Gettel Toyota of Lakewood - Service Center

Very efficient and kind! They are On time and they made the process easy and quick They are On time and they made the process easy and quick More

No problems! Good, timely, friendly service. Will continue to have my car serviced at Lakewood. Good, timely, friendly service. Will continue to have my car serviced at Lakewood. More

Pretty standard. In and out. Took a little bit longer than I had hoped but they were pretty busy. In and out. Took a little bit longer than I had hoped but they were pretty busy. More

Very nice service department excellent staff got us in and out quickly. We’re impressed and out quickly. We’re impressed More

Show up at my appointment time and was the only car there in the service area at the time. I waited for about 15 minutes before Yve ever came out to greet me and I think she only came out then because a gent in the service area at the time. I waited for about 15 minutes before Yve ever came out to greet me and I think she only came out then because a gentleman noticed I had been sitting there for a while. So thanks to him or I might have been there much longer! When she greeted me she asked me if I had any type of maintenance packages on my car which I knew I did but didn’t know which one and so at that point we went inside and she looked up my account. She only had me sign one paper which I thought was odd bc normally you have to sign and initial a few pages and spots but maybe you guys changed it and I told her I would be leaving and coming back and ask her about how long which she said and hour and a half was about average which we fine but 2 hours later she calls and gives me an update and says my car is pretty much done and said she would call me again once they brought my car back up. After an hour a just show up to the dealer ship and call to ask if my car is done because we are going on 3 hours now and Yve didn’t know who I was, said she didn’t have my name down for my car maintenance appointment. Had to remind her she called me an hour ago telling me my car was almost ready and than apparently right in that moment after not knowing who I was they brought my keys up. I don’t know what the deal was this time with this place but I’ve never had an issue with the service center before and Yve just wasn’t meeting my expectations and didn’t seems to know what was going on. More

On my last visit all services were provided on a timely basis.- it was nice to not have to wait too long. basis.- it was nice to not have to wait too long. More

She incorrectly told me my maintenance plan had expired. When my car was done she told someone else it was their car instead of me. When my car was done she told someone else it was their car instead of me. More

Gettel Toyota is a great partner in keeping our vehicle in top condition. We will be bringing our vehicle here for all servicing in the future. in top condition. We will be bringing our vehicle here for all servicing in the future. More

Quick service, helpful staff and comfortable waiting area. Overall a surprisingly efficient and pleasant experience area. Overall a surprisingly efficient and pleasant experience More

All of my visits to Gettel Toyota of Lakewood have been excellent experiences. The dealership's people have a great attitude and that makes it a great place to get things done. excellent experiences. The dealership's people have a great attitude and that makes it a great place to get things done. More