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Gettel Toyota of Charlotte County- Service Center

Punta Gorda, FL

4.6
1,751 Reviews

1,751 Reviews of Gettel Toyota of Charlotte County- Service Center

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November 10, 2020

There were lots of employees that did not have masks or face shields. Some were in the sales area with three at one desk chatting, others in office areas by themselves, and employees in service areas and c More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cherie George
Nov 11, 2020 -

Gettel Toyota of Charlotte County responded

Bill, we thank you for your business and taking the time to review your recent visit to our dealership. We are sorry to hear that you felt uncomfortable regarding our lack of "masking". We apologize and will re-address it with our associates. We never want our customers to feel unsafe.

November 10, 2020

Close to home, very friendly. Courteous. Not pushy. Comfortable seating area. Has beverages available if needed. Follows COVID restrictions. Keeps you updated on automotive needs. More

by Bettemariej
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max, Cherie George
Nov 11, 2020 -

Gettel Toyota of Charlotte County responded

Thank you for allowing us to service your vehicle and for your kind review of your recent visit to our dealership. We appreciate you.

November 09, 2020

They try to get me to do other services on my truck that’s not scheduled as recommend in owner manual, tires also. Takes to long! More

by ddurr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cherie George
Nov 10, 2020 -

Gettel Toyota of Charlotte County responded

Thank you for your business and your comments. We apologize for the length of your wait time. In regards to the items that were recommended to you - our associates are trained to suggest items that will increase the longevity of your vehicle.

November 07, 2020

Very nice people, they go the extra mile to help you and make that you are completely satisfied. Keep up the good work. Thank you v More

by Mikebad4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The mechanic , Cherie George
Nov 09, 2020 -

Gettel Toyota of Charlotte County responded

Thank you for allowing us to be your automotive business partner and for taking the time to rate your experience with us.

November 05, 2020

I went in for my regular oil change. I was in and out I went in for my regular oil change. I was in and out in 30 minutes. I am always pleased with the excellent customer service I receive. More

by RAB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike cartelli
Nov 06, 2020 -

Gettel Toyota of Charlotte County responded

Thank you for allowing us to service your vehicle and for taking the time to rate your experience.

November 04, 2020

I had an oil change and tires rotated recently. The staff were pleasant, polite and friendly. Work was done efficiently and swiftly. I’ll return to Gettel for sure. More

by Htokay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cherie George
Nov 06, 2020 -

Gettel Toyota of Charlotte County responded

We thank you for your business and for taking the time to rate your experience. We appreciate you.

November 02, 2020

Very professional, nice people to work with. Very knowledgeable, and very understanding. Very courteous also. Would recommend this dealership to any of my family and friends. More

by ronnie2770
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John, Cherie George
Nov 03, 2020 -

Gettel Toyota of Charlotte County responded

Thank you for allowing us to be your automotive partner and taking the time to rate your experience. You are very much appreciated. Thank you for being a part of the Gettel family.

October 30, 2020

We bought the car 2019 last year and were very happy with the service and the car. Would recommend it to any one. Thank you! More

by Snowbird
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cartelli
Oct 30, 2020 -

Gettel Toyota of Charlotte County responded

Thank you for purchasing your vehicle from us and your loyal business in our service department. We appreciate you.

October 28, 2020

I gave it one star as I could not leave zero. I went for full service oil change on my new vehicle as I paid for it in part of lease agreement. My windshield wiper fluid was not filled and they wanted to ch More

by AzelRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Assistant service manager, Cherie George
Oct 30, 2020 -

Gettel Toyota of Charlotte County responded

We thank you for your business and apologize. The service advisor that attended to your vehicle is new and was in error. It has been addressed and you will be hearing from our service manager. Again, you have our apologies.

Nov 11, 2020 -

AzelRN responded

The more concerning thing is then why did his name tag say Assistant Manager...

October 27, 2020

I came in to have my cruise control looked at cuz it was cutting off while in use, an hour and a half later, they say they cldnt get it t shut off, i then lft w my truck and on the way home it happened agai More

by Klo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cherie George
Oct 27, 2020 -

Gettel Toyota of Charlotte County responded

Thank you for your business and taking the time to comment on your recent visit to our service department. We are sorry to hear that the issue wasn't resolved. We will share your comments with our management team and have the assigned service advisor call you to come back in.

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