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Gillman Mitsubishi San Antonio
Selma, TX
50 Reviews
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50 Reviews of Gillman Mitsubishi San Antonio
July 28, 2011
Tim received me and was very helpful he comunicated to james that i was waiting for my car to get diagnosed and had my baby with me. James took a look at my car because it had the check engine light on an james that i was waiting for my car to get diagnosed and had my baby with me. James took a look at my car because it had the check engine light on and told me the problem was the catalyst converter and it would be covered under waranty. The part should be coming in next week and i would received a phone call as soon as the part was in. I had a great expeerience did not have to wait long and great customer service. More
by dodgergirl86
Employees Worked With
james and tim
Helpful July 19, 2011
`This dealerships service department is lying, deceitful, and in-competent. I originally brought my 08 Eclipse spyder in for warranty work back in Dec 2010. I have had to deal with this in-competent compan and in-competent. I originally brought my 08 Eclipse spyder in for warranty work back in Dec 2010. I have had to deal with this in-competent company for over 7 months. The reason for the visit was because the inliner to the convertible top was falling down and I was getting two holes in the outer top as well. So the dealership put in for warranty work into Mitsubishi in Dec. Finally in February I was informed that Mitsu approved my headliner. The problem being, Gillman never put in for warranty work on the actual top. So in Feb they had to "re-submit" my warranty work. After a couple months go by again I just call up Mitsu myself to see what the problem was. Mitsu tells me that Gillman never loaded the photos needed and it been waiting for that all this time. In April i take my car back up there so Gilman can take and upload the photos this time. Within a week, Mitsu approves my top. The top comes in and they take almost a week to change it out. I get the call that my car is ready and proceed to go and pick it up. They knowing did not install the rear seal for the top and there were large gaps where the top meets the car. Ontop of this, they replace the rear window and don't bother tent it as the first window was tinted originally. So they keep the car for another couple of days. I go to get the car a couple of days later and the gaps are still there. This is when their service tech begins to tell me that these gaps are normal and water is suppose to get into my car and drain through these two drain holes in the convertible compartment. I knew this was BS. I call Mitsu and they confirm to me that Gillman "forgot" to install the rear seal. The rear seal then gets ordered and so does new side seals as when they replaced my top, their mechanic mangled up the side seals. So Gillman again gets my car and has it for 7 days this time. They didnt even contact for more than half those days. After the 7 days I get my car back. The side seals were replaced incorrectly. This company re-placed something as simple and weather seals and couldnt even do that right. On top of it, they didnt even bother to do a water test to make sure the seals didnt leak. I had to take my car to a different dealership and had to have new seals ordered again and replaced. I also had to have a new inliner ordered AGAIN and replaced. This company is completely in-competent when it comes to warranty work. Throughout this dealing I had to deal with their service manager Chris Mccoy. This guy is a straight up liar. He would say he called my phone and I would have no phone records of this. He says he left messages but I would have none. I even called Sprint and they verified that I had no missed calls by him. I asked Gillman to show phone records proving that he called me and they did not. I have had numerous emails go back and forth through David Kemp their general manager and he still allowed this disgrace to happen. David asked me to give him a chance to handle the problem and that is when the dealership had my car for 7 days and replaced weather seals in properly causing me to have to get them replaced again. My complaints went up to Patrick York who also did nothing about these issues. Stacey Gillman was also CC'd on the emails and never responded. After I bought a new car from Gillman and had to go through 7 months of lies and in-competence, Stacey couldnt even tell me she was sorry?? It just goes to show that the lies, in-competence, and lack of caring really does start at the top. I bet Stacey's Dad is rolling in his grave knowing what his daughter and her little in-competent lieing sorry excuse for employees has done to his company. There is alot more to what took place with my dealings with Gillman but I dont want to make this review become a book. I also filled a complaint with the BBB and it was apparently "resolved". This was by no means resolved on my part. For whatever reason the BBB marked it as resolved and never updated my issue with Gillman's BBB rating. Do not be fooled by Gilmans BBB rating as it is aparent even if people have issues, those issues never get posted for others to see. More
by kennethcalk
Employees Worked With
Chris McCoy/David Kemp/Patrick York
July 18, 2011
This was by far the best car buying experience I have ever had. I have absolutely nothing bad to say about my experience with purchasing our Galant through Gillman and will recommend them to anybody who ever had. I have absolutely nothing bad to say about my experience with purchasing our Galant through Gillman and will recommend them to anybody who is looking to purchase a new Mitsubishi. I've been on both sides of the auto sales table and wish that every car dealership was as ethical and customer-oriented as Gillman. More
by mlcalkum
Employees Worked With
Mike Rauch, Mark Swalm, Tony Franklin
July 16, 2011
The gents there at Gillman were of the best quality professional people I have dealt with in a very long time. They had the part and the knowledge to do the repair quickly and price wise very fair as c professional people I have dealt with in a very long time. They had the part and the knowledge to do the repair quickly and price wise very fair as compared to those other garages in the area that wanted much more money for the same repair. Because of them I was able to return home in a fair amount of time with out having an appointment. I would recommend them to any one wanting to purchase a vehicle there. Again many thanks to Hunter and James for outstanding work. "RAF" nadroy@satx.rr.com More
