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Gettel Toyota of Lakewood - Service Center

Bradenton, FL

4.4
1,618 Reviews

1,618 Reviews of Gettel Toyota of Lakewood - Service Center

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February 26, 2023

The Only fault I have with them. Is that long wait for work to be done? More

by Pam Schroeder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Burgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Gettel Toyota of Lakewood responded

Thanks for the five star review Pam. I am sorry about the wait. Ryan Fischer General Manager

February 26, 2023

Disappointing this time because service advisor hard to get in touch with this time around. More

by MbFroese
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Yve Cosgrove
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Gettel Toyota of Lakewood responded

I am sorry you did not have a positive experience. Yve is usually very accessible, I apologize for the inconvenience. Ryan Fischer General Manager

February 26, 2023

Asked if I wanted a wash after my 5k service never was done. Thank you More

by wilhelmtroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Fiore
Feb 27, 2023 -

Gettel Toyota of Lakewood responded

I am sorry that your first experience was not positive. I am not sure what happened but please come in any time and we would be happy to give you a free wash. Ryan Fischer General Manager

February 25, 2023

Always had great service but my last trip the brakes were replaced.The brakes is making a noise so I had to make another appointment so the service technician can find what he did not do right. Gettel should More

by elovett1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Burgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Gettel Toyota of Lakewood responded

Thanks for the five star review . If you would like to discuss your experience further, please contact our Customer Relations Manager Diane Beimann at 941-567-1080. Ryan Fischer General Manager

February 25, 2023

Ease of making service appointment Fast competent service Knowable service advisors to explain service or problems More

by ArtAlan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yve Cosgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Gettel Toyota of Lakewood responded

Thanks for the five star review Art. Ryan Fischer General Manager

February 23, 2023

Very pleased with the personnel who helped me. Fit me in quickly. Appreciate sales staff who enabled me to test drive a certified vehicle while waiting in lounge area. Felt everyone was very profe More

by bike10swim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Burgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Gettel Toyota of Lakewood responded

Thanks for the five star review. I am glad our team took such good care of you. We really appreciate your support. Ryan Fischer General Manager

February 21, 2023

When I came to pick up the vehicle, I had a serious issue, however, your dealership made it right and I really appreciate it. More

by rtudor2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sandin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Gorrill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2023 -

Gettel Toyota of Lakewood responded

Thanks for the five star review. We do try to do the right thing! Ryan Fischer General Manager

February 20, 2023

Service writer forgot to call me, until 25 minutes after my vehicle was finished and parked out front.others than that I was satisfied with the service. More

by TRISH512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Neely
Feb 20, 2023 -

Gettel Toyota of Lakewood responded

Thanks for the four star review Trish. I am sorry that Blake didn't contact you as soon as your vehicle was ready. Ryan Fischer General Manager

February 20, 2023

I was disappointed they showed me two dirty filters (which CLEARLY WERE NOT MINE), that they claimed needed replacement. I had just changed mine myself a couple if weeks before. I'll give them the bene More

by billandclaire1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Sandin
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2023 -

Gettel Toyota of Lakewood responded

I am very sorry you did not have a positive experience Bill and Claire. We are not sure what happened. We reviewed the video taken of your service and saw the filters. Whatever happened it certainly was not our intention to mislead you. If you would like to discuss this issue, please contact Diane Beimann our Customer Relations Manager at 941-567-1080. Ryan Fischer General Manager

Feb 22, 2023 -

billandclaire1 responded

I would very much like to see a copy of the video you're referring to. Upon receipt, I'll send you a photo of my filters and you can compare.

Feb 22, 2023 -

Gettel Toyota of Lakewood responded

It is the video your Advisor sent you on the day of service. If you need another copy please let me know.

Feb 23, 2023 -

billandclaire1 responded

The filters shown in the video of 1/31 are NOT the same filters shown to me at checkout on the same day.

Feb 23, 2023 -

Gettel Toyota of Lakewood responded

I am not sure what happened but the filters in the video are the correct ones. Again,, I don't have any record of what you were shown other than the video..

February 19, 2023

Easy to get into and doesn’t take too long. Nice staff that are efficient More

by jaimmele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2023 -

Gettel Toyota of Lakewood responded

Thanks for the five star review. Chris and I really appreciate your support Ryan Fischer General Manager

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