Gilbert & Baugh Ford, Inc.

If you’re looking for a dealership that cares about their customers and truly listens to your wants and needs THIS IS WHERE YOU SHOP! Jeremy was our salesman. He kept us informed of every thing that was goin customers and truly listens to your wants and needs THIS IS WHERE YOU SHOP! Jeremy was our salesman. He kept us informed of every thing that was going on while they were finding me the exact car I wanted. He didn’t try to sell me just something to make a sale. He didn’t stop till he found the car I WANTED. He even communicated with us on his day off to make sure we knew when and where our new Explorer was and when we could expect the delivery. Every staff member there was courteous and took great care of us. Leaving us feeling like family when we went out the door. WE BOUGHT TWO VEHICLES THAT DAY and couldn’t be happier with our cars and our experience!! Also, where do you go that the owner Mr. Randy walks to shake your hand, check on you to see if there was anything he could do, talk to you as a friend and NO not just trying to make a sale!! MAKING A FRIEND! The finance manager Jim was absolutely wonderful! Again, spent more time treating us like we were old friends and wasn’t just a sign here, sign there kind of guy. These people are wonderful! You will NOT be disappointed More

We were in need of a bigger vehicle due to our family growing and needing more room. We found the car online, called and spoke with Kyle, drove an hour to see/test drive, and left the lot in our new vehi growing and needing more room. We found the car online, called and spoke with Kyle, drove an hour to see/test drive, and left the lot in our new vehicle all within 5 hours! The customer service is phenomenal and we most definitely will be returning when we are ready to purchase another vehicle! We would highly recommend Gilbert and Baugh Ford, Inc. for quick, easy, and friendly service!! More

David and Jim were great to work with. 1. David, quickly answered all questions I had via text about a vehicle, had it waiting for me to test drive when I arrived. 2. Jim W. was super orga 1. David, quickly answered all questions I had via text about a vehicle, had it waiting for me to test drive when I arrived. 2. Jim W. was super organized and made the paperwork easy and as stress free as could be. 3. Met Mr. Baugh and he seems like one of the kindest and honest owners that you could meet. More

Everyone was a pleasure to deal with. I would buy another vehicle from them without hesitation. I would buy another vehicle from them without hesitation. More

The service department goes above and beyond. They are absolutely amazing. I made a purchase somewhere else because they didn't have what i was looking for they have been amazing with service eve They are absolutely amazing. I made a purchase somewhere else because they didn't have what i was looking for they have been amazing with service even though they didn't sell me the vehicle! The other big dealer in Huntsville couldn't get me in for months on a service with the brakes. They had me in the same day i called! AAAA++++. More

Great experience The staff was amazing, made the purchase quick and easy, Go visit to make your next car purchase ask for Drew. quick and easy, Go visit to make your next car purchase ask for Drew. More

Very good vehicle buying experience at Gilbert & Baugh Ford. Had a great salesman David Wilbourn and Jim Wyckoff's handling of the financial process was outstanding. Randy you have some great folks. Ford. Had a great salesman David Wilbourn and Jim Wyckoff's handling of the financial process was outstanding. Randy you have some great folks. More

Fantastic customer service. I have only bought from this dealership for my last three vehicles. Will be back! I have only bought from this dealership for my last three vehicles. Will be back! More

I flew in to Huntsville from out of state to purchase a used F150 sight unseen that had been advertised on their website. I was picked up at the airport by their driver and brought back to Albertville. T used F150 sight unseen that had been advertised on their website. I was picked up at the airport by their driver and brought back to Albertville. The truck was everything and more as described on-line. Prior to my arrival, Drew sent the truck out for a once over and fixed a number minor maintenance items. I was able to drive it back to Michigan without any issues. The truck looks and runs like it just came out of the factory. I wouldn't hesitate doing this again. More

Love my truck! Ordered it with Shannon Pullen, who was great at answering my questions about where my order was from production to delivery; David Guffey, my salesm Ordered it with Shannon Pullen, who was great at answering my questions about where my order was from production to delivery; David Guffey, my salesman, made pickup a breeze by working to have my keys in my hand as again as possible and going above and beyond to have that done, too. Lastly, Jim Wyckoff in finance was great. He sailed through the process, explained everything and provided great conversation in the process! The whole experience was awesome! Thank you guys... More