Gillman Subaru San Antonio - Service Center

After Hours - Helped a Damsel in Distress! On my drive home from work, my vehicle started having problems (overheating). My husband was out of town, so I called Gillman Service Department (we On my drive home from work, my vehicle started having problems (overheating). My husband was out of town, so I called Gillman Service Department (we had just had the vehicle there that past weekend for an oil change and at the time, I didn't know who else to call or what was wrong with the car [we just moved here recently]). Sales Rep/Technician Jay came to my rescue to look at my car for me and even followed me home to make sure I got home safely. While I did have to have the car towed into the service department that night (radiator issue), the fact that he went out of his way to help me spoke volumes on how they value their customers! Truly thankful for their help! More

I don't trust them We dropped off our Outback to have the airbag replaced under the recall on a Thursday night so we could pick it up after work the next day. They said We dropped off our Outback to have the airbag replaced under the recall on a Thursday night so we could pick it up after work the next day. They said it would take two hours. When we called on Friday at 3, they said it wasn't done and that it takes 10 hrs. I don't think so! 2.5 hrs later they said it was done so we went to get it. Upon inspection, the previously immaculate dash now has large gashes in it in more than one place, and just like previous reviewers have said, they tried to sneak it past. No one pointed out their damage or mentioned what they were going to do about it. My wife had to confront them. And, by the way, the dash feels funny now. I mean squishy and rubbery. I'm not even certain it's the same dash the car went in with anymore but I could never prove that. But it sure did undergo a strangle transformation over night. After we pointed out the sticky, rubbery feel and the gouges....well NOW they say there's a recall on sticky dashes and they're ordering a new one that will take 6 months to get here. No mention of that BEFORE we pointed out the damage they did. I have several Subaru owner friends that have all said the same thing about the Gilman service department......they won't let them touch their car. Add one more to that list. Follow up. The wife went in the next day and talked to the service manager about our concerns. He apologized, had the car cleaned and located a new dash in Dallas to have sent here so we have a new dash in a week instead of 6 months. So they're attempting to make it right and I'll give them credit for that. I'm still not happy with how things were handled upon front or with the quality of the work done the first time. Final words: So, we now have the car back after the put in the new dash. My wife is more than happy. They gave her a loaner, detailed/washed the car and filled up the tank to boot. So, in the end, they resolved the issue in an exemplary manner. I do want to say that I'm still very unhappy that we had to jump through the hoops the get the results we got; they should never have tried to pass off the terrible job they did in the first place. So I'm leaving my original ratings the same based on that. But it appears that if you complain to them about terrible work, they'll do what they can to fix it. More

BS with an Attitude A couple of months ago I took our '12 Outback in for an oil change. The service writer tried to tell me I had to have synthetic oil, a plain contradi A couple of months ago I took our '12 Outback in for an oil change. The service writer tried to tell me I had to have synthetic oil, a plain contradiction of the owners' manual. I didn't buy it. Fast forward to this week with another oil change due and a minor concern about a possible CV joint noise. My wife called, the service writer told her we weren't using synthetic motor oil - implying that was the problem. I got on the line and he told me that, plus there would be a $115 diagnosis fee on a vehicle still under factory warranties! I made an appointment I had no intention of keeping, and I went to North Park Subaru instead, where I was treated honestly and courteously (with no profit-pumping synthetic oil recommendation). DO NOT DO BUSINESS WITH THESE CROOKS AT GILLMAN! They also show all the signs of a mechanic taking particular advantage of female customers. More

Quite frankly these guys are amazing. My Outback has almost 200,000 miles on it, and runs like it just drove off the lot. If you could find a more knowledgeable and helpful staff I would be stunned. If almost 200,000 miles on it, and runs like it just drove off the lot. If you could find a more knowledgeable and helpful staff I would be stunned. If you bring your car to these guys you will never regret it. More

As I promissed, here is my review regarding the service for oil change last friday. Again, not sure why people complain so much, I'm sure everyone's experience is different, however, I went there to get t for oil change last friday. Again, not sure why people complain so much, I'm sure everyone's experience is different, however, I went there to get the oil changed, they told me it will take about 45 minutes...45 minutes later the car was ready, so i didnt have to wait more than estimated. It's a new car so I didnt pay anything, I get 2 free oil changes per year and free car wash, so great price. More