Gillman Subaru San Antonio - Service Center

BEWARE GILLMAN SUBARU: They botched my 30K mile transmission maintenance service by leaving the fill and drain plug loose causing a leak. Fathom that. I was left with a mess and $170. out-of-pock transmission maintenance service by leaving the fill and drain plug loose causing a leak. Fathom that. I was left with a mess and $170. out-of-pocket for the diagnosis and repair. For over a month I have tried to get Gillman to reimburse me, but they do not even bother to return my calls. I contacted the national service line with no luck, case # 250303-2101744. I finally went to the Gillman Subaru dealership weeks ago. The service representative, Marissa Carreon, said the service manager told her to inform me that “the check was in the mail”. More

Bought 10 Subarus from Gillman in Houston & Austin since they came to US, mostly Outbacks but also a MRX & a Tribeca. Best Cars & Service ever! Everyone in service centers is friendly, positive & helpfu they came to US, mostly Outbacks but also a MRX & a Tribeca. Best Cars & Service ever! Everyone in service centers is friendly, positive & helpful. Love Subaru!! More

Ariel and Jermaine were awesome! Very helpful! Friendly and updated us on everything. Awesome job! Very helpful! Friendly and updated us on everything. Awesome job! More

You have an awesome staff. It is always a pleasure when I visit. Thank you! It is always a pleasure when I visit. Thank you! More

Don Buckles has been my Senior Service Advisor since I purchased my first Subaru (New) and has always made sure I get the best service. purchased my first Subaru (New) and has always made sure I get the best service. More

We have bought 19 vehicles from Gillman’s over the past 12 years and service all of them there! Great job as always. 12 years and service all of them there! Great job as always. More

Jermaine was extremely pleasant and helpful in explaining things to me about what the service entailed, but also repeating it again to my husband so I didn't have to. I always have such pleasant experiences things to me about what the service entailed, but also repeating it again to my husband so I didn't have to. I always have such pleasant experiences there! More

Just an excellent business. Service Dept. is second to none. They keep you informed and are upfront about everything. If the say an hour job it usually out sooner.. Service Dept. is second to none. They keep you informed and are upfront about everything. If the say an hour job it usually out sooner.. More

Horrible service department communication. I dropped my car off and expressed a few concerns that I wanted checked while they performed an oil change, etc. I did not receive a follow up call o I dropped my car off and expressed a few concerns that I wanted checked while they performed an oil change, etc. I did not receive a follow up call or even a call that my vehicle was ready. When I spoke to Bri all she did was push on and on about selling me tires! Will never trust this dealership!! More