Gettel Toyota of Charlotte County

Was told 1. 1/2 hour for install. 2 1/2 hours later I go find car in garage sitting on floor nothing done. Oh our tool broke they said🙁. After some conversation I left there after being there 5 hours. Not find car in garage sitting on floor nothing done. Oh our tool broke they said🙁. After some conversation I left there after being there 5 hours. Not a happy customer I will assure you. He gave me $50 off. Wow hope it didn’t hurt the bottom line More

Service Department sucks! Took in my daughter's car for a 2:30pm oil change appt. Waited 2 hours! Ridiculous. The service guy was rude. Not customer service friendly at all! Took in my daughter's car for a 2:30pm oil change appt. Waited 2 hours! Ridiculous. The service guy was rude. Not customer service friendly at all! Will not give them my business or return to this establishment. When I got the car back I think they messed up the alignment or something is off. I think because i declined on new tires! Stay away from this place! They also will rip you off! More

We have been a Gettle customer for many years and have been more than satisfied with their service, the quality of their sales people and the deals they offer. been more than satisfied with their service, the quality of their sales people and the deals they offer. More

Oil change disaster. I’m from Michigan and use Gettel to service my 4RUNNER while staying in Florida. I made an appointment for an oil change and tire rotation 3/9/20. M I’m from Michigan and use Gettel to service my 4RUNNER while staying in Florida. I made an appointment for an oil change and tire rotation 3/9/20. My wait time for the service was 1 1/2 hours and cost $95.00 both high compared to the Toyota dealer in Michigan. Upon returning to St. James City, where we are staying, I look under the vehicle and notice oil running out of the bottom of the motor. I look under the vehicle and the underside is covered in oil. A check of the dip stick shows nothing. The puddle under the car keeps growing as I’m calling the dealer. The service manager I asked to talk to was understanding and helpful in working out a plan of action to rectify the situation. The service technician that worked on my car was sent to me and properly changed the oil a second time in my driveway. I was fortunate the motor was not hurt. Another two guys were sent the next day to clean the driveway. It was a decent response to a problem that should not have happened in the first place. It would be easy to write this off as a problem with the technician that performed the work but is it? I think it might suggest there is a problem with the mindset at the dealer itself. Was the technician probably trained, Was he given enough time to do the job the way the Toyota service manual suggests the procedure be done? Changing the oil on a car seems like a simple task but the problem I experienced shows the potential cost of not doing it correctly the first time. Making sure technicians are trained and given time and tools to do the job correctly is critical. This experience was a huge disruption to me and the dealer. The dealer did a good job rectifying the problem but it should never have happened. More

Did a great job, Michael Cartelli is always nice and understanding Had the 95M mile work done which took some time. But the car runs great understanding Had the 95M mile work done which took some time. But the car runs great More

The service writer was excellent, he went over everything and explained what needed to be explained. My car was ready sooner than I told it would be, which was great. and explained what needed to be explained. My car was ready sooner than I told it would be, which was great. More

Friendly technicians. We were stranded with our dead battery and they saw us right away. Great location with things to do nearby so if you have to wait, it’s acceptable. battery and they saw us right away. Great location with things to do nearby so if you have to wait, it’s acceptable. More

I always feel well taken care of when I get my Camry services at Gettel in Punta Gorda. The staff bends over backwards to give us their all. services at Gettel in Punta Gorda. The staff bends over backwards to give us their all. More

Auto Butler Service and Multipoint Inspection John Tremblay, Assistant Service Manager worked with me. He set up my appointment and met me when I arrived. I asked him about how to get rid of a w John Tremblay, Assistant Service Manager worked with me. He set up my appointment and met me when I arrived. I asked him about how to get rid of a water stain on the passenger front seat. He took it upon himself to go to the detail department to ask about it. He called me to let me know they could handle it and the cost. When I retrieved my car it had been taken care. I hope to be able to continue working with John whenever I have service. A further note, I had left 3 messages with the Auto Butler department over a time span of more than a week requesting a date to bring my car in. Two of the messages I left were with the person who I was told did the scheduling for Auto Butler (maybe Kelly?) and the other was with Mike. No one returned my calls. When I called J. Tremblay he immediately set up an appointment. More

Superb customer service provided by Harold, my salesperson. He is great to deal with and provides excellent follow through. Rely on Harold for your next used car purchase at Gettel Toyota Punta Go salesperson. He is great to deal with and provides excellent follow through. Rely on Harold for your next used car purchase at Gettel Toyota Punta Gorda. More