Gettel Toyota of Lakewood - Service Center

She never checked in on progress there was a checked issue that needed immediate attention and never addressed it. I noticed it after I was home looking at paperwork and had to call the following day a issue that needed immediate attention and never addressed it. I noticed it after I was home looking at paperwork and had to call the following day and bring my vehicle back. Saw Patrick on my second visit and he addressed the issue More

The dealership is welcoming, easy to access, and usually provides quality service. Service intake is typically well organized. provides quality service. Service intake is typically well organized. More

This dealership has been pretty efficient and courteous and Eric was very helpful and knowledgeable. and Eric was very helpful and knowledgeable. More

Brilliant took my towed car in late for flat was fast and done well ty done well ty More

Excellent service and staff was also friendly and Polite. Was out in one hour and and Polite. Was out in one hour and More

Excellent service and friendly, knowledgeable people. I will continue to come back to Gettel Toyota I will continue to come back to Gettel Toyota More

Patrick is definitely the best service advisor at Toyota of Lakewood Ranch. He listens to every comment and concern I’ve ever had. He is very cordial and has a great attitude. of Lakewood Ranch. He listens to every comment and concern I’ve ever had. He is very cordial and has a great attitude. More

On Tuesday 10/11/22 we scheduled our oil change for 10:30am. I arrived at 10:00am and they left me sitting in my car until 10:30am when they took my keys which is fine since I was early. They asked if 10:30am. I arrived at 10:00am and they left me sitting in my car until 10:30am when they took my keys which is fine since I was early. They asked if I planned to wait on the vehicle and I said yes I would wait in the lobby. The lobby had probably 40+ people waiting. At 1:00pm (2.5hrs) after my appointment time, I told the girl that I had to leave in 20min to pick up my son from school. She went to check on my car and came out saying that there was a recall on a sensor that they wanted to fix and said they would need another 45min longer. I told her that was not an option since I had to get my son from school and told her I would schedule a second appointment for the sensor and to please bring my car around. She said "ok I''ll have them bring your car around". I waited 20min and they never brought my car. At 1:20pm I reminded her that I was waiting and that I HAD to leave in 10min to get my son. I went outside and at 1:30pm and another worker saw me pacing, asked if he could help and I explained that my car was suppose to be brought out 30min ago and I HAD to leave right then to get my son from school. He went in the back and told me it would be right out. 10min longer, still no car so I found another person and begged them for my car. I explained that I was now 10min late and my son would be sitting at school (he is 4yrs olds). Still no car came out. At 1:45 I broke down crying and begged another guy to get my car telling him now I was very late for picking up my son and my car came out 5 min later. Appointment was at 10:30am and at 1:50pm I was in tears begging for my vehicle. **It is obvious that they didn't even start my oil change until 1:00pm when I said I needed to leave in 20min** More

Great service. I would recommend this dealership to others. Provided a great place to sit and wait. I would recommend this dealership to others. Provided a great place to sit and wait. More

Another great service experience with Jacob. Truck appointment completed and picked up truck on time Truck appointment completed and picked up truck on time More