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Gettel Toyota of Charlotte County

Punta Gorda, FL

4.6
2,663 Reviews
Gettel Toyota of Charlotte County opened its doors a few years ago in 2017. But don’t let the small amount of time we’ve been open fool you — we carry the Gettel family name, which means we exceed customers’ expectations with outstanding resources and small-town values. It’s also helped that we do our best to give detailed training to each and every staff member that joins our family, and have stayed in contact with our 19 sister dealerships across Florida to ensure we are maintaining the Gettel name.
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1801 Tamiami Trail

Punta Gorda, FL

33950

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Showing 2,663 reviews

December 02, 2021

Nice place. Definitely recommend those guys. They did a good job. Wonderful Team of folks! More

by Priusranger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott P
Dec 02, 2021 -

Gettel Toyota of Charlotte County responded

We thank you for your business and for taking the time to rate your experience.

December 01, 2021

Good service I was in and out before I even knew it good service goodbye More

by Xjayb220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott
Dec 02, 2021 -

Gettel Toyota of Charlotte County responded

Thank you for entrusting us to service your vehicle and for your kind words.

December 01, 2021

Cameron Leiti-Asst Service Mgr checked me in but terrible follow thru on progress of completion of new vehicle service. I texted first asking how long till done-commented 25mins. Waited another hour (for a t More

by llienhardppc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cameron Leiti
Dec 02, 2021 -

Gettel Toyota of Charlotte County responded

We thank you for your business and for taking the time to rate your experience. We are terribly sorry to hear about the length of time you spent with us and the lack of communication/customer service provided by our associate, Cameron. You have our extreme apologies. We assure you that Cameron's manager will be informed and address it with Cameron. Please know that you can ask for another advisor on your next visit. Thank you for making us aware of this situation. It's very important that we know.

December 01, 2021

Great communication and service was complete, only downside is car was not run thru car wash at end of service like many other dealerships include. More

by jgriff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron
Dec 02, 2021 -

Gettel Toyota of Charlotte County responded

We thank you for allowing us to service your vehicle and your comments about the lack of a car wash. We currently have only one car wash that services all five of our Punta Gorda stores for both our sales and service customers. If you request a wash when you arrive for your next visit, it will be provided.

December 01, 2021

Overall great service, very friendly staff, clean customer waiting area with coffee and drinks, first time there and will be back More

by Nova500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron
Dec 02, 2021 -

Gettel Toyota of Charlotte County responded

Thank you for allowing us to service your vehicle and for taking the time to rate your experience. We appreciate you and your kind words.

November 30, 2021

Michael was very helpful and was able to get my car done within a decently time. More

by baibes14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cartelli
Nov 30, 2021 -

Gettel Toyota of Charlotte County responded

We thank you for servicing your vehicle with us and for taking the time to rate your experience. We appreciate you.

November 30, 2021

The free service at 1 yr went smoothly. I appreciated that Scott left the keys at the front desk after the service section was closed so I could pick up our Camry after 5:00 PM More

by LB2809
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott
Dec 02, 2021 -

Gettel Toyota of Charlotte County responded

Thank you for allowing us to service your vehicle and for taking the time to rate your experience. We are glad to hear that all went well.

November 25, 2021

I was told I needed a brake flush as well as a fuel service drive belt due to fraying and alignment. When we got a second opinion we were told it was not needed. So that upset me. Cameron was not frie More

by Pat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cameron
Nov 26, 2021 -

Gettel Toyota of Charlotte County responded

Pat, we thank you for servicing your vehicle with us and your comments. We are terribly sorry that our associate treated you poorly. It should never happen and will be addressed. We never want to hear that we've lost a customer because of an associate.

Nov 26, 2021 -

Pat responded

It was not just about Cameron. It was about telling me I needed work that wasn't needed.

November 25, 2021

Service was great. Ryan was able to answer all my questions. Dropping and picking up vehicle was easy and smooth. Thank you! More

by Louise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan was great! 5 Stars!
Nov 26, 2021 -

Gettel Toyota of Charlotte County responded

Louse, we thank you for allowing us to service your vehicle and for taking the time to rate your experience. We are glad to hear that all went well.

November 25, 2021

Sales person did a good job, sales manager and general manager are both jerks, both talk down to you. If I knew I had to deal with them, I would not go back. More

by LouRossi
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cherie George
Nov 26, 2021 -

Gettel Toyota of Charlotte County responded

Lou, we thank you for allowing us to be the dealership that you purchased from and taking the time to rate your experience. We are sorry if you felt our sales managers spoke to you in an inappropriate way. You have our apologies and it will be addressed with them. We never want to lose a customer because of an associate's bad behavior.

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