by nadroy
Employees Worked With
Hunter and James
June 30, 2011
took vehicle in for servicing due to a malfunction light. Tim Gantner immediately took my vehicle in for service and told me of my options warranty etc. I received a phone call from tim just as soon as my ve Tim Gantner immediately took my vehicle in for service and told me of my options warranty etc. I received a phone call from tim just as soon as my vehicle was ready with a full explanation of what the problem was. James the tech fixed the problem and the vehicle is running great. More
by jcampos
Employees Worked With
2
June 28, 2011
I had purchased a 1998 Mitsubishi Montero from a private party over this past weekend and because of the age it required some TLC by me. There was some corrosion of the battery terminals so I removed the ca party over this past weekend and because of the age it required some TLC by me. There was some corrosion of the battery terminals so I removed the cables to clean them and upon replacing them I discovered, much to my dismay, that I now needed a security code to get the radio operational again. I did not have the code so I called your dealership and was put in touch with Tim, who I explained my problem to. He was very professional and told me he would assist me however he could. I gave him the VIN and he said he would check to see if he could locate the code for it and get back with me. Tim called me back and informed he had checked on the code and discovered that I needed to get the serial number of the radio in order to get the code. I was able to attain the number and called him back with it. He stated he would get back with me shortly with the code. A very short time later he called back with the code and was able to get me back enjoying my tunes! Tim's caring and determination to assist me in this matter was above and beyond what most people would do and is a very good reflection on the dealership. Please pass on my sincere appreciation to him and I will be a customer for some time to come because of him!! More
by txriverwalk
Employees Worked With
Tim
June 22, 2011
Called at the last minute to set up for an oil change on a Saturday. Even though everything was booked up, Tim said he could fit it in, just couldn't promise how long it would take. No problem for me, I a a Saturday. Even though everything was booked up, Tim said he could fit it in, just couldn't promise how long it would take. No problem for me, I asked if I could drop it off on Friday and pick it up on Saturday whenever it was ready. He said "sure". Great! I really needed to get it done. Called me on Saturday and said it was ready whenever I wanted to pick it up, no hurry. Please note: Tim was working with another customer when I got there on Friday which is what he is suppose to do. The level of service I got from Tim would be a 5. The 4 rating is because normally when I bring my vehicles in for service,the "information sheet" is filled out by the service rep, for the first time I was handed the clip board and told I needed to file it out myself (this was not Tim). I mentioned that I had not ever done that before, that it had always been done for me and the response I received was "that's how you know we are professionals". Really? At any rate, I have purchased 4 vehicles from Gillman and have always taken them to Gillman for servie. I am and will continue to be a satisfied customer. More
by king cotton
Employees Worked With
Tim Gantner
June 04, 2011
Matt was very nice and understanding about the fact that we were not ready to purchase a car today but were just looking. He was very helpful and informative and seems to know the product he is selling. W we were not ready to purchase a car today but were just looking. He was very helpful and informative and seems to know the product he is selling. When we're ready to buy a vehicle, we will definitely be returning to Gillman and hope that Matt can take care of us. More
by thjoghild
Employees Worked With
Matt Hamm
April 01, 2011
Though we live in the DFW area, while in SA we decided to look at Mitsubishi's Outlander Sport. Based on the internet website of the 3 dealers in the SA area, Gillman's was the quickest and most informative. look at Mitsubishi's Outlander Sport. Based on the internet website of the 3 dealers in the SA area, Gillman's was the quickest and most informative. The dealer discount was another reason in choosing Gilman. We purchased an Outlander SE with various options. Gilman did not have one on the lot, but quickly contacted dealers in DFW and made "their" deal. From start to finish the process was easy, with no SALES pressure. Albert Saenz was a delight, Hector De Jesus made sure that all of the details were taken care of. The Finance Director, Georges "Josh" Guerrier made signing the paperwork painless and made an offer on the extended warranty that was too good to pass up. We would definitely purchase another car from these 3 employees. (so what if the drive is 5 hours from home.) More
by dlvmack
Employees Worked With
George JOSH Guerrier, Hector De Jesus, Albert Saenz
March 18, 2011
I lost my husband last year and was buying a new car for the first time in 45 years. I was looking at another car dealer but stopped by Gillman's to check out the Mitsubishi Outlander Sport since the sales the first time in 45 years. I was looking at another car dealer but stopped by Gillman's to check out the Mitsubishi Outlander Sport since the salesman had contacted me by email and sounded very helpful. After test driving the Outlander I found it a very nice drive with comfortable seats, very important on my list. Also Mike was very patient with my many questions and checking out the Honda, Subaru, and Outlander. I went down to the other dealership, where I did not receive the patience or service and their car was not so great. In the next few days, I returned and bought my red Outlander Sport. I met the Service Manager and was briefed on their service programs, also he and Mike set up my cell phone with the blue tooth in my new car. I left Gillman's feeling very secure in my choice. More
by scott71
Employees Worked With
Mike Rauch
