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70 Reviews of Gillespie Ford - Service Center
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July 11, 2025
I have bought many vehicles from the dealership over the years and this week has been the worst experience I have ever had not with the sales team or anyone like that but with the service department as my v years and this week has been the worst experience I have ever had not with the sales team or anyone like that but with the service department as my vehicle has been in this dealership four times for the same issue And I get told by the service department that the reason why I was locked out of my vehicle with a dead battery was because I don’t drive the vehicle enough, which is the most absurd thing I have ever heard. I have many friends who are mechanics and I asked several of them have they ever heard this and they just rolled their eyes at me hopefully the owner of the dealership reads us and reaches out to me about poor customer service because I will be following up Monday morning with Ford credit More
by Harold
Employees Worked With
Caitlian
May 20, 2024
Gordon recently helped me with my wiper blades. His service was quick and he was very respectful. He showed me how to put them on and was able to answer my questions about potential future services His service was quick and he was very respectful. He showed me how to put them on and was able to answer my questions about potential future services. Thank you Gordon! More
by Amy M
Employees Worked With
Gordon Wade
April 21, 2024
My recent visit at the Gillespie Ford in Gurnee left me with a broken down vehicle, a seized motor and no work van to work out of. Getting this issue resolved with the management has been a painful experie with a broken down vehicle, a seized motor and no work van to work out of. Getting this issue resolved with the management has been a painful experience for us. Looking to get in touch with the owner Mike Gillespie please! We trusted your service and we feel broken as a result, we'd like be rebuilt. Looking to resolve this issue asap. Please PM. More
by Roman Wlodarski
Employees Worked With
Jim
August 21, 2023
Checked this place out and was helped by Jasmine! she was great and was able to help me out and find what i needed. I will definitely be recommending this place to my friends. she was great and was able to help me out and find what i needed. I will definitely be recommending this place to my friends. More
by angel
Employees Worked With
Jasmine Solano
August 21, 2023
If you are looking for a new car i would recommend you ask for Jasmine Solano. She is very helpful and patient. She makes sure you leave satisfied with your purchase. ask for Jasmine Solano. She is very helpful and patient. She makes sure you leave satisfied with your purchase. More
by Eddy A
Employees Worked With
Jasmine Solano
June 15, 2023
Great service from jasmine Solano, she is for the people she cares about making the person happy w there car ,and was recommended by my friend she cares about making the person happy w there car ,and was recommended by my friend More
by JosephSanchez830
Employees Worked With
Jasmine Solano
January 18, 2023
Caitlin set the tone for the experience. She was kind, helpful, and... well informed. (she knew her stuff!) Then, each person I dealt with had the same polite, helpful service. From the She was kind, helpful, and... well informed. (she knew her stuff!) Then, each person I dealt with had the same polite, helpful service. From the courtesy drivers to when I checked-out. Nice Work! More
by jdolphin
Employees Worked With
Caitlin
