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Gettel Toyota of Lakewood - Service Center

Bradenton, FL

4.4
1,619 Reviews

1,619 Reviews of Gettel Toyota of Lakewood - Service Center

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July 17, 2022

Their Service Department was very professional and friendly. My Service coordinator kept me updated as I comfortably waited for my car to be serviced....A pleasant visit. More

by JOYFULTIME07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review. I am glad you had such a positive experience with Chris. Ryan Fischer General Manager

July 16, 2022

Staff was very helpful and friendly. Provided work scope and offered discounts to help with price. provided also a list of things that needed to be replaced. More

by Bryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Burgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yve Cosgrove
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2022 -

Gettel Toyota of Lakewood responded

I am glad our team was so helpful Bryan. Is there anything we could do better next time to deserve five stars? Ryan Fischer General Manager

Jul 26, 2022 -

Bryan responded

Well you guys are already doing an amazing job. Given my experience with the same situation twice my conscious will have me double checking. I would be open to discuss further if needed.

July 14, 2022

The dealership was neat and clean but the followup was not good. I had to call repeatedly to get updates instead of the dealership taking initiative. The vehicle was not washed or vacuumed which most deal More

by Danielboonetucker49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Neely
Jul 15, 2022 -

Gettel Toyota of Lakewood responded

I am sorry it took so long to repair your vehicle. The delay occurs because of the difficulty we are having getting certain parts. I don't know why your vehicle was not washed but we would be happy to give you a free wash anytime. Just pull into the service drive and ask one of our greeters.Ryan Fischer General Manager

July 14, 2022

Always pleased with the service provided at this dealership. Always treated with courtesy and efficient service More

by Charlie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Burgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review Charlie. Jacob is one of our best. I am glad you enjoy working with him. Ryan Fischer General Manager

July 14, 2022

Always a pleasant experience. Not an easy job in todays world. All issues throughly explained. Comfortable waiting area. More

by GEO_JEANNIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Burgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelby Lawson
Jul 15, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review. I am glad Jacob and Kelby take such good care of you. Ryan Fischer General Manager

July 13, 2022

They were very professional and my car was finished quicker than want I was told! More

by Charkell000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Schaefer
Jul 13, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review. I am glad Paul provided such a positive experience. Ryan Fischer General Manager

July 11, 2022

Great customer service. My car was serviced and didn’t have to wait very long. More

by MARI5724
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Wynne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Gorrill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Pullen
Jul 11, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review. Ryan Fischer General Manager

July 10, 2022

Thank you for doing such a great job thanks ready for taking the time to address in my issue and Blake More

by Lol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Gettel Toyota of Lakewood responded

I am sorry that you didn't have a positive experience. I am a little confused. You gave Freddy five stars and he is our Saturday Manager so I am not sure what happened. If you would like to discuss this further, please contact Diane Beimann our Customer Relations Manager at 941-567-1080

Jul 11, 2022 -

Lol responded

I'm sorry for the confusion I was told manager wasn't available I had an issue with my vehicle and it was not resolved at this point I can assume someone lied to me even the lead mechanic never came out the shop to speak to me and I was being very polite but very disappointed to see my issue not result what makes it said is my vehicle was purchased from this location the five star I give it was only because the friendliness but not good service I will be making that correction I will gladly speak to you thank you

Jul 11, 2022 -

Lol responded

I'm available to speak to you from 7:00 a.m. to 4:30

July 10, 2022

Michelle was polite and friendly. Service was quick. Great experience! Will continue bringing my car here for service. More

by NAUGHTONKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Wynne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review .I am glad you enjoyed working with Michele. Ryan Fischer General Manager

July 09, 2022

Excellent service. Even though I didn’t had an appointment, they were very professional and took care of my service request. Great job 👍🏽 More

by SCEDENOLEO8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review. Chris is one of our best. I am glad he was able to take such good care of you. Ryan Fischer General Manager

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