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Gettel Toyota of Lakewood - Service Center

Bradenton, FL

4.4
1,618 Reviews

1,618 Reviews of Gettel Toyota of Lakewood - Service Center

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April 29, 2022

Excellent service. Chris had a terrific personality and took care of my needs. He explained everything and delivered great care. More

by Terry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review Terry. Chris and I really appreciate your support. Ryan Fischer General Manager

April 28, 2022

This was my first visit to Gettel Toyota. I was treated politely from start to finish. My routine maintenance visit was efficiently completed and the car was ready at the expected time. I’ More

by Stan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Sandin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star Stan. We look forward to seeing you next time. Ryan Fischer General Manager

April 28, 2022

The service writers are pleasant and helpful checked for recalls and had it complete and ready when promised More

by wmbazydlo2000
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Patrick Fiore
Apr 29, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review. I am glad you enjoyed working with Patrick. Ryan Fischer General Manager

April 27, 2022

I love this place. Staff is always nice and very responsive. Even get me an Uber when necessary and they get the job done right the fiery time More

by Gbranch941
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Schaefer
Apr 27, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review. The team and I really appreciate your support. Ryan Fischer General Manager

April 27, 2022

We purchased a new highlander and our iPhone did not work when plugged in. After switching the cord it still did not work, only to find out both cords were defective. Got a new Cord and we are happy. Thank y More

by Feinuklein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yve Cosgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review. I am glad we were able to help. Ryan Fischer General Manager

April 27, 2022

I liked working with Chris but some things have to be fine tuned because I put a requests and they totally disregard it … The previous time I took my car for service they charged me $25 for tire rotatio More

by THOMASINUS888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Morelli
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2022 -

Gettel Toyota of Lakewood responded

I am sorry you were charged incorrectly. Please call our Customer Relations Manager Diane Beimann and she will clear this up for you. You can reach her at 941-567-1080, Ryan Fischer General Manager

Sep 08, 2023 -

THOMASINUS888 responded

The $25 never got credited to me like I said BAD BAD BAD customer service bad dealership incompetent not well trained associates

April 26, 2022

Have been using Gettel at Lakewood Ranch and Bradenton since I moved here in 2012. The Service department has always been awesome! Prompt efficient service. More

by CWARREN367
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Sandin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review I am glad you have had good experiences at both of our dealerships. Ryan Fischer General Manager

April 26, 2022

I waited in my car 20 minutes before someone came out to get me. I was 15 minutes early for my appointment and the lady that came out to service me was five minutes late getting to me. More

by DEBBY609
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yve Cosgrove
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Schwartz, James Hoy, Caryl Choon
Apr 27, 2022 -

Gettel Toyota of Lakewood responded

I am sorry you had to wait Debby but your Advisor was with another customer and you did arrive early, so you really only had a five minute wait. Ryan Fischer General Manager

April 25, 2022

My service advisor was great. But whoever did the servicing of my vehicle left xxxxing oil underneath the hood so when I opened my hood later that day my hands were covered in oil More

by MEG_N1985
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Sandin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2022 -

Gettel Toyota of Lakewood responded

Thank you for the five star review Meg. I am really sorry that the tech didn't clean up the oil. Ryan Fischer General Manager

April 25, 2022

I have always found the dealership and service are to be clean and efficient. Usually there are lots of cars to drill over but this time the lot and showroom were mostly empty. More

by JEFF.A.JOHNSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Zoto
Apr 26, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review Jeff. Kevin and I really appreciate your support. Ryan Fischer General Manager

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