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Gettel Toyota of Bradenton

Bradenton, FL

Overview
Employees
Reviews
Vehicles
4.4
2,873 Reviews
Gettel Toyota of Bradenton is one of the 22 Gettel dealerships that service guests throughout Florida. Our dealership is actually one of the original dealerships and has been open for nearly thirty years on US 41. We also service the surrounding towns of Sarasota and Venice, so if you are in any of these areas, feel free to stop by! We pride ourselves on great customer service and truly want each and every person who walks through our doors to find something they love without feeling pressured. Although we'd love to see your smiling faces, we know that not everyone has the time to peruse our showroom, which is why when you shop with Gettel Toyota of Bradenton, you can enjoy Xpress Shopping. With Xpress Shopping, you can browse our showroom, get a finance summary and apply for financing all without leaving the comfort of your home. And, if for any reason you don’t love the car you select, there are no worries! We offer a 90-day/3,000-mile warranty on any new vehicle you purchase with us.1 And, if you’d rather come in, we can give you a speedy trade-in appraisal and have you driving in something you’ll love in no time!
Contact Dealership

6323 14th St W

Bradenton, FL

34207

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Showing 2,873 reviews

March 26, 2023

The best thing they have going for them is an excellent service department with well trained technicians and customer service personnel who are well trained in customer service. More

by JULESGATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Voris
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Mar 27, 2023 -

Gettel Toyota of Bradenton responded

Thank you for your phenomenal review!

March 26, 2023

Everything I asked to be fixed was done and we were very happy with the work. More

by Mbp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Voris
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Mar 27, 2023 -

Gettel Toyota of Bradenton responded

Thank you for your excellent review!

March 26, 2023

The staff is always friendly and keep me informed of the progress on my vehicles. More

by TBOZO2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sabrina Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2023 -

Gettel Toyota of Bradenton responded

Thank you for your fantastic review!

March 26, 2023

Sabrina in the service department ALWAYS makes my appointment the best ever!! Best you have!! More

by OBBABE59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabrina Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2023 -

Gettel Toyota of Bradenton responded

Thank you for your wonderful review and kind words! Sabrina is the best, we agree!

March 25, 2023

Even with appointment, took 2. 5hours for simple oil change. Understaffed and not new customer friendly More

by Edocker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember service person
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Apr 15, 2023 -

Gettel Toyota of Bradenton responded

We apologize for your negative experience here with us at Gettel Toyota of Bradenton. Our goal is for everyone to always leave with a huge smile. Please call and ask for customer relations department 941-756-5511. We would like to gather a little more information about your visit. Thank you.

March 24, 2023

Bought a certified used car from them. The actual car buying experience was good. However, the additional maintenance and warranty services offered were not adequately explained, and were More

by snkc28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Einar Saldana
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Diaz, Jordy Espinel, Matt Parnell
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Apr 15, 2023 -

Gettel Toyota of Bradenton responded

We apologize for your negative experience here with us at Gettel Toyota of Bradenton. Our goal is for everyone to always leave with a huge smile. Please call and ask for customer relations department 941-756-5511. We would like to gather a little more information about your visit. Thank you.

May 01, 2023 -

snkc28 responded

Here is a timeline of our experience: 3/22/23 - purchased a 2017 Honda Odyssey and traded-in our 2008 Honda Odyssey. 3/23/23 - Upon returning to the dealership for maintenance work and Auto Butler service, we completed the cancellation form for the Maintenance Agreement at the dealership. Matt Parnell, who we originally worked with, was out sick, so we worked with Einar Saldana, who was supposed to submit the paperwork. We have a photo of that document as we filled it out but were not provided with an electronic copy of the completed form. No timeline given on when to expect the refund to be processed. 4/17/23 - Having heard nothing from Gettel, I called JM&A directly, the contract company for the Maintenance Agreement, to inquire about the status of our cancellation request. I spoke with a customer service rep who said they had no cancellation paperwork for us. I called Gettel and spoke with Julio Diaz in the Finance Department. He emailed me the cancellation paperwork, cc'ing Matt Parnell (the finance person we originally worked with) and their boss, Anwal El Gammal, asking him (Matt) to process the cancellation paperwork as soon as I got it back to them. I filled out the paperwork from Julio and emailed it back same day. No further response from Gettel. 4/18/23 I followed up via email w/Matt, Julio and Anwar regarding the paperwork, confirming they had all the information they needed and asking them to confirm that this was moving forward. No response. Later that same day, my husband and I both called Matt Parnell and left VM's. No response. 4/22/23 I followed up via email with Julio directly and stated that we had heard nothing from Matt, asking him to confirm the cancellation was in process. No response. I contacted JM&A directly to get the paperwork to initiate cancellation. 4/23/23 I submitted cancellation form and documentation to JM&A. 5/1/23 Called JM&A to follow-up with our cancellation request and was told that we need a Buyer's Order showing the vehicle is paid in full. The Buyer's Order paperwork we were given from the dealership shows a balance due because we were undecided whether to finance or pay in full. We ended up paying in full, but paperwork was never updated to reflect a $0 balance. We now needed alternate form of proof, which we have submitted. Meanwhile, we've had no response or engagement from Finance, GM or Salesperson at Gettel. We still need the Buyer's Order corrected to show no balance so there is no misunderstanding in the future about any balance owed.

March 24, 2023

Excellent experience. Everyone was very easy to work with. Jalal are Reineldo are fantastic. I really like my new RAV and I feel super safe driving it. More

by careyhinrichs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reinaldo Noguera
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Mar 24, 2023 -

Gettel Toyota of Bradenton responded

Thank you for your wonderful review! Congratulations on your new RAV4.

March 24, 2023

Toyota charges a dealer prep fee, Gettel charges a dealer prep fee, you would think for $2500 in prep fees the car would be perfect when you give me the keys. Then I have to set up an appointment 4 days late More

by Bradenriver
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Danielle Vazquez
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May 20, 2023 -

Gettel Toyota of Bradenton responded

We apologize for your longer than usual wait times for service. We are aware of the issue and are working on fixing the issues for future visits.

March 24, 2023

My lugs of my tire were stripped and I got a call from your dealership saying that I will be charged which is not right. I have been going to this dealership for about 10 years getting all my maintenance More

by Hectorcordero2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica bailey
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May 20, 2023 -

Gettel Toyota of Bradenton responded

We apologize for your experience here with us. Please call and ask for customer relations 941-756-5511 so we can gather a little more information. Thank you.

March 24, 2023

Very professional, knowledgeable guys, service was prompt, I had a horrible experience with Gettel Punta Gorda, but this branch does not feel like it belongs on the Gettel name...Very kind, profession More

by Kenneth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Bitterhoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aishia Afridi
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Mar 25, 2023 -

Gettel Toyota of Bradenton responded

Thank you for your wonderful review and kind words!

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