Gettel Toyota of Lakewood - Service Center
Bradenton, FL
1,618 Reviews of Gettel Toyota of Lakewood - Service Center
Great service … recommended and set me up to Uber home to work till car was done … checked for any recalls or upcoming maintenance to get it all done in one shot… thank you for the great experience would rec work till car was done … checked for any recalls or upcoming maintenance to get it all done in one shot… thank you for the great experience would recommend Gettel Toyota of Lakewood to all my friends and family!!! More
The representative was welcoming, identified himself, courteous and respectable. Explained what they were doing and also what was done. courteous and respectable. Explained what they were doing and also what was done. More
Mr Morelli is always more than helpful when I take my vehicle in for maintenance. vehicle in for maintenance. More
Wait under the portico to drop off was 35 minutes. Waiting inside dealership for work to be done was 40. Either way, there’s a wait. Also, staff loudly talked about how short staffed they were, and on Waiting inside dealership for work to be done was 40. Either way, there’s a wait. Also, staff loudly talked about how short staffed they were, and one of the service guys inside at the desk loudly scolded another employee and yelled ‘if you don’t want to work, go home!’ And then the employee appeared to be escorted out. Appears the staff is stressed. More
Scheduling was easy. The only misshap was unnecessary wait time after the vehicle was ready after maintenance service. The car was ready and park in the gallery area. I w The only misshap was unnecessary wait time after the vehicle was ready after maintenance service. The car was ready and park in the gallery area. I waited an additional 20 minutes. before asking When the service rep for my vehicle and he said I had to wait. Then he realized he had all he needed to return my vehicle but took and additional 10 minutes to call me u and apologize for the wait while he was just sitting inhis chair waiting for who knows what. So total of 30 minutes in top of the maintenance service wait time. Overall, maintenance service is ok, just need to improve in the customer service. I don't expect Lexus type customer service, but at least respect the time of the toyota customers. I said this because I also have a lexus and the customer service difference is night and day. More
The service was certainly expeditious. However, upon completion, the clock time had not been reset and the mileage on the odometer gauge was considerably lower than when I arrived for serv However, upon completion, the clock time had not been reset and the mileage on the odometer gauge was considerably lower than when I arrived for service !! Unfortunately this does make one wonder whether other details had been overlooked! More
Excellent service & Patrick was great. Will definitely return for my service needs. Outstanding dealership and location. Will definitely return for my service needs. Outstanding dealership and location. More