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Gettel Toyota of Bradenton - Service Center

Bradenton, FL

4.4
1,618 Reviews

1,618 Reviews of Gettel Toyota of Bradenton - Service Center

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December 21, 2022

Waited too long overbooked due to holiday worker shortage should not have overbooked poor planning More

by GHEAD6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Bitterhoff
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2023 -

Gettel Toyota of Bradenton responded

We do apologize for your longer than usual wait times. Thank you so much for your feedback and we are working on the wait times.

December 21, 2022

I waited over 2 hours to get my service done never waited this long before pluses i text the service dept that I never got my work can you emailed them to me they never responded or called i still don't know More

by RAULPAVON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabrina Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bitterhoff
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2023 -

Gettel Toyota of Bradenton responded

Thank you for your review and feedback. Please call and ask for customer relations so we can gather a little more information. 941-756-5511. Thank you.

December 21, 2022

The service was to expensive for the all maintenance and the parts, I don’t trust the check the all car for that price More

by haroldcifuentes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Bitterhoff
2.0
This rating includes all reviews, with more weight given to recent reviews.
William Body
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2023 -

Gettel Toyota of Bradenton responded

Thank you for your review and feedback. We passed along your concerns to management so we can make changes in the way we explain things.

December 21, 2022

I have a very good feeling. English is my a second language, so sometimes I have thought time to explain, what I needed. For this service everything was much more smoothly More

by sylva1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Voris
Jan 07, 2023 -

Gettel Toyota of Bradenton responded

Thank you so much for your amazing review!

December 19, 2022

I sent an email to the service manager with the issues. Even Warner. The service person was Matthew Bitterhoff. Very disrespectful. More

by CONNIE_HARDING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Bitterhoff
1.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Warner
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2023 -

Gettel Toyota of Bradenton responded

Thank you for your feedback and we apologize for your negative experience and the disrespect you received while here with us at Gettel Toyota. Please call and ask for customer relations 941-756-5511. Thank you.

December 19, 2022

The service writer James did a great job working me in on a Saturday for installation in my Highlander of a genuine Toyota battery to replace a failing after market battery. More

by Tom C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Grigsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2023 -

Gettel Toyota of Bradenton responded

Thank you for your fantastic review! James is awesome!

December 18, 2022

From the time I called to make the appointment, the customer service representative made sure to accommodate my needs because I needed a specific time. When I arrived, they were ready for me and took t More

by JOCELYNEP12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Voris
Jan 07, 2023 -

Gettel Toyota of Bradenton responded

Thank you so much for your wonderful review!

December 18, 2022

My service technician was great. She answered questions that I had and determined what service I needed. More

by RUSTYCATT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2023 -

Gettel Toyota of Bradenton responded

Thank you for your amazing review!

December 18, 2022

They have fast and precise customer service. I’ll am very satisfied with the dealership More

by KATHYMERZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Therrien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2023 -

Gettel Toyota of Bradenton responded

Thank you for your terrific review and kind words!

December 16, 2022

Everyone was very helpful and attentive. They asked good questions for me to identify the problem. A solution was suggested and agreed-upon. Thank you. More

by railroad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Erickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2022 -

Gettel Toyota of Bradenton responded

Thank you for your wonderful review!

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