Gillman Subaru North

Buyer Beware: Gillman Subaru Fumbles Customer Service from Start to Finish I’m no stranger to Subaru—I’ve owned both a Forester and an Ascent company car since 2019. While the styling never thrilled m from Start to Finish I’m no stranger to Subaru—I’ve owned both a Forester and an Ascent company car since 2019. While the styling never thrilled me, the safety, comfort, AWD, and fuel economy kept me loyal. Unfortunately, Gillman Subaru (the closest dealer for service) has tested that loyalty at every turn. Service Department—Four Years of Frustration • Chronic delays: Routine maintenance that should take an hour routinely drags into half‑day marathons. • Zero conveniences: Loaner cars are “never available,” leaving me stranded in a drab, overcrowded waiting area that screams “1990s DMV.” The Sales Disaster After months of searching, I finally found a CPO Ascent that met my exact specs—at Gillman, of all places. I told the online rep I was an informed, cash‑ready buyer with a six‑day deadline. They promised a “VIP experience” for my 2 p.m. appointment. • No‑show “VIP” treatment: I checked in on time, texted my arrival, and waited 12 minutes without a response. Pressed for time, I walked out—only to be waved back after the rep admitted he’d simply missed my message. • Car still on the back lot: The vehicle wasn’t even pulled up for viewing. We toured it in the parking lot while he rambled about scheduling a test‑drive with my husband present—a stunningly sexist assumption given I’m the primary earner and decision‑maker. • Radio silence: I reiterated my budget, add‑ons, and 6/18 deadline, offered to finance if it helped them, and left. Multiple texts, voicemails, and supervisor messages went unanswered for weeks. Management MIA Fed up, I drove back to give feedback face‑to‑face: • Reception said there is no Sales Director and the GM was “out to lunch.” • Only after insisting did an executive assistant and, later, the CFO return my call—30 days after my first inquiry. By then, my interest (and patience) was dead. Final Straw Thirty days later, the Ascent is still sitting on their lot—unsold, just like every buying signal they ignored. ⸻ Bottom line: Your vehicle is likely the second‑largest investment you’ll make. Choose a dealership that respects your time, listens to your needs, and treats you like a partner, not an inconvenience. Gillman Subaru failed on all three counts—service, sales, and basic courtesy. Spend your money where customer service matches the quality Subaru is known for; it’s definitely not at Gillman Subaru. More

I had excellent service and customer contact this time. A whole turnaround from my past visit in January. My service contact kept in touch with me, gave me up-to-date information on my vehicle including A whole turnaround from my past visit in January. My service contact kept in touch with me, gave me up-to-date information on my vehicle including needing a n alignment, which he told me wad under warranty. I was in and out---with a clean car--in 2 hours! I would give you a 10+except that you sent thos to my deceased husband, even though the car, appointment, and all contact was in my name, Karen. Please! Update your records; I had to go to TX MVD to change the registration in My name, the appointment was in KY name; why would you send this to my husband's name. Otherwise, a near-perfect experience. More

I took my Outback in for standard service at one year and was able to have a very small quarter sized dent popped out by one of their service providers while there. Thank you very much. My service advisor was able to have a very small quarter sized dent popped out by one of their service providers while there. Thank you very much. My service advisor is great. More

Took my Crosstrek in for service was keep up to minute on when service would be done. when service would be done. More

I recently purchased my car from Gillman Subaru North, and I couldn't be more satisfied with my experience. From the moment I walked in, the team was welcoming, friendly, and professional. They made the e and I couldn't be more satisfied with my experience. From the moment I walked in, the team was welcoming, friendly, and professional. They made the entire process seamless and stress-free, offering excellent guidance without any high-pressure sales tactics. Brian, my sales consultant, was fantastic to work with. He was caring, attentive, and never pushy, which I really appreciated. Charlie in finance was also a big help—he made sure I had the best possible financing options and took the time to explain everything to me. I also want to thank Stephen and Michael for taking the time to call me and set up appointment to walk me through all the amazing features of my new car. The service department deserves a shout-out too. I took my car in for an oil change last week, and they explained everything they did in detail. As a nice bonus, they even offered me a complimentary car wash, which was a thoughtful touch. I’m thrilled with my new car and the outstanding service I received. I highly recommend Gillman Subaru North and especially Brian (my sales consultant) to anyone looking for a reliable and friendly dealership. You’ll definitely be in great hands! More

Both Brian and Victor were very detailed and helpful. They made the buying a new car process really smooth. They made the buying a new car process really smooth. More

The guy I worked with was nice. The place was clean. That's all I have to say that's nice. I bought my car from them and also got a tire warranty. I went in for a new tire, they di The place was clean. That's all I have to say that's nice. I bought my car from them and also got a tire warranty. I went in for a new tire, they didn't ask about the warranty, and when I called later to ask them why, they said I was supposed to tell them. When I asked them if they'd reimburse, they said no. If yall aren't going to keep a log on who's accounts have what upgrades, you should be asking customers when they're checking out. This is just theft at this point, and exploitation of people who are going through an already frustrating situation. More

Always friendly and professional service! They go the extra mile to make their service special! They go the extra mile to make their service special! More

I am very disappointed with the sale of my car and first service I had . service I had . More

Friendly staff, smooth purchase process, nice facility. Overall gave lots of confidence in the team behind the car. Overall gave lots of confidence in the team behind the car. More