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Gettel Toyota of Lakewood - Service Center

Bradenton, FL

4.4
1,618 Reviews

1,618 Reviews of Gettel Toyota of Lakewood - Service Center

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November 01, 2022

As usual everything requested to be completed was done right the first time and was completed in one visit More

by BUSKEMIKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review Mike. Chris and I really appreciate your support. Ryan Fischer General Manager

October 31, 2022

Have had great experiences with this dealership over the past 10 years; especially in service with Jerry Kilduff, Chris Morelli and Greg Harris. The facility was well-designed and comfortable. Keep up the g More

by FLETCH1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Kilduff
Oct 31, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review and your loyalty. Jerry, Chris, Greg and I really appreciate your support. Ryan Fischer General Manager

October 31, 2022

The service was excellent. Patrick was very helpful and I would recommend him to others as well. More

by ADRI_LILB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Fiore
Nov 01, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review. I am glad you had such a positive experience with Patrick. Ryan Fischer General Manager

October 31, 2022

Michelle was excellent and explained the work in detail that was being performed on my vehicle. More

by Markjp4321
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Wynne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review Mark. Michele and I appreciate your support. Ryan Fischer General Manager

October 31, 2022

Mr Blake is always helpful, polite and reliable. I am bringing my car here from Apollo Beach because the service is excellent. More

by Alex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake
Nov 01, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review Alex. I am glad you enjoy working with Blake. Thanks for making the trip! Ryan Fischer General Manager

October 30, 2022

It took 6 hours for simple vehicle service, other than that overall it was pleasant experience. More

by SHANIYA_THOMSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Morelli
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the four star review Shanya. I am sorry that your service took so long. I believe you had a recall done along with your brake service. That does take quite a bit longer. Ryan Fischer General Manager

October 30, 2022

I've been dealing with Jack the service manager and getting resolution for a spare parts warranty of my differential carrier. Although it has been backordered he has been very helpful. More

by srhodes111
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Gorrill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review. I am glad that Jack has been so helpful. Ryan Fischer General Manager

October 30, 2022

Ok on time not friendly at all needs more appreciation to customers Had better encounter with the young guy who did my wheel alignment More

by Szmehanny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Wynne
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2022 -

Szmehanny responded

Ok on time not friendly at all needs more appreciation to customers Had better encounter with the young guy who did my wheel alignment

Oct 30, 2022 -

Szmehanny responded

not the encounter i was expecting

Oct 31, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the four star review. I am sorry your advisor didn't seem friendly. If you were prefer to work with a different advisor next time, please let us know when you make your appointment. Ryan Fischer General Manager

October 28, 2022

My wife spent an hour and a half for her 5000 mile check up……just to rotate her tires. She had an appointment. I tried to get my Tundra in for a battery and was told it would be 3 days before I could get an More

by Bthoop
Recommend Dealer
No
Employees Worked With
Kateeja Ishmael
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Gettel Toyota of Lakewood responded

I am sorry it took a little longer than normal for your 5k. We have been extremely busy. We would have been happy to change your battery for you , we would have needed you to leave it for the day because all of our appointment times were booked. I apologize for the inconvenience. Ryan Fischer General Manager

October 27, 2022

Service department Mgr was great. This department has performed all maintenance on me Tundra when needed. However the last 3 times my truck has not received it complementary wash. My More

by golfwish1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake the service Manager(Great asset to this department)
Oct 27, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the four star review. I am sorry you did not get your complimentary wash on your previous visits. Please stop by anytime and we would be happy to do that for you. Ryan Fischer General Manager

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