Giant Recreation World OB

Great sales and service Our salesperson Joe was extremely knowledgeable and helpful - without the typical sales pressure. We bought a great used RV at a very good price. Ha Our salesperson Joe was extremely knowledgeable and helpful - without the typical sales pressure. We bought a great used RV at a very good price. Had a couple of minor issues and questions after a couple of weeks - the service department had us come in right away and our service person - Ken - was absolutely terrific. He solved the issues and took the time to go over all of our questions - we learned a lot and really appreciated the care and attention to detail. More

Rocky Start, but overall GREAT experience for 1st RV My wife, and I had actually made an offer on an RV at another dealership when we got a call about a small class A from the receptionist at GRW. We wen My wife, and I had actually made an offer on an RV at another dealership when we got a call about a small class A from the receptionist at GRW. We went in and met with Eric, whom we had already talked to one other time. Before we looked at the class A he showed us a 2008 Coachman Concord class B+, that was there being cleaned up for a show. As soon as we looked at it we fell in love. After some haggling they sharpened their pencil, and agreed to meet the price we had offered on the other one. We are very happy with the unit so far. I have taken it back to the store 3 times in about 30 days for various things. One for small items they agreed to fix. One time for the air ride system which they replaced because of a defect, and the 3rd time it was discovered the coach battery had been bad, and they put in a new one. I would like to express my appreciation to the folks that work there for their knowledge, proffesionalism. attitude, and just the way they run their business. I will be telling anyone who asks about this GWR what a great dealership it is. Some of the people that helped us were Eric, Wendy Kevin, Phil, Kyle, Andy, and others, whose names I cannot remember. Kevin's co worker in service, several techs, the tiny receptionist with the sweet tooth. We would just like to say the whole operation is a team effort. Collectively someone had an answer for whatever question, or concern that I had. Even the girl cleaning, and stocking the drink box. They all went the extra mile. You have given my wife, and I a wonderful Christmas. Thank you Giant Recreation World. We wish you much success. Bob and Liz Beaudet More

wonderful, efficient,timing good,training good. We were very pleased with the care of everyone Doug R., Joe, Kyle, Andy,assistants with moving,at parts, & set up on our lot. Thankyou. We were very pleased with the care of everyone Doug R., Joe, Kyle, Andy,assistants with moving,at parts, & set up on our lot. Thankyou. More

Very Satisfied My wife and I have found everyone at GRW to be friendly and most helpful receptionist, sales, service and finance! They are knowledgeable and answer My wife and I have found everyone at GRW to be friendly and most helpful receptionist, sales, service and finance! They are knowledgeable and answer all of our questions with clear answers. More

Annual Warranty Maintenance TT was in and out when promised. No issues with any covered maintenance. Tony, warranty advisor, paid attention to detail. Introduced me to Carl, the TT was in and out when promised. No issues with any covered maintenance. Tony, warranty advisor, paid attention to detail. Introduced me to Carl, the service tech, who explained everything to me. I'm well please with this experience. More

Repar of togue jack. NO knowledge of manuel working for my tongue jack. I had to show tecks on similar RV part that was broken for them to order . NO knowledge of manuel working for my tongue jack. I had to show tecks on similar RV part that was broken for them to order . More

Rude, rude, rude. I had an appointment on a Tuesday at 11;00 am. At 1:00 I called Giant to see what was wrong, why they did not come. He told me it was raining and he I had an appointment on a Tuesday at 11;00 am. At 1:00 I called Giant to see what was wrong, why they did not come. He told me it was raining and he wasn't going to send someone up on my roof because it was raining. Ok, so don't you call your appointments and let them know that you won't be out. I was waiting for you. The person on the phone was rude. Never said when they would be out, just left me wondering. So, the next day at noon I called again, the person that answered the call said he would have to call me back. He had a tech call me to walk me through the system. The service person on the phone, does not let you talk. He talks over you. I explained that we had someone check our air conditioner and that they told us that it had to be replaced. Now, this person that told us that was an employee of Giant Recreation. However, Kevin didn't care. This unexceptable service. It's called no service. I told him that I have COPD and needed my air conditioner. I told him that the humidity really bothers me, he laughed, and said the humidity was low for here. I don't see the humor when I can't breathe without the air conditioner. We have bought 2 trailers from Giant Recreation and are good, good, customers. Well, I guess I would say that we arent' any longer. Yes, the other times we did get very good service, but as we all know that it's that 1 time that the customer service is bad, that's the one we remember. It's too bad that you lost a customer. More

Outstand and friendly service by all staff I encountered. This was a painless experience thanks to the outstanding salesman we worked wit, Mr. Eric Snyder. He was friendly, professional and most helpful thro This was a painless experience thanks to the outstanding salesman we worked wit, Mr. Eric Snyder. He was friendly, professional and most helpful throughout the purchasing experience. More importantly, he is available after the sale and has helped us with our questions and concerns in our new experience as Camper owners. They are lucky to have him. More

Wonderful Experience! We were looking for a used motor home and found the perfect one 400 miles from home. Phil was aware of our situation and worked everything out so we We were looking for a used motor home and found the perfect one 400 miles from home. Phil was aware of our situation and worked everything out so we could pick it up and drive it home within hours of arriving. He went above and beyond to make sure everything was perfect. Carl gave a complete and thorough orientation that first-time buyers could understand. And his attention to detail on the motor home was amazing, right down to replacing the torn awning at no additional charge! The entire staff was friendly and courteous. They even arranged a ride to the airport to return our rental car! When it came to taking care of all the paperwork, Kyle let us take over his office to arrange for our insurance and was very helpful with future vacation ideas. It was obvious that they all love what they do and they enjoy working as a team. They all even offered advice to make our trips more memorable. We would highly recommend Phil and the staff at Giant Recreation World! More

Poor Parts Department Attitude I asked Giant Recreation World (G.R.W.) Accessories Department to source a large replacement part for my RV, I provided y part number and they cross I asked Giant Recreation World (G.R.W.) Accessories Department to source a large replacement part for my RV, I provided y part number and they cross referenced my part number to their number and informed me that they did not stock my part but would have it the next day. I purchased the items ($2500.00) and when they arrived had no paperwork identifying the part and no shipping container. They assured me it was the right part, but when I tried to install it for 5 hours, none of the mounting bolts matched, and it was obviously the wrong part. I called G.R.W. and informed them of my issues installing the part and that it did not fit, I even offered to measure the eight mounting bolts from my original part and provide it to G.R.W. The GRW response was, " their warehouse would not measure the bolt hole locations for anyone and that this was a ridiculous request. I asked them how they would make sure the replacement would fit, the answer was, if I was that dissatisfied with their service call their manager. I called the GM and I am now waiting for a solution, in the meantime I can not use my camper as I intended to do this weekend. Everybody is nice until you give them the money, then you are on your own if you have any issues. More