like to gather a little more information about your visit. Thank you.

March 22, 2023

The service department did the job and did it right No problems as always with Gettel Toyota More

by EMAIL4RHV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2023 -

Gettel Toyota of Bradenton responded

Thank you for wonderful review!

March 22, 2023

Comfortable waiting area. Busy dealership but well run and appointment went smoothly. Service guy was succinct and professional. More

by phkrasnov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Reyes
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Mar 23, 2023 -

Gettel Toyota of Bradenton responded

Thank you for your fantastic review!

March 22, 2023

Waited a good four hours for a check up that was scheduled. Work was well done. More

by Lgangur64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Bitterhoff
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 23, 2023 -

Gettel Toyota of Bradenton responded

Thank you for your terrific review! We apologize for your long wait time. We are aware of the longer than usual wait times and we are working on the issue.

March 22, 2023

Not what use to be before Covid…slow, without positive attitude, long waiting time for service. My car was/ is in body shop. They called me to pick up my car , is ready that said. I drove from Parrish to More

by CHACHIBABY05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Tetrault, David Ridgway
Report | Print
May 20, 2023 -

Gettel Toyota of Bradenton responded

We apologize for your longer than usual wait times for service/body work. We are aware of the issue and are working on fixing the issues for future visits. We apologize for the lack of communication on our parts. Please call 941-756-5511 and ask for customer relations so we can gather a little more information. Thank you.

March 21, 2023

Dealer was very nice, but my salesman Jeff Dormil was excellent. The service manager was also very helpful with a small problem with a slight smell that manifested itself when we left the dealership . More

by johnconti1951
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Dormil
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Mar 23, 2023 -

Gettel Toyota of Bradenton responded

Thank you for your wonderful review and kind words! Jeff Dormil is amazing!

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