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Giant Recreation World OB

Ormond Beach, FL

4.0
211 Reviews

280 Destination Daytona Ln

Ormond Beach, FL

32174

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211 Reviews of Giant Recreation World OB

April 02, 2017

Rude staff Came by for the second time to discuss financing on the RV we liked. Twice a sales person who wasn't helping us, reprimanded my spouse for touching or More

by Daniai
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Miguel
Apr 03, 2017 -

Giant Recreation World OB responded

It is always our goal to offer the best RV experience for all customers. Based on all of the information gathered for this response, it is simply a case of a small chain not being properly latched across the stairwell. There are no public areas upstairs, only private offices and a conference room, however, any one wishing to have access would certainly be escorted by our staff without issue. In addition, having "touched" the valve on a $175,000 motor home and causing the tank to drain may have caused our staff to be more brash than necessary. We understand that this situation made you and your family uncomfortable, and that was certainly not anyone's intention. We hope you find the RV of your dreams and have many happy years living the RV lifestyle. Tim Karr GM

Apr 03, 2017 -

Daniai responded

If one of your staff members would have offered to escort my husband, we wouldn't be upset. His intentions were to learn and view the top of the RV. Some of your staff, at least three of them, could benefit from customer/people skills. It's a shame that it had to come to this, as I mentioned, we were ready to seriously consider the RV you have. No doubt we will find another, it's just a hassle we now have to deal with as you have lost our business.

March 15, 2017

Great Experience Very good selection of new RVs of all classes. Our salesman, Miguel was very knowledgeable about the RV - he got a little aggravated with us about th More

by First Time Class A RVer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Sanchez, Kyle Scudder, Phil Grosvenor
February 22, 2017

Courteous staff, eager to please their customers We found the used truck camper we wanted online and since we had to drive from several states away the salesman offered to show us the camper via face More

by travelingrandma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Scudder, Phil Grosvenor
February 21, 2017

The place to go to fulfill your lifetime wishes ! On a vacation trip from Virginia to Florida in February we had the great fortune to visit Giant RV after shopping 2 other RV Dealers. We are retiring More

by Rick Thompson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Scudder, Phil Grosvenor, Doug Rogers, Marcus Green, Kenneth Renaud
Feb 21, 2017 -

Giant Recreation World OB responded

Thank you so much for letting everyone know of your positive experience with Giant Recreation World in Ormond Beach. We try very hard to make the RV buying process easy and stress free. If you need anything, know that my door is open for customers at all times. Tim Karr General Manager

February 17, 2017

Great experience. Maybe best experience for vehicle purchase I've had. Salesperson knowledgeable , courteous and professional. Service walk through was informative and More

by Jimmie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Scudder, Joe Andrick
February 06, 2017

great delivery coordinator delivery coordinator Doug Rogers went over everything answered all questions. sales manager was also very helpful. if your looking for a RV look no f More

by Greg and holly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Karr, Doug Rogers
February 02, 2017

Great experience We went to check out travel trailers and ended up buying one that day. We had checked out another dealership and decided that giant recreation world h More

by Karen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Scudder, Matt Lavette, Doug Rogers
January 18, 2017

Absolutely Confidence There have been no problem with my RV Giant has not been able to take care of. I love the parts department people. When my furnace stopped working th More

by Minustee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wendy Rumptz
January 17, 2017

Very Good Everyone was very nice and helpful we had a excellent salesman and I would recommend Giant Recreation world to anyone that wants good service and Purc More

by Cisame1958
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Rogers
January 15, 2017

My experience at Giant. Cordial, informative sales approach by Tommy Craig, and excellent sales and technical support by Sales Manager Phil Grosvenor. Efficient, friendly pa More

by Bob Peterson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Scudder, Phil Grosvenor, Doug Rogers, Tom Craig