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Gettel Toyota of Lakewood - Service Center

Bradenton, FL

4.4
1,618 Reviews
Call Service Center (941) 567-1080

1,618 Reviews of Gettel Toyota of Lakewood - Service Center

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December 20, 2022

Very slow, came in for oil change and tire rotation plus car wash 5 hours waiting time seems too long. More

by Drewpert1130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele Wynne
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2022 -

Gettel Toyota of Lakewood responded

Thank you for the five star review. I am sorry your service took so long. If you would like to discuss, please call Diane Beimann our Customer Relations Manager at 941-567-1080. Ryan Fischer General Manager

December 20, 2022

I was from out of town and they got in right away for my 75K maintenance. More

by DavDen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Harper
Report | Print
Dec 22, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review . I am glad we could help. Ryan Fischer General Manager

December 20, 2022

Work and employees completed job well and timely. Employees did there job professionally and friendly in all instances More

by bill@greercoinc.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Burgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yve Cosgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Gorrill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kateeja Ishmael
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Fiore, Chris Harper, Eric Ramon, Ben Guess
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Dec 22, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review Bill. The whole team appreciates your support. Ryan Fischer General Manager

December 18, 2022

Very helpful, showed all the problem that my car needs help and gave me discount with the service I got. Good communication and patience More

by DYLOME1300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sandin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michele Wynne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Gorrill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kateeja Ishmael
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Harper, Eric Ramon, Ben Guess
Report | Print
Dec 19, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review , I am glad you had such a positive experience. Ryan Fischer General Manager

December 18, 2022

Always great service done on time. I would recommend Jacob when having service at Gettle More

by KBLACK091152
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Burgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review and the recommendation. Jacob and I really appreciate your support. Ryan Fischer General Manager

December 18, 2022

Eric was very knowledgeable, professional and personable. He kept me abreast of the maintenance issue and let me know Uber was available if I needed it. I really loved the overall experience and would reco More

by snookman28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Ramon
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Dec 19, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review. I am so glad that Eric took such good care of you. Eric and I really appreciate your support. Ryan Fischer General Manager

December 17, 2022

Brought in for repair of dome/door light, first time they didn't have the proper part. Second time they ordered the wrong part. Two trips in and still not fixed. Not good customer service, don't know if they More

by jayfink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yve Cosgrove
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2022 -

Gettel Toyota of Lakewood responded

I am sorry you did not have a positive experience. We are unable to stock every Toyota part for every model and year, but I apologize for ordering the incorrect part. that shouldn't happen. I hope this has been taken care of. If not, please contact Diane Beimann our Customer Relations Manager at 941-567-1080

Dec 20, 2022 -

jayfink responded

It has not be properly taken care of, they were suppose to call me on Monday, no call. Called the number listed for Customer Relations Manager, got the answering machine,,, left message. JF

Dec 20, 2022 -

jayfink responded

Still not repaired.

Dec 20, 2022 -

Gettel Toyota of Lakewood responded

I spoke with Yve this morning. I understand that part is here and she has contacted you. Diane Beimann

Dec 20, 2022 -

jayfink responded

Yes we are scheduled for 10:30 Wednesday to see Jack. This will be our third trip and hopefully this issue will finally be resolved at that time. JF

December 17, 2022

Everyone is polite, kind and understanding of my request, and they always take care of my cars need. They even program my phone to my car for me. And they also explained some things in my car that I didn't More

by ERTANGEL8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake
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Dec 19, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review. I am so glad you had such a positive experience .Ryan Fischer General Manager

December 17, 2022

.Either incompetent or total crooks. Told $11k to fix my vehicle. Repaired elsewhere for $3500. Family bought all our cars there for overv10 years. Never again. More

by terry.kerr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick Fiore
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Dec 26, 2022 -

Gettel Toyota of Lakewood responded

I am sorry you were unhappy with your experience. According to our records our certified Toyota technician verified his diagnosis and the pricing was based on using Toyota parts. i don't know who you took the vehicle to after you left us, but I hope it works out for you. Ryan Fischer General Manager

December 15, 2022

Chris Morelli in service, top notch! He gets any job done efficiently and accurately. Very professional. More

by Watson.christine2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Burgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review Christine. Chris and I really appreciate your support. Ryan Fischer General Manager

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