Giant Recreation World OB

Nice to have an honest technician Experience with this company started two years ago while searching extensively for a replacement for my old and damaged (by my carelessness) Lance Tru Experience with this company started two years ago while searching extensively for a replacement for my old and damaged (by my carelessness) Lance Truck camper. Matt Lavett patiently put up with me to make a final decision on what my wife and I finally settled on. Just before leaving on our last trip I had an issue with the motorhome. Fully packed up I drove to the Ormond center and Chris met me at the service desk. The side entry door issue was addressed and a new mechanism was installed (covered by our lifetime warranty) by Chris even before I finished my complementary can of cold Coke. We were on the road and as they say happy campers. More

Needed work done fast Had planned a road trip for this following weak and had a air conditioner go out. Called other repair locations and was told to make a appointment fo Had planned a road trip for this following weak and had a air conditioner go out. Called other repair locations and was told to make a appointment for August. This was the earliest they could see me. I called Wendy, asked if I could get in this week and have it repaired by Friday. She told me to bring it in and they would do their best, to have it ready. We drove the 210 miles to their location and back with our car and received a call the next day that our coach was ready for pick up. I will drive the extra miles to get this kind of service. It was the 4th of July week and they repaired it, That's unbelievable service! Kudos to Wendy Rumptz and Kevin Mills. My bill, only my deductible Thank you Wendy and Kevin More

Great service. Wendy and her service staff does great . Been back a few times for General manufacturing work/warranty work work everybody was very courteous and professional . Been back a few times for General manufacturing work/warranty work work everybody was very courteous and professional More

Service Wendy, Kevin and the service team went out of their way to help us with a slide out problem and a door lock issue. Much appreciation to Andy and Carl Wendy, Kevin and the service team went out of their way to help us with a slide out problem and a door lock issue. Much appreciation to Andy and Carl for their effort in helping us with this. More

Baseplate & Wiring Install I recently had Giant Recreation World (Ormond Beach, FL) install a baseplate and complete wiring hookup on my 2018 Buick Envision. I was VERY pleased I recently had Giant Recreation World (Ormond Beach, FL) install a baseplate and complete wiring hookup on my 2018 Buick Envision. I was VERY pleased with Wendy, Lisa and the installer Birdy for the Excellent way they helped me with planning and completing everything necessary for my tow car needs! Although I did not purchase my 2017 Class A RV from them, I would definitely consider returning to trade-up or have any future repair work done by the fine people at this dealership! Thanks Again, Pat & Dee Riggs (of Palm Coast, FL). More

Service Dept GRW service dept is awesome. Going over and Beyond to get our Camper operational for our big trip to Colorado. A Big Shout out to Andy and Kevin Mill GRW service dept is awesome. Going over and Beyond to get our Camper operational for our big trip to Colorado. A Big Shout out to Andy and Kevin Mills for their special help getting us on the road. Thanks guys Mike & Patti More

Best service team The service advisor, Kevin, was very accommodating and helpful when we called to set up our appointment and when we arrived. He made sure our service The service advisor, Kevin, was very accommodating and helpful when we called to set up our appointment and when we arrived. He made sure our service needs were met in a timely manner. Rich, our service technician was the best!!! He was very knowledgeable and personable! He made sure he understood our issues before we left. The work was completed quickly and properly!! We will drive the extra miles to this dealership in Ormond Beach because of the quality and efficiency of the service and the caring attitude of the staff at the rv dealership. We highly recommend this facility. More

Purchase repair Grw step up and made repairs to my coach beyond what I brought it for. Great job by the service dept. I appreciate the team. Grw step up and made repairs to my coach beyond what I brought it for. Great job by the service dept. I appreciate the team. More

Excellant Service Department Work for Warrenty I would like to totally compliment the service department for fixing warranty work on a new RV Slider that was malfunctioning. I bought the REV Holid I would like to totally compliment the service department for fixing warranty work on a new RV Slider that was malfunctioning. I bought the REV Holiday Rambler Vacationer at Giant Recreation World of Palm Bay May 30, 2019. We tried to start a trip on June 7, but the passenger slide would not retract. The Palm Bay helped us to do an emergency retraction, but was not available to repair it. Joe called Brad at Ormond Beach and they could look at it see if they could fix the problem. Since it was on our way north for our trip, this would work out good. They took us in, evaluated the problem, and determined it was the controller to the slide. This was on a Friday and Birdie (I think that is Kevin) worked hard, but just could not get the controller to reset itself. He talked to the controller company and ordered one to be shipped. The part came in and was scheduled for work on June 17. They got me in as they said and Chris worked 3 hours to put the new controller in and try to reset it. They had received a bad and no luck to reset the unit. Through great ingenuity, careful consideration for our plans, and an alternate solution, they fixed the controller and repaired the unit. He went thru an exhaustive process to determine the controller was the problem. My compliments on his expertise and thinking outside the box for a solution. The gentlemen (both days) that worked out the problem with excellent results did not get upset, but instead exhibited patience for a job well done. I am very pleased with the work and expertise that they exhibited. Kudo's to Chris, Birdie and Brad for a job well done to get myself and my wife on the road for our summer vacation. All to be congratulated, including the support staff that helped in any was. I will be pleased to return for other work as needed. More

Service Kevin in the Service Department was excellent in helping and guiding us on a repair and annual maintenance. He explained how the annual maintenance sc Kevin in the Service Department was excellent in helping and guiding us on a repair and annual maintenance. He explained how the annual maintenance schedule works and got us in touch with the warranty company. He could not have been any nicer and was just incredibly knowledgeable. More