Gettel Toyota of Charlotte County- Service Center

All about the customer, works outside the box, always someone asking if you need anything while you wait. Keith S in Service is outstanding someone asking if you need anything while you wait. Keith S in Service is outstanding More

Keith did his best to rectify the mistakes the intake person John and the person who made my appointment made. I made an appointment for engine filter change, wiper change and tire rotation on my Lexus. person John and the person who made my appointment made. I made an appointment for engine filter change, wiper change and tire rotation on my Lexus. I was told when I came in person they would order my parts. I was asked to please keep the appointment since my parts would be special order. When I checked in- I told John exactly again- what I was there for. When my service was finished and I paid my bill- I was charged for an oils change that I did not ask for, or need and tire rotation. My wipers were not change nor was my engine filter. My parts weren’t available. Apparently, never ordered. Keith , refunded the oils change and came out to see that my resets were done- they were not- he took care of it. Overall, he was fine, but stated that they don’t service Lexus. If that’s the case, why was the appointment made? Why did they offer to get Lexus parts?. I will drive to Sarasota for my next service More

Service associate was very knowledgeable and polite. The service was done faster than they originally thought. The service was done faster than they originally thought. More

This is where we purchased our Highlander and we expect a high level of service and care. To date we have been pleased with the staff and service. I would however like to see shorter wait times based on the high level of service and care. To date we have been pleased with the staff and service. I would however like to see shorter wait times based on the service performed. 1 1/2 hours for a tire rotation and check seems long! Thank you More

Had to have a tire replaced, had to return next day. Tire was only inflated to 20 pounds. Tire was only inflated to 20 pounds. More

Had problems with rear hatch hinges on 2020 rav4. They got parts and are installing them for free They got parts and are installing them for free More

Tom was kind, helpful and courteous in getting me checked in and out quickly. This was my first time there and I was in for the first service in our new Sienna. It is the closest dealer for me so I plan on in and out quickly. This was my first time there and I was in for the first service in our new Sienna. It is the closest dealer for me so I plan on coming back in the future. More

Courteous, attentive very pleasing and friendly great service and attitude greatly appreciated service was done is a timely matter service and attitude greatly appreciated service was done is a timely matter More

Great Customer Service and satisfaction, will recommend this dealership to everyone I know. Thank you. this dealership to everyone I know. Thank you. More

I was very satisfied. They were courteous and answered all questions asked. Highly recommend them. They were courteous and answered all questions asked. Highly recommend them. More