Gettel Toyota of Lakewood - Service Center

Jacob provides great, customer service. He was patient in explaining what needed to be done. Thank you! He was patient in explaining what needed to be done. Thank you! More

It was quick and comfortable. All involved were helpful, friendly, and approachable. Blake was a great service writer. All involved were helpful, friendly, and approachable. Blake was a great service writer. More

Have been to service department each week for the last 4 weeks. Everything is generally ok. Patrick is very nice. However I did get 2 new tires today and found out after my service was done that there is pr weeks. Everything is generally ok. Patrick is very nice. However I did get 2 new tires today and found out after my service was done that there is probably a sale on tires next month. He could have told me so that I could take advantage of the sale price and save some money. More

My car was in for routine maintenance everyone I dealt with was professional .The work being done in a timely manner with was professional .The work being done in a timely manner More

The quality of service was fine. However, they tried to ignore my service agreement and tried to get me to pay full price for the oil change. Numerous people in the service departmen However, they tried to ignore my service agreement and tried to get me to pay full price for the oil change. Numerous people in the service department told me that they never heard of the service plan. And after arguing with me for 15 minutes, they sent to the finance department, and they were able to find my prepaid service plan within 1 minute. The way they treated me over a $75 oil change made them lose any future car sales or trades from me. More

Grettle Toyota Service- I had diagnosed a specific problem (broken emergency flasher switch on circuit board), and had to proof there of. I was OK paying the dealership a diagnostic fee - the tech arr problem (broken emergency flasher switch on circuit board), and had to proof there of. I was OK paying the dealership a diagnostic fee - the tech arrived at the same conclusion I had. Being an engineer, I knew I should have fixed myself or gone to an electronics shop with circuit board in hand - for a tiny switch change out and continuity test after repair to confirm. Service writer returned to waiting area 2.5 hours later. She was holding the same circuit board I had previously diagnosed with broken switch. She was polite and respectful while showing me the part. She proceeded to review repair estimate of more than $2,200.00 with a lead time of a week or more. I politely declined the service given the cost and lead time. Wholesale cost for a new board with switch is $50.00 to $125.00 I know as I’ve worked in the electronics industry for a long time. At the time, the dealership also serviced a recall for a fuel pump electronics issue. I waited another 3 hours patiently as I watched many other customers come an go with more complicated repairs and service requirements. Since you asked for my feedback… Summary: I am annoyed at having to wait six hours while other customers with more requirements came and went. As a life long Toyota/Lexus buyer and professional sales engineer, I’m also rather insulted with a $2,200.00 repair estimate - should have been $300 - $500.00 at most. Way to go - Great way to treat a standing Toyota customer. I have owned 7 Toyota and Lexus vehicles. If I treated prospective customers this way I wouldn’t have their business. Without satisfactory follow up, I will be more than happy to post this on every review site associated with your dealership and service department. DO NOT and I repeat, DO NOT assign this negative review to service writer. This in not her fault - this is pure greed on part of dealership and reflection of how you prioritize service work. Owners and managers should take responsibility and address the mindset that relegates service departments to status of “Cash Cows”. This operational mindset is why the auto industry, and car dealerships specifically, develop negative reputations. Certainly reinforces cynical perceptions of consumers and buying public. It will with my next purchase - Did I mention driving 35k to 40k miles per year. Gives you an idea as to my usage and turn over. More

Kateeja was great. She kept me updated every step of the way and pushed the tech guys to check further to see what an error message I received was for, despite it havin She kept me updated every step of the way and pushed the tech guys to check further to see what an error message I received was for, despite it having disappeared before I arrived at your facility. The reason for the 4 stars for your facility is that I am constantly receiving emails to trade in my vehicle when I have emailed your company that I am not interested. I have a mobility van and am not in a position to trade it for a newer model. More

Always smiling faces clean atmosphere and great service! A pleasant place to sit also as you wait for your vehicle. A pleasant place to sit also as you wait for your vehicle. More

My wife and I had our RAV4 towed into the dealership. The very next day Jacob informed us of a recall which ended up being the problem that caused us to have it towed and the service department was quick The very next day Jacob informed us of a recall which ended up being the problem that caused us to have it towed and the service department was quick to fix it and we were able to pick it up the next day. They were fast and courteous. Thank you so much. More

The service was done in a timely and considerate way. The service manager was considerate and kind The service manager was considerate and kind More