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Gettel Toyota of Lakewood - Service Center

Bradenton, FL

4.4
1,618 Reviews

1,618 Reviews of Gettel Toyota of Lakewood - Service Center

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April 19, 2022

Excellent service. My advisor Blake is the best. I would high recommend Gettel for your service. More

by Mona Labrecque
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Neely
Apr 20, 2022 -

Gettel Toyota of Lakewood responded

Thank you for the five stars and your recommendation Mona. Blake and I really appreciate it. Ryan Fischer General Manager

April 18, 2022

They text you but you get no reply when you text them back. Communication was not good. My car never got the part it needed because no one got back to me. Then I got a call that the part that I didn’t More

by kelly72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t know
Apr 18, 2022 -

Gettel Toyota of Lakewood responded

I am sorry about that Kelly. If you still need the part, please contact our Customer Relations Manager Diane Beimann at 941-567-1080. Ryan Fischer General Manager

April 18, 2022

Quick and painless, A+ service! Jacob always exceeds expectations. Waiting area and parts areas are clean and well kept. More

by Andrea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Burgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review Andrea. Jacob and I really appreciate your support. Ryan Fischer General Manager

April 17, 2022

Great service and easy to schedule. Love doing business with Gettel Toyota. I never feel like they are trying to sell me something I don’t need. Thanks for being awesome and taking c More

by MIKEKRISSY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelby Lawson
Apr 18, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review Mike. The whole team appreciates your support. Ryan Fischer General Manager

April 17, 2022

Completed the work in the time stated. Found I had a pending credit to my account that I was not aware of. More

by DAS59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Schaefer
Apr 18, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review. What a nice surprise to find out you had a credit. Paul and I are glad you had a good visit. Ryan Fischer General Manager

April 17, 2022

Be nice to check what I bring van in for and not what you want to check More

by 100watt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelby Lawson
Apr 18, 2022 -

Gettel Toyota of Lakewood responded

I am sorry you had a poor experience in service. If you would like us to address your issue, please contact Diane Beimann our Customer relations manager at 941-567-1080

April 15, 2022

Excellent customer service. The staff are very helpful and polite. Steve Was excellent. He took me through the process easily More

by todonegal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Burgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michele Wynne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yve Cosgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Wohlford, Chris Carter, Steven Wofford
Apr 18, 2022 -

Gettel Toyota of Lakewood responded

Thank you for the four star review . I am glad you had such a positive experience. Is there anything we could do differently next time to get five stars? Ryan Fischer General Manager

April 15, 2022

Problem not fixed still have to push start button more than once several times. Still no right. More

by MARGRAFDAVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2022 -

Gettel Toyota of Lakewood responded

I am very sorry you are having this issue. I reviewed your records and it seems our technician was unable to duplicate the problem. after trying to start the vehicle numerous times. They ran a diagnostic and came up with nothing. If you would like to discuss this further, please contact Jack Gorrill our Service Manager at 941-567-1080. Ryan Fischer General Manager

April 15, 2022

Friendly and professional at all times! They have good coupons too. Michelle Is especially helpful More

by leslievorreyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Wynne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Gettel Toyota of Lakewood responded

Thanks for the five star review Leslie. Michele and I really appreciate your support.. Ryan Fischer General Manager

April 14, 2022

Dealership good , but the time taken for a standard service of oil change & tire rotation of 1-1/2 hours is far too long More

by KIMWILLIAMS160
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Kelby Lawson
Apr 15, 2022 -

Gettel Toyota of Lakewood responded

I am sorry you felt that you waited too long for your service Kim. Normally we quote an hour for an oil change. If it took a little longer I apologize. Ryan Fischer General Manager

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