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Gettel Toyota of Lakewood - Service Center

Bradenton, FL

4.4
1,618 Reviews
Call Service Center (941) 567-1080

1,618 Reviews of Gettel Toyota of Lakewood - Service Center

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March 15, 2023

Very little communication re my vehicle. I waited over 2 hours with no advisement of status or cost or projected time. Frustrating! More

by connerkarin52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelby
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Mar 16, 2023 -

Gettel Toyota of Lakewood responded

I am very sorry you had such a poor experience Karin. If you would like to discuss this , please contact Diane Beimann our Customer Relations Manager at 941-567-1080. Ryan Fischer General Manager

March 13, 2023

Fantastic service. Eric was great! He should be employee of the month. Maybe give him some of those Starbucks gift cards. Or at least a free lunch. Maybe two. The more More

by classicroadside
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Burgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yve Cosgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Gorrill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kateeja Ishmael
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Fiore, Blake Neely, Eric Ramon, Ben Guess
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Mar 14, 2023 -

Gettel Toyota of Lakewood responded

Thanks for the five star review . I am glad Eric provided such fantastic service. Ryan Fischer General Manager

March 13, 2023

I travel from Tampa becuase of the service at this location. I was there for 4 hours for oil change and tire rotation with an appointment. Service representative was rude and presented non caring. More

by renay030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Morelli
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2023 -

Gettel Toyota of Lakewood responded

I am very sorry you had such a poor experience. You should never have to wait that long for an oil change and a tire rotation. If you would like to discuss this further, please call Diane Beimann our Customer Relations Manager at 941-567-1080. Ryan Fischer General Manager

March 12, 2023

Everything was great. Job was done fast. No problem. Car was clean when I left beautiful. More

by Joe in Florida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Burgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2023 -

Gettel Toyota of Lakewood responded

Thanks for the five star review Joe. Jacob and I really appreciate your support. Ryan Fischer General Manager

March 11, 2023

The service call was handled in a courteous and professional manner. Car was returned in good shape. More

by skbork
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Fiore
Report | Print
Mar 13, 2023 -

Gettel Toyota of Lakewood responded

Thanks for the five star review. I am glad you had such a positive experience. Ryan Fischer General Manager

March 11, 2023

Truck was not washed as in the past it also to 25 minutes to find our service person Kelby. Not a happy customer. More

by FCHIN50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelby
Report | Print
Mar 13, 2023 -

Gettel Toyota of Lakewood responded

I am very sorry that you did not have a positive experience. We have been having some problems with our carwash, I don't know if that was the case when you were here. We would be happy to offer you a free wash anytime you stop by. I believe Kelby may have been at lunch when you were looking for her, her desk partner or any other Advisor should have been able to help you. If you would like to discuss this further, please contact Diane Beimann our Customer Relations manager at 941-567-1080. Ryan Fischer General Manager

March 08, 2023

Friendly, fair, best communication of any repair shop I have dealt with. Eve was very friendly and easy to work with! More

by Ttop756
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele Wynne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yve Cosgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 09, 2023 -

Gettel Toyota of Lakewood responded

Thanks for the five star review. I am so glad you enjoyed working with Yve. Ryan Fischer General Manager

March 08, 2023

well done0promised same day and promise was kept. I like night drop off the night prior More

by Heal45
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 09, 2023 -

Gettel Toyota of Lakewood responded

Thanks for the five star review. Chris and I really appreciate your support. Ryan Fischer General Manager

March 08, 2023

Gettel Toyota of Lakewood dealership has amazing services and respectful and friendly workers. Thank you so much Gettel Toyota Of Lakewood.For your wonderful houseplitalty. More

by stephanie22992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Burgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 09, 2023 -

Gettel Toyota of Lakewood responded

Thank you for your five star review Stephanie. I am glad you enjoy working with Jacob. Ryan Fischer General Manager

March 06, 2023

Been a customer since 2014, they have always been fair and honest. Recommend them highly. More

by bunny5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Assistant service manager
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Mar 07, 2023 -

Gettel Toyota of Lakewood responded

Thanks for the five star review. We appreciate your support. Ryan Fischer General Manager

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