Gettel Toyota of Lakewood - Service Center

55000 Mile Servicing This was my first winter in the area and this was my first visit to this dealership for servicing of my 2012 Camry Hybrid. Although I am very diligent This was my first winter in the area and this was my first visit to this dealership for servicing of my 2012 Camry Hybrid. Although I am very diligent in having my car serviced every 5000 miles, I am always nervous taking it to an unfamiliar dealership, not knowing whether I will be be subject to scare tactics to get unneeded services. Well, I am happy to say that Toyota Scion of Lakewood is the real deal. The welcome and waiting areas are top notch and clean. I was treated with professionalism and patience by my service contact as we looked up the servicing history, and no extraneous services were sales pitched to me. My car's oil was replaced even though it was not required for the 55,000 servicing. To its credit, the dealership admitted its error upfront, and I was not charged for he oil change. Other than the small servicing fee, the only other service I was asked about was an inexpensive change of my air conditioner filter, which was very dirty. A top notch business. Highly recommended for any Toyota servicing needs. And if you are lucky, you will be assigned my service contact, Darren Cattnach. More

5000 mile service As usual, my experience at Toyota of Lakewood was excellent. My service representative, Bill Finocchiaro, was courteous and quickly got me through t As usual, my experience at Toyota of Lakewood was excellent. My service representative, Bill Finocchiaro, was courteous and quickly got me through the paperwork so that my car could be sent in for service. I had barely read the first section of the newspaper and I was done! More

Great Service Due to the amount of traveling I do for my job, I am in the service department quite often for routine maintenance. George always provides exceptional Due to the amount of traveling I do for my job, I am in the service department quite often for routine maintenance. George always provides exceptional service and always goes above and beyond to make sure my Toyota Camery is taken care of. How nice is it when you go in for maintenance and they actually tell you there's no charge?! I feel they are one of the few who wont nickel and dime you! More

Service Great service esxperience met on the service drive and my advisor took it from there. Told me I QUALIFIED for Express Lube took less than 45 minutes Great service esxperience met on the service drive and my advisor took it from there. Told me I QUALIFIED for Express Lube took less than 45 minutes for service and wash. Also the people who wipe the vehicle down did a great job . More

5,000 mile check excellent 5,000 mile service oil change check up all was done--we love our highlander dealership is clean and feel it loves it;s customers-- ca excellent 5,000 mile service oil change check up all was done--we love our highlander dealership is clean and feel it loves it;s customers-- car was washed looking like showroom new More

quick service in and out in 20 minutes. bill was very helpful and courteous. the whole staff was friendly. great atmosphere. would recommend to others for service n in and out in 20 minutes. bill was very helpful and courteous. the whole staff was friendly. great atmosphere. would recommend to others for service needs. More

Just a pleasure to deal with Mark Weber Mark is very polite and very helpful !! He took great care of me... Just an awesome bunch of people at Gettel Toyota of Lakewood . i will so go ba Mark is very polite and very helpful !! He took great care of me... Just an awesome bunch of people at Gettel Toyota of Lakewood . i will so go back again and again... More

Exceptional personal service As in most cases, they take care of your car in a reasonable time frame, and the repairs or maintenance is done in a satisfactory manner. What makes As in most cases, they take care of your car in a reasonable time frame, and the repairs or maintenance is done in a satisfactory manner. What makes this dealership stand out is the people they have working there. I had an exceptional service check-in gentleman today. He made my visit enjoyable and made me feel like my business was important to him. I was very impressed with his professional manner, and would return there, just to deal with him again. His name was Russ Persad, and Toyota is lucky to have such fine people working for them. He is a great representative of their company and service. Thank you, Russ, for caring about your customers. More

Smooth and no problems One of these reasons I buy Toyota is that I have no problems with the vehicle; the majority is routine maintenance. They provide comfortable surroundi One of these reasons I buy Toyota is that I have no problems with the vehicle; the majority is routine maintenance. They provide comfortable surroundings for customers who choose to wait for their vehicles including TV, computers, iPads, water, and free nuts & M&Ms too! My service agent, Mr. Webber was extremely nice and got me out of there quickly. More

Service is bad even after talking with GM No greeting, had to walk through dealership before sales guy at desk at very end responded to my hello. Spoke to GM, deer in the headlights look, too No greeting, had to walk through dealership before sales guy at desk at very end responded to my hello. Spoke to GM, deer in the headlights look, took in for $1,000.00 auto butler service, they merely washed truck, told them I'm not paying for it, they said fine. No call back, filled out Toyota survey, no response, just a miserable experience, DON'T BUY AUTO BUTLER, IT'S $1,000 FOR 4 CAR WASHES! Truck is great but stay away from service department. Oh, almost forgot, needed a tire, stopped by dealership after three days of no callback, walked in and wished I hadn't. Alignment was just outside of spec after put on machine, tech beforehand told me I must have hit a curb trying to explain tire wear on new truck. More