Back

Gettel Toyota of Lakewood - Service Center

Bradenton, FL

4.4
1,619 Reviews

1,619 Reviews of Gettel Toyota of Lakewood - Service Center

Sort by
February 27, 2022

Associate was very rude and wasn’t helpful. Didn’t try to explain for offer assistance More

by ASHANTYE
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jorge Sandin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Gettel Toyota of Lakewood responded

I am so sorry that you had such an unpleasant experience. If you need additional help please contact our Customer relations Manager Diane Beimann 941-567-1080. Ryan Fischer General Manager

February 27, 2022

Good service,good service rep. car was washed and waiting area clean.would recommend to others. More

by denlein8413
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pavel Rodriguez
Feb 28, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review.. I am glad you had such a positive experience. Ryan Fischer General Manager

February 27, 2022

I shouldn’t have to throw out a plastic seat cover and paper floor mat at the end of the service. More

by MarcoCAB4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Gettel Toyota of Lakewood responded

No you should not have to throw out the seat cover and the floor mat after service. I apologize for the inconvenience. Ryan Fischer General Manager

February 27, 2022

Called several times for an appointment and never got a call back. Had to stop by to make appointment. Service other that is always excellent. More

by Mooremelinda1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Neely
Feb 28, 2022 -

Gettel Toyota of Lakewood responded

I am sorry that you had difficulty making an appointment. If you call 941-567-1080, we have a Scheduling department with people answering the phones. Ryan Fischer General Manager

February 27, 2022

I will never be coming back to this establishment. They need to learn the approach of proper business. After making a service appointment a week prior, waited 4.5 hours for an oil change and tire rota More

by caleb.phillips
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Pavel Rodriguez
Feb 28, 2022 -

Gettel Toyota of Lakewood responded

I am so sorry that you had that experience. Of course we would like you to continue getting your service with us. We can certainly make sure that never happens again. Please contact Diane Beimann our Customer Relations Manager at 941-567-1080. She will make sure your next experience is a positive one.

February 27, 2022

Fast check in for service and ask me if I was waiting for the vehicle, great idea to serve customers waiting for vehicle More

by delopez2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Schaefer, Kevin Zoto
Feb 28, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review. I am glad you had such a positive experience .Ryan Fischer General Manager

February 26, 2022

I used to feel special when I came in but customer service is not what it used to be and in the long run that can cause failure. I hope when I come in the future I will feel special without having to More

by GRAMATEDDI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelby Lawson
February 26, 2022

Courteous efficient friendly what can I say I enjoy doing business with them.I would continue doing business with them but I saw my car More

by AROMINE33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 28, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review. Ryan Fischer General Manager

February 26, 2022

Customer services was wonderful kept me up on what all was going on. Definitely recommend 👌 More

by NICOLEROSS297
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Fiore
Feb 28, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review Nicole. I am glad Patrick was so helpful. Ryan Fischer General Manager

February 26, 2022

Very good service this time and the person who done auto butler beat I have had done! More

by S.HIXON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelby Lawson
Feb 28, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review. I'm glad Kelby took such good care of you. Ryan Fischer General Manager

...
115
...