If I had $5 for every hour of my life utterly wasted by the Service Dept. at Gilchrist, I could buy a nice vacation home... Due to mistakes and omissions made, I had my GM vehicle in the shop 2 to 3 times per-month over the course of about 2 years. The Service Manager's job apparently was to advise me that (no matter what defect or deficiency developed in my vehicle) -- that this new defect was actually "normal", and within GM's specifications. It took 10 -- yes TEN visits to service (a letter from me to GM) to get just ONE single electrical problem fixed. I almost lost my JOB due to attendance issues caused solely by Gilchrist's Service Department's (either inability or unwillingness) to identify and remedy problems with my car. You'd think I'd have learned from this experience, but when it came time to buy a new car, I graciously and stupidly gave Gilchrist a "second" chance. Despite the fact that I'd driven to the showroom on a torrential-downpour day (this was my 4th visit; so obviously I was interested in buying a vehicle) -- the Sales Manager cut me off in the middle of my inquiry and said, "I'd love to help you but I have some important things to do...". I then watched him go into an open-area office and start shooting the breeze with another sales person. Evidently, a live body in the showroom doesn't matter much. This offended me to the point that I left the dealership and (thankfully) found a VERY reputable, honest and motivated dealership in Sumner, WA. -- They tried to requisition (dealer trade) the vehicle from Gilchrist (who LIED and said it was sold). NOTE: That "sold" vehicle was still sitting on the showroom floor 3 days ago (a month after they said it was gone). My Salesperson at Gilchrist SAW me drive off the lot; he has not so much as called to inquire about the transaction (and he has my cell#). So, I bought my new GM vehicle from another dealer and am VERY pleased with the car and the other dealership. I am so thankful that I did not get tangled any further with Gilchrist -- although they are the closest dealer to my home, I count it nothing to drive twice the distance to Sumner and receive actual, professional customer service. I recommend you avoid Gilchrist's dealership unless you really enjoy having your time wasted, endless hassles and aggravation.