I have never been lied to or treated with such disrespect, it’s disgusting.
I wasn’t looking to purchase a new car until the end of the year because I still have to pay off my current car which I am giving to my mother as a gift. A salesperson that I met off the lot couldn’t wait and was trying to make something happen.
The saleswoman was trying to run my credit way to soon before we even agreed on final numbers. After agreeing to the final numbers in writing and double checking, I finally agreed to give her my credit my info. She told to me to come pick up the car after work and to sign some more paperwork. When I arrived, they ADDED another $5,000.00 to the PRICE. When I told her that this was wrong, she tried to tell me that I didn’t understand or I was confused about the deal. After calling her out on that BS, she admitted that she misunderstood her GM Bob and that this was the new deal. She apologized but kept trying to close the deal with no hesitation. I was upset because I would have never given my credit information or pursue the vehicle for that price. It was a HARD inquiry on my credit, lowering my score 15-17 points and it was all for nothing.
The worst part was her Manager ROBERT BORDIERI tried to tell me I misunderstood and that running my credit would not affect my score at all. He told me that it’s only a soft inquiry that only stays on your credit for 2 and a half months... WOW! So either he lies so much with great ease or he’s an idiot who’s somehow became a manager at a car dealership.
I called their corporate office and Debbie the assistant to the executives was very short with me and quick to put the blame on me on the 1st phone call. She didn’t even remember me on the 2nd phone call. I asked to speak or get the contact info for one of the executives and she would not give me anything. All she said is that they will call me in a day or two. It’s been two weeks since the last call... All I got was call from the GM Bob apologizing for the Manager’s incorrect comments about credit and how we could close a deal.
All in all, this company and dealership have shown NO PROFESSIONALISM, NO CUSTOMER SERVICE, NO RESPONSIBILITY, NO INTEGRITY AND NO HONOR. What is sad is that they probably take advantage of so many folks who don’t know any better so they will just keep on going treating good people like nothing. So whether if you’re a 1st time buyer or it’s your 5th car, don’t go to GILLMAN. I shared my nightmare experience with a couple of friends and not to my surprise, they also had a bad experience at GILLMAN.
I once worked in the car industry but now work in a different industry which also consist of sales and customer service so I know how people should be treated. With that being said, this place is HORRIFIC.