Giant Recreation World OB

Great sales department Jerry was are salesman and all I need to say is awesome. He let us look without being all over us. We have an issue with the prep of our camper. It wa Jerry was are salesman and all I need to say is awesome. He let us look without being all over us. We have an issue with the prep of our camper. It was supposed to be detailed and all I have to say about this is my 10 year old grandson could have done a better job. The rest of the service department was great they went out of their way to help us get the things we wanted and helped make sure the truck was ready to pull the trailer. Also have to give a shoutout to the parts department also great people. More

Quotes don’t matter I was given a quote over the phone for service then charged something entirely different, it was blamed on new trainee. They already had my trailer so I was given a quote over the phone for service then charged something entirely different, it was blamed on new trainee. They already had my trailer so felt hostage. Also salesman obviously wasn’t interested in me trading in for a new one, said he would give me a trade in value while it was there for service but never did. In the end wasn’t very happy this time. Unfortunately been having problems so I’m sure I’ll be back. Bob More

Kyle is the man!! Kyle rocked as did Phil the sales manager. Kyle helped us with everything we needed as we are rookies in camping. Phil was right along side helping Kyle rocked as did Phil the sales manager. Kyle helped us with everything we needed as we are rookies in camping. Phil was right along side helping too. More

Great team of employees Giant Recreation World has great dealership and employees at Ormond Beach, Winter Garden, and Palm Bay dealership. Friendly and helpful to me. Always Giant Recreation World has great dealership and employees at Ormond Beach, Winter Garden, and Palm Bay dealership. Friendly and helpful to me. Always returned my phone calls with helpful information. More

Service center We made an appointment for quite a bit of rehab work on our 12+ yr old camper. We brought our rig in and in less than 2 weeks the work was done. Rich We made an appointment for quite a bit of rehab work on our 12+ yr old camper. We brought our rig in and in less than 2 weeks the work was done. Rich was the tech and is very knowledgeable in RV maintenance and repair. If fact we wanted the diamond pattern metal plate installed on the nose of our RV and he recommended against it stating opening sealed seams on the front could cause leaks where there are none now. GRW could have taken our money and installed what we asked. It showed the integrity of Rich and GRW who supported his recommendation. More

services Friendly and always there when we needed there help for the last ten years ! Had oil changed and we were in and out no time ! I have had friends go th Friendly and always there when we needed there help for the last ten years ! Had oil changed and we were in and out no time ! I have had friends go there also on my suggestion and they were very happy! Great people to work with More

RV Purchase and Walk Through We just completed our walk through with Doug. Our sales consultant "Cowboy" has mentioned him every time we stopped by the Dealership and told us he We just completed our walk through with Doug. Our sales consultant "Cowboy" has mentioned him every time we stopped by the Dealership and told us he was the guy that knew and would explain everything about our new coach. This is our first RV and we had a list of questions. Doug was very patient with us and took the time to make sure we understood each and every major component. He took detailed notes of the little things that needed attention and ensure us the items would be completed asap. Gail and I both agree, Doug is a professional and an employee you need to hold on to; he would be very hard to replace. Andre "Cowboy" Banchi is in the relationship management business, he may be in sales but he knows the importance of the relationship. We've been coming to the new dealership since it open but didn't get serious until we met Cowboy. He has spent many hours guiding and helping us to choose our 1st coach. By chance I ran into Cowboy at a local store and we began chatting. A couple weeks later we stopped by the dealership to see Cowboy and look around. Cowboy was tied up with other customers so Phil Grosvenor pointed us in the direction of the new coaches and said he would send Cowboy out to meet us. We looked at a New Holiday Rambler, scheduled a test drive and then put a deposit on it. With Cowboy guiding us through the process, he helped us negotiate the deal, schedule the walk through and and introduce us to Paris McNamara in the Finance Department. Paris really understands the Finance and Warranty side of the house. She got us a great rate and helped us understand the warranties to protect our investment. She then took us to Wendy Rumptz in service to schedule the services we purchased and a 30 day service appointment for anything that might need attention. I would highly recommend Doug and Cowboy, they are knowledgeable, professional and very patient with first timers. More

Nice to have an honest technician Experience with this company started two years ago while searching extensively for a replacement for my old and damaged (by my carelessness) Lance Tru Experience with this company started two years ago while searching extensively for a replacement for my old and damaged (by my carelessness) Lance Truck camper. Matt Lavett patiently put up with me to make a final decision on what my wife and I finally settled on. Just before leaving on our last trip I had an issue with the motorhome. Fully packed up I drove to the Ormond center and Chris met me at the service desk. The side entry door issue was addressed and a new mechanism was installed (covered by our lifetime warranty) by Chris even before I finished my complementary can of cold Coke. We were on the road and as they say happy campers. More

Needed work done fast Had planned a road trip for this following weak and had a air conditioner go out. Called other repair locations and was told to make a appointment fo Had planned a road trip for this following weak and had a air conditioner go out. Called other repair locations and was told to make a appointment for August. This was the earliest they could see me. I called Wendy, asked if I could get in this week and have it repaired by Friday. She told me to bring it in and they would do their best, to have it ready. We drove the 210 miles to their location and back with our car and received a call the next day that our coach was ready for pick up. I will drive the extra miles to get this kind of service. It was the 4th of July week and they repaired it, That's unbelievable service! Kudos to Wendy Rumptz and Kevin Mills. My bill, only my deductible Thank you Wendy and Kevin More