Gettel Toyota of Charlotte County- Service Center

Very professional staff. Clean and very comfortable facility. The staff is knowledgeable and provided excellent customer service. I plan to buy tire there and to have my car serviced when needed ther facility. The staff is knowledgeable and provided excellent customer service. I plan to buy tire there and to have my car serviced when needed there. More

Had purchased my Supra from a different dealership but had picked up a nail in each of my rear tires. Mr. Castelli was very helpful and courteous and was able to handle all the insurance details to get me had picked up a nail in each of my rear tires. Mr. Castelli was very helpful and courteous and was able to handle all the insurance details to get me two new tires. Very happy with service received at Gettel Toyoto More

The Gettel dealership is well organized and efficient. Ryan Togood...my service mgr. does a very good job taking care of the needs of my Prius, which I bought at Gettel and just love. Not nearly as much Ryan Togood...my service mgr. does a very good job taking care of the needs of my Prius, which I bought at Gettel and just love. Not nearly as much esteem for "Kimo" the Toyota gen. mgr. Abrupt and arrogant. More

Always courteous and professional service at Gettel. Facility and waiting area are clean and comfortable. Easy to get in and get out. Have used this dealer for years. Facility and waiting area are clean and comfortable. Easy to get in and get out. Have used this dealer for years. More

My car is a 2020 Rav4 Hybrid. The problem is I can only add 9 gallons to a 14.5 tank. My visit recalls the movie title "The Good, the Bad and the Ugly. The Good: Service Mgr Ryan Twogood was professiona add 9 gallons to a 14.5 tank. My visit recalls the movie title "The Good, the Bad and the Ugly. The Good: Service Mgr Ryan Twogood was professional and courteous in dealing with a highly irritated customer. The Bad While phoning in the appointment, I was not told that the car should be brought in with a full tank of gas. Apparently the gauge must read full in order to assess if a problem exists. It's annoying upon arriving on time for an appointment, to be told that I need to find a gas station and then bring the car back with a full tank of gas. When I was making the appointment, why didn't Toyota tell me a full tank was required? The Ugly My cars problem, along with thousands of other Hybrid Rav4s, has been known by Toyota since 2019. There is a huge class action suit in California. In addition, there are hundreds if not thousands of law suits in other states. Articles have been written by car magazines about the issue. YET I NEEDED A FULL TANK OF GAS IN ORDER TO DETERMINE IF MY CAR HAD THE PROBLEM!! Could they repair it immediately after verifying the problem existed? NO! Why? Because I had to bring the car back when it showed half a tank full. Did they have a repair/replacement tank/whatever on hand? NO!i Nothing was on site to resolve the issue. It had to be ordered. How long? One day, maybe 2 weeks. Didn't know. With this kind of foresight by Toyota it is not hard to understand why Japan lost World War II. More

Very disappointed with this visit. Waited for approx 10 min while service advisors chit chatted. Was given 2 upsells before I left. Said I needed injector cleaning and also was told I needed a new battery min while service advisors chit chatted. Was given 2 upsells before I left. Said I needed injector cleaning and also was told I needed a new battery that they quoted $500 for a car battery. Not happy with this visit at all and the service advisor was unpleasant and short when I asked questions. I purchased my vehicle here and have had it serviced here for 3 years. This is my last visit to Gettel Toyota. More

Sales dept. very professional, very knowledgeable and very polite. Service dept, is great. Everyone treats you like royalty. They make it very pleasant. After all who wants to go to a dealership. very polite. Service dept, is great. Everyone treats you like royalty. They make it very pleasant. After all who wants to go to a dealership. More

I have already submitted my comments but I will do it again. My service rep was John Tremblay he was very cordial, courteous,kind, ,knowledgeable and most of all in my opinion a very dedicated employee. again. My service rep was John Tremblay he was very cordial, courteous,kind, ,knowledgeable and most of all in my opinion a very dedicated employee. The dealership is very fortunate to have such a dedicated employee. More

Took way to long for an oil change and tire rotation. Found my car under car port running and no one around. Found our service rep who was heading to lunch. Had we not went looking for him we probably Found my car under car port running and no one around. Found our service rep who was heading to lunch. Had we not went looking for him we probably would have been there until he returned from lunch. More

Great service from friendly people. Facility is quite good but in the current environment I believe they should insist all customers wear face masks while in the building good but in the current environment I believe they should insist all customers wear face masks while in the building More