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Gettel Toyota of Lakewood - Service Center

Bradenton, FL

4.4
1,618 Reviews

1,618 Reviews of Gettel Toyota of Lakewood - Service Center

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March 30, 2022

Paul was very pleasant and easy to work with. He explained everything to my satisfaction and express service was quick. More

by Dave
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul Schaefer
Mar 30, 2022 -

Dave responded

Thanks

March 29, 2022

Last appointment was terrible she mix my car with another car information and I told her to do a car wash and car wash was not done they took more the 4 hours only for oil change More

by CUBAPERU1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Yve Cosgrove
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2022 -

Gettel Toyota of Lakewood responded

I am very sorry that you had such a poor experience. if you would like to discuss this further, please contact our Customer relations Manager Diane Beimann at 941-567-1080. We would like to hear more about your experience. Ryan Fischer General Manager

March 29, 2022

Fast service efficient staff cordial inviting show room comfortable setting when youbare waiting for service More

by KJJMG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Burgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michele Wynne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review! Ryan Fischer General Manager

March 29, 2022

I have always received great service with respect. They always answer my many questions that I ask. More

by CALL8182
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Wynne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review. Michele and I really appreciate your support. Ryan Fischer General Manager

March 29, 2022

My 4Runner needed new front brakes, and there was a service coupon available. I took advantage of this and had the brakes done at Toyota of Lakewood. I have used their service center since it opened. More

by ZZ.RANCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review. Chris is one of our most experienced advisors. I am glad you enjoyed working with him. Ryan Fischer General Manager

March 29, 2022

I like the service they are very friendly and we have more than 20 years with Toyota I love the service More

by Yanetbalderas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Sandin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michele Wynne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review and thank you for your loyalty. Ryan Fischer General Manager

March 29, 2022

Once service performed no explanation of what was done, needed, etc. we would like to be assisted bu Patrick again. More

by DOJO_71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Morelli
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Fiore
Mar 30, 2022 -

Gettel Toyota of Lakewood responded

I am sorry you did not have a positive service experience. When you make your next appointment, please let us know which Advisor you would like to work with. Ryan Fischer General Manager

March 29, 2022

Appointment was easy, service was fast and done with excellent quality! Great job! Thanks to all! More

by GIPSONS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Schaefer
Mar 30, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review. Paul and I really appreciate your support. Ryan Fischer General Manager

March 29, 2022

If you live in Sarasota or Manatee counties, go to this Toyota dealership. Far above all the rest in the Service Dept. The best! Ask for Paul Schaefer. More

by Lynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Schaefer
Mar 30, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review Lynn. Paul and I appreciate the recommendation. Ryan Fischer General Manager

March 29, 2022

Very customer service focused. Service contact representative, Yve, was very nice..Kept me updated with service. Rated 4 stars vs 5 only because wait time seemed long (1.5 hrs) More

by GCOOK2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yve Cosgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the positive review. I am glad you enjoyed working with Yve. I agree, an hour and a half is a little long. We try to get everyone out in an hour for that service. I apologize for the wait. Ryan Fischer General Manager

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