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Gillman Subaru North
Houston, TX
205 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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205 Reviews of Gillman Subaru North
March 06, 2020
doesn't keep their promise made a deal with the salesman who was great with a pre-buying condition, but as soon as the dealership thought it would cost them more than they wante made a deal with the salesman who was great with a pre-buying condition, but as soon as the dealership thought it would cost them more than they wanted to spend they were quick to unwind the deal. what a joke. I couldn't break the contract so why are they able to? Management wouldn't take responsibility for the promises made by their salesman. More
by Spookum
Employees Worked With
Gillman S North
March 02, 2020
Excellent from sale to service From sales Markee Rudy to service Manager Bryan Foster to technicians you feel like you are the most important person in the world to serve & take car From sales Markee Rudy to service Manager Bryan Foster to technicians you feel like you are the most important person in the world to serve & take care of. This is my first Subaru I've purchased so I'm still in my free maintenance time period. When I have to start paying for services rendered I'm sure I'll be asked for another review. So far I absolutely love my Subaru Outback. More
by Larry
Employees Worked With
Markee Ruby,Steve D'Aunoy,Bryan Foster,Marshall Sullivan,George Kennedy, Gillman S North
February 28, 2020
Great service department Got me in and with oil change and tire rotation very quickly. Service advisor was great let me know how long it would take and made sure I was comfort Got me in and with oil change and tire rotation very quickly. Service advisor was great let me know how long it would take and made sure I was comfortable waiting. More
by gted
Employees Worked With
Gillman S North
February 17, 2020
Nice but a bit high Everyone is very pleasant to work with. I thought the price was a bit high for front brake pads. The Toyota dealer in Tomball charges less for the sam Everyone is very pleasant to work with. I thought the price was a bit high for front brake pads. The Toyota dealer in Tomball charges less for the same service More
by yankette 98
Employees Worked With
Gillman S North
January 27, 2020
Routine Check, Oil Change and Carpet Replacement Gillman Subaru North was friendly, efficient and professional. Routine maintenance was done, they told us what needed to be done, and they replaced th Gillman Subaru North was friendly, efficient and professional. Routine maintenance was done, they told us what needed to be done, and they replaced the carpet and part of the seat. Very happy with the experience. More
by kjm
Employees Worked With
Viktor
January 27, 2020
Love this dealership! Gillman really does treat you like family. Mike Leroy was such a great help, and made our first time buying experience SO easy. Will definitely be goi Gillman really does treat you like family. Mike Leroy was such a great help, and made our first time buying experience SO easy. Will definitely be going back in the future for any other car purchases! More
by lexy harris
Employees Worked With
Mike Leroy
January 06, 2020
NEW VEHICLE I bought a Forester. I was pleased with everyone I had interaction with. An excellent experience. Have had the SUV for a month and am enjoying the r I bought a Forester. I was pleased with everyone I had interaction with. An excellent experience. Have had the SUV for a month and am enjoying the ride. More
by Alicia
Employees Worked With
Ramiro, Storm, Steve, Daryl, Gillman S North
November 04, 2019
I came in to buy a new part and to check availability for an oil change and tire rotation. They were able to schedule me that same day and had my car back to me very quick! They have an amazing waiting area, an oil change and tire rotation. They were able to schedule me that same day and had my car back to me very quick! They have an amazing waiting area, movie theatre and plenty of refreshments. I normally dread going to the dealer for any work but I honestly don’t mind going here at all. More
by Nicks.subi
Employees Worked With
Dave, Nick, Gillman S North
October 09, 2019
Worst experience with a dealership, ever. My wife and i bought a new Subaru from them, thinking that they were a solid company. It was our first experience with owning a Subaru. We were wi My wife and i bought a new Subaru from them, thinking that they were a solid company. It was our first experience with owning a Subaru. We were with them for three years. We were loyal to them with our mileage services because in the beginning we thought that we would want to stay with Subaru for a long time, and we thought that it was a good idea to have everything done through them. We have since sold the Subaru and we went with another vehicle company all together. The experience at Gilman Subaru North made us not want to own another Subaru, ever. We used to think that Subaru was a dependable company, and we were excited to be Subaru owners at first. I have not dealt with other Subaru dealerships, but my experience with this one was the worst i have ever had. We purchased an extended warranty and service coverage that was supposed to cover service costs for up to seven years, added on the Zylon interior coating, as well as the upgraded stereo. The stereo did not really sound any different and was not that great to begin with. I could see where the Zylon was not evenly distributed on the interior of the vehicle, and they ended up saying that we had no extended warranty and never honored the service contract. On top of all of this, we have had some of the worst customer service up until we dealt with Nick in the service department. Nick is a solid person, and has been the most helpful out of the entire Subaru location. He was the only reason we went back in for anything. There was another man that worked in the service department that was condescending and rude and made us feel really uncomfortable while waiting for service a couple of times. They did not honor any warranties. I never received a quote for what they were going to cover in each "service" and they charged over one thousand dollars for the services. I used to be a Volvo owner for years. I never had to pay even close to that for any of my services, and always had great customer service. The way they make their money here is by coaxing you into buying package additions and extra coverage packages during the sale while not honoring them. I strongly do not recommend buying any vehicles from this company. More
by DK
Employees Worked With
Gillman S North
