Gettel Toyota of Bradenton - Service Center

Outstanding i had my Rav4 in for its check up. From the time I pulled my car in till I left everyone spoke politely and positively I would like to hilight 2 persons however. Monica Balley was extr From the time I pulled my car in till I left everyone spoke politely and positively I would like to hilight 2 persons however. Monica Balley was extremely helpful. She was cheerful and just made me feel good. I explained that I didn’t understand some things relating to the screen with the maps, contacts etc. She immediately had Kiko Mayes come and help me. He was very polite, positive and cheerful. He took time to explain things to me. Thiugh all the staff that I had contact with were good these two, Monica and Kiko were outstanding More

Great service, I will definitely be recommending to my family and friends. Very in time and speedy family and friends. Very in time and speedy More

The service team is great! ! I would highly recommend this team to others. Thank you. ! I would highly recommend this team to others. Thank you. More

Excellent service from start to finish—sales team was knowledgeable, respectful, and made everything stress-free. staff was friendly, transparent, and helpful throughout the entire process. knowledgeable, respectful, and made everything stress-free. staff was friendly, transparent, and helpful throughout the entire process. More

Wonderful employee will recommend him to all other people in the bradenton community. Keep doing good! in the bradenton community. Keep doing good! More

service dept is quite challenging to deal with no matter what year,time of day or car u have. i do though highly recomend it to my mother in law what year,time of day or car u have. i do though highly recomend it to my mother in law More

This has the worst serivce i've ever experieced. I bought my care from this dealership and got the pre-paid service plan. Every time i come for an oil change they leave you waiting in your car for 1 I bought my care from this dealership and got the pre-paid service plan. Every time i come for an oil change they leave you waiting in your car for 15 minutes before the come out and check you in, then it takes them more than 1.5 hours for them to do the service. I've had my car for over 4 years not and i counting the days till my pre-paid plan is over so i can never come to this dealership again. All the do is make you waste you time in a lobby full of sales people that all they do is want and absolutely no business is done. More

My previous review centered on the purchase experience of a Camry coming off lease. Carrie was wonderful and it was an overall pleasant experience. While I'll try not to judge a business based on one indiv a Camry coming off lease. Carrie was wonderful and it was an overall pleasant experience. While I'll try not to judge a business based on one individual my recent experience with a service rep, Briana, was far from acceptable. I called the dealership several weeks ago to arrange an oil change and get an update on the air bag recall. Briana promised to get right back to me with more information but three days later still no return call. I followed up and Briana told me that she took a few days off (her schedule indicated she'd be working). No new information was supposedly available on the recall so I asked for her direct extension and that I would call her in a couple of weeks. I did call as indicated and left a message. After no return call for another few days I went to the dealership site and requested a service appointment and planned to get any update on the recall when I arrived. Almost a week later she called me with no apology for the late response only to say she noticed I had already booked an appointment and that she had taken a vacation. When I told her I was upset that there was no return call and that no one covered for her while she was vacationing she attempted to deflect these shortcomings and implied it was my fault. She said that I could have called someone else and then went so far as to ask if I returned calls when I go on vacation. The answer is YES, when I was working I returned calls when on vacation and I also left a voicemail message with TWO additional contacts in the case of an emergency (with phone numbers and email addresses). This is a customer satisfaction business and to blame a customer for her/the dealership's shortcomings is ridiculous and incredibly poor oversight/training. Perhaps this was a back-to-back coincidence but not returning calls as promised or following up in a timely basis is totally unacceptable. More

Matt was amazing as always with his knowledge and excellent customer service. Thank you Matt for always being so pleasant and helpful keep up the good work. You are the best. excellent customer service. Thank you Matt for always being so pleasant and helpful keep up the good work. You are the best. More