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Gettel Toyota of Bradenton - Service Center
Bradenton, FL
1,624 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,624 Reviews of Gettel Toyota of Bradenton - Service Center
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June 11, 2025
This review is for the Body shop. Horrible service. I wish I could leave a zero star. My car has been in this shop since the 1st week of April for repainting & replacement of side mir Horrible service. I wish I could leave a zero star. My car has been in this shop since the 1st week of April for repainting & replacement of side mirror due to accident. Was told should be done in 3weeks. One excuse after another. Finally 1st week of June we were told car was ready only to arrive & find it was missing parts. They had no idea what happened to them so they had to order replacement parts. Then a few days later the parts arrived then they said they ran out of bolts! Had to order them! Today June 11th, Eric said it was “triple checked”. Within a few minutes I find a significant flaw in the paint. We had just returned our rental we have had since April so we decided to drive it home to check it out. We have to take the car back again next week, get another rental & wait for God knows how long. NEVER TAKE YOUR CAR HERE!! More
by MKLOETZLI
Employees Worked With
Eric
May 22, 2025
Outstanding i had my Rav4 in for its check up. From the time I pulled my car in till I left everyone spoke politely and positively I would like to hilight 2 persons however. Monica Balley was extr From the time I pulled my car in till I left everyone spoke politely and positively I would like to hilight 2 persons however. Monica Balley was extremely helpful. She was cheerful and just made me feel good. I explained that I didn’t understand some things relating to the screen with the maps, contacts etc. She immediately had Kiko Mayes come and help me. He was very polite, positive and cheerful. He took time to explain things to me. Thiugh all the staff that I had contact with were good these two, Monica and Kiko were outstanding More
by CarrollCarrollgk
May 19, 2025
The service team is great! ! I would highly recommend this team to others. Thank you. ! I would highly recommend this team to others. Thank you. More
by kristin.gallagher
May 19, 2025
Excellent service from start to finish—sales team was knowledgeable, respectful, and made everything stress-free. staff was friendly, transparent, and helpful throughout the entire process. knowledgeable, respectful, and made everything stress-free. staff was friendly, transparent, and helpful throughout the entire process. More
by Felishacolon
Employees Worked With
May 19, 2025
Great service, I will definitely be recommending to my family and friends. Very in time and speedy family and friends. Very in time and speedy More
by biancaaliciafeliciano99
Employees Worked With
May 17, 2025
Wonderful employee will recommend him to all other people in the bradenton community. Keep doing good! in the bradenton community. Keep doing good! More
by carpel.82.haiku
April 21, 2025
service dept is quite challenging to deal with no matter what year,time of day or car u have. i do though highly recomend it to my mother in law what year,time of day or car u have. i do though highly recomend it to my mother in law More
by salsasman
Employees Worked With
whoever cant find a job anywhere else
April 12, 2025
This has the worst serivce i've ever experieced. I bought my care from this dealership and got the pre-paid service plan. Every time i come for an oil change they leave you waiting in your car for 1 I bought my care from this dealership and got the pre-paid service plan. Every time i come for an oil change they leave you waiting in your car for 15 minutes before the come out and check you in, then it takes them more than 1.5 hours for them to do the service. I've had my car for over 4 years not and i counting the days till my pre-paid plan is over so i can never come to this dealership again. All the do is make you waste you time in a lobby full of sales people that all they do is want and absolutely no business is done. More
by mbrunet
Employees Worked With
August 25, 2024
My previous review centered on the purchase experience of a Camry coming off lease. Carrie was wonderful and it was an overall pleasant experience. While I'll try not to judge a business based on one indiv a Camry coming off lease. Carrie was wonderful and it was an overall pleasant experience. While I'll try not to judge a business based on one individual my recent experience with a service rep, Briana, was far from acceptable. I called the dealership several weeks ago to arrange an oil change and get an update on the air bag recall. Briana promised to get right back to me with more information but three days later still no return call. I followed up and Briana told me that she took a few days off (her schedule indicated she'd be working). No new information was supposedly available on the recall so I asked for her direct extension and that I would call her in a couple of weeks. I did call as indicated and left a message. After no return call for another few days I went to the dealership site and requested a service appointment and planned to get any update on the recall when I arrived. Almost a week later she called me with no apology for the late response only to say she noticed I had already booked an appointment and that she had taken a vacation. When I told her I was upset that there was no return call and that no one covered for her while she was vacationing she attempted to deflect these shortcomings and implied it was my fault. She said that I could have called someone else and then went so far as to ask if I returned calls when I go on vacation. The answer is YES, when I was working I returned calls when on vacation and I also left a voicemail message with TWO additional contacts in the case of an emergency (with phone numbers and email addresses). This is a customer satisfaction business and to blame a customer for her/the dealership's shortcomings is ridiculous and incredibly poor oversight/training. Perhaps this was a back-to-back coincidence but not returning calls as promised or following up in a timely basis is totally unacceptable. More
by kevin56ritter
July 17, 2024
Matt was amazing as always with his knowledge and excellent customer service. Thank you Matt for always being so pleasant and helpful keep up the good work. You are the best. excellent customer service. Thank you Matt for always being so pleasant and helpful keep up the good work. You are the best. More
by Lizjohnson
Employees Worked With
