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Gettel Toyota of Lakewood - Service Center

Bradenton, FL

4.4
1,618 Reviews
Call Service Center (941) 567-1080

1,618 Reviews of Gettel Toyota of Lakewood - Service Center

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March 10, 2022

The service people were condescending and not particularly helpful. We get much better service at Gettel on 41. More

by Aozma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jacob Burgh
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2022 -

Gettel Toyota of Lakewood responded

I am sorry you had an unpleasant experience. If you would like to discuss this further, please contact our Customer Service Manager Diane Beimann at 941-567-1080

March 10, 2022

They get you in on time, customer service is outstanding. Cost estimates are prior to the work and on target. More

by Wayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Schaefer
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Mar 11, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review Wayne. Paul and I really appreciate your support. Ryan Fischer General Manager

March 09, 2022

10:30 appt. Arrived at 10:20. Had to wait 15 minutes for service writer. Car did not get Into shop until 12:15 More

by LBBOETTCHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Morelli
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Neely
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Mar 09, 2022 -

Gettel Toyota of Lakewood responded

I am sorry that you had to wait for your vehicle. Apparently you had a Brake Fluid Flush prior to the rotation. It went in for the rotation at 12:15. Ryan Fischer General Manager

March 09, 2022

Great people very courteous always do a great job. best part always A clean car when they are done.. More

by Savho27@hotmail.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review. Chris and I really appreciate your support. Ryan Fischer General Manager

March 09, 2022

Lack of ownership, follow-through. .I sent a message to service Mgr,no response yet More

by ECROSETTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick Fiore
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Mar 09, 2022 -

Gettel Toyota of Lakewood responded

I am sorry Patrick didn't contact you immediately. I know you picked up your vehicle yesterday so I am assuming you did speak with him.. If you have any additional concerns please contact our Customer Relations Manager Diane Beimann at 941-567-1080

March 09, 2022

Very positive service tech. Wish they would have washed the car as they were suppose to. More

by RMLANE39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Fiore
Report | Print
Mar 10, 2022 -

Gettel Toyota of Lakewood responded

I am glad you enjoyed working with Patrick. I am sorry that your vehicle was not washed. We have had some issues with the Carwash but it is working now. If you would like to stop by we would be happy to give you a complimentary wash. Ryan Fischer General Manager

March 09, 2022

Had my car in for a service and to fix a mail in a tire. Long story short, tech ruined both the wheel and the tire by hammering on the wrong kind of balancing weights. Went round and round with service. Had More

by RNLYONS2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fred Meyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Fischer, Blake Neely
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Mar 10, 2022 -

Gettel Toyota of Lakewood responded

I am sorry that you feel that service didn't take care of you. I know a mistake was made with your tire but Fred was very instrumental in resolving the problem. I know he spoke with you numerous times and he already had everything in place. That being said, I am glad you were pleased with the outcome. Ryan Fischer General Manager

March 09, 2022

The service was great ever one was very hhelpfull I will recomend this deal ship to every one More

by MASPUHLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Burgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review. Our whole service team appreciates your support. Ryan Fischer General Manager

March 09, 2022

Always helpful Keep me informed help me when I show up without an appointment thank you More

by RFRANTZ54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review. Ryan Fischer General Manager

March 08, 2022

Would've given 5stars but last visit, they didn't fix windshield spray as asked. More

by Wes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Schaefer
Report | Print
Mar 09, 2022 -

Gettel Toyota of Lakewood responded

I am sorry our team missed that. If you would like us to take care of that, please contact Diane Beimann, our Customer Relations Manager at 941-567-1080 and she will schedule that for you. Ryan Fischer General Manager

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