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Gettel Toyota of Charlotte County

Punta Gorda, FL

4.6
2,668 Reviews
Gettel Toyota of Charlotte County opened its doors a few years ago in 2017. But don’t let the small amount of time we’ve been open fool you — we carry the Gettel family name, which means we exceed customers’ expectations with outstanding resources and small-town values. It’s also helped that we do our best to give detailed training to each and every staff member that joins our family, and have stayed in contact with our 19 sister dealerships across Florida to ensure we are maintaining the Gettel name.
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1801 Tamiami Trail

Punta Gorda, FL

33950

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Showing 2,668 reviews

January 30, 2022

Open no crowd no appointments required,nice staff pleasant waiting area well organized repair people didn’t reorganize the interior of my car More

by Johnmunsell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan in service, Cherie George
Jan 31, 2022 -

Gettel Toyota of Charlotte County responded

We thank you for allowing us to service your vehicle and for taking the time to rate your experience.

January 29, 2022

Arrived for my appt 8 mins early. Checked in & asked how long this work would take. Was told not very long at all. As it turns out, it took 2 hours & 15 minutes. The actual work took 20 mins. Should have be More

by seamaster111
Customer Service
Recommend Dealer
No
Employees Worked With
Cameron
Jan 31, 2022 -

Gettel Toyota of Charlotte County responded

We thank you for allowing us to service your vehicle and for taking the time to rate your experience. We apologize for the length of your wait time and the lack of communication from the service advisor that worked with you. We know that your time is valuable.

January 28, 2022

Great service very accommodating the service manager was outstanding he resolved my problem and kept me informed of the progress on repairs More

by jrtowboat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cherie George
Jan 28, 2022 -

Gettel Toyota of Charlotte County responded

Thank you for entrusting us to service your vehicle and for taking the time to rate your experience.

January 28, 2022

Always greeted with personal hello. Everything is gone over in a timely matter. I was able to take a walk and have lunch. Come back and talk to a few people and my car was ready. Very professional. Not More

by Judy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scot proeum
Jan 28, 2022 -

Gettel Toyota of Charlotte County responded

Judy, we thank you for allowing us to service your vehicle and for taking the time to rate your experience. We are glad to hear that all went well.

January 27, 2022

The service department is only as good as the service advisor which in my case was Michael. He is Gettle to me and he is just great. More

by skaplan34
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael C.
Jan 27, 2022 -

Gettel Toyota of Charlotte County responded

We thank you for allowing us to service your vehicle and for taking the time to rate your experience. We appreciate you and your kind words. We appreciate you.

January 27, 2022

Be wary of the complimentary oil change. The service technician was unwilling to accept until I had proof of the offer even though I booked it through dealership with the offer. Whole appointment was un More

by SMT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cherie George
Jan 28, 2022 -

Gettel Toyota of Charlotte County responded

We thank you for your business and taking the time to comment on your experience. We are sorry to hear that your coupon offer was questioned and that you felt uncomfortable while here. You have our apologies and we will address the service associate that worked with you.

January 27, 2022

My service manager was the best. Efficient, friendly and a pleasure working with. This was my second visit and I would not go anywhere else but PG Toyota. More

by Bill PGI Toyota Svc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cherie George
Jan 28, 2022 -

Gettel Toyota of Charlotte County responded

Bill, we thank you for allowing us to service your vehicle and for taking the time to rate your experience. We are glad to hear that all went well.

January 26, 2022

Cameron was great. He got me in early to get my new tires put on. More

by Dee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron
Jan 28, 2022 -

Gettel Toyota of Charlotte County responded

Dee, we thank you for entrusting us to service your vehicle and for taking the time to rate your experience.

January 25, 2022

Michael is truly the best he will go above and beyond to meet your expiations my whole family goes to Gettel and we are very happy with the service More

by Mike & Stephanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cartelli , Cherie George
Jan 28, 2022 -

Gettel Toyota of Charlotte County responded

Mike and Stephanie, we thank you for your loyal business and for taking the time to rate your experience. We appreciate you.

January 25, 2022

Shouldn’t take 2 1/2 hours to change oil and rotate tires. I had an 8:30 appointment. Shouldn’t be any ahead of me More

by badge2535
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John
Jan 28, 2022 -

Gettel Toyota of Charlotte County responded

We thank you for allowing us to service your vehicle and for taking the time to rate your experience. We apologize for the length of your wait time. We know that your time is valuable. Please know that if you live local to the dealership we do provide complimentary UBER service to avoid the wait.

Jan 28, 2022 -

badge2535 responded

Bottom line is 2 1/2 hours for an oil change is unacceptable. If I have an appointment for an oil change why should I have to have an Uber? When I make an appointment I would expect the dealer to change the oil in a reasonable amount of time.

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