Gettel Toyota of Lakewood - Service Center

After servicing my vehicle it was left ---WITH THE MOTOR RUNNING--in the lot. THIS IS UNACCEPTABLE. I spoke to Michelle who apologized for "human error" and indicated it probably happened because they wer RUNNING--in the lot. THIS IS UNACCEPTABLE. I spoke to Michelle who apologized for "human error" and indicated it probably happened because they were so busy. She indicated she would speak to the technician who serviced the vehicle. So far I have heard nothing from her regarding this conversation she was supposed to have with the technician. I would hope someone would follow up and determine if any action was taken to avoid any problems in the future. I'm hoping this matter is viewed seriously. The vehicle could have been stolen!!! Hopefully someone from Gettel will get back to me. We'll see!! More

Disappointed in my last service. Will attempt one more time before switching elsewhere. No evidence my tires were rotated and incorrect mileage was shown. Perhaps, my car, which is i Will attempt one more time before switching elsewhere. No evidence my tires were rotated and incorrect mileage was shown. Perhaps, my car, which is in excellent condition, is too old to warrant proper service and attention. More

Pleasant experience. Adviser was also pleasant. Wait time was not bad. Took about an hour. Adviser was also pleasant. Wait time was not bad. Took about an hour. More

Always a pleasure working with Gettel. My first experience was we were living in New Jersey and felt over the internet with Jennifer Thompson and she was a pleasure. Purchased our 2013 Pri My first experience was we were living in New Jersey and felt over the internet with Jennifer Thompson and she was a pleasure. Purchased our 2013 Prius and was a smooth transaction. So we went to have a light bulb replaced on 12/24/19 and we bought a new 2020 Prius and for PATRICK he is very though and constantly keeps us informed while they are working on our car. More

It went very well I was even able to take a nap. Comfortable surroundings Nice people 👍 Comfortable surroundings Nice people 👍 More

These folks have provided excellent service when needed and have completed their servicing with a smile and a handshake. I trust them implicitly. and have completed their servicing with a smile and a handshake. I trust them implicitly. More

Gettel Toyota of Lakewood is the Best! Thank You for treating us like Family! Blessings to You & ALL Yours! (oD Thank You for treating us like Family! Blessings to You & ALL Yours! (oD More

I’ll go back. Needs better follow through. Asked for a wash - didn’t get. Told service about an odd sound. Too loud at shop to hear it. Still have issue. Under war Needs better follow through. Asked for a wash - didn’t get. Told service about an odd sound. Too loud at shop to hear it. Still have issue. Under warranty or I’d go elsewhere. More

Exceeded my expectations. TY. It’s all about integrity at Gettel Lakewood Ranch Toyota. Thank you again TY. It’s all about integrity at Gettel Lakewood Ranch Toyota. Thank you again More

Jacob did a great job explaining my repair and Gettel did fine job on the repair. They had to pull the dashboard out to fix the AC and I was concerned it would never go back but everything is fine. fine job on the repair. They had to pull the dashboard out to fix the AC and I was concerned it would never go back but everything is fine. More