Gillman Subaru San Antonio - Service Center

Always go to Gillman for service for 2010 forester. Went in to have oil change and have battery checked at 36150 miles. Battery was starting to crank harder and I wanted to avoid having to be jumped. Wa in to have oil change and have battery checked at 36150 miles. Battery was starting to crank harder and I wanted to avoid having to be jumped. Was told that I was 150 miles over warranty for FREE new battery and charge was $250.00. Told service that I would not pay that and after awhile brought price down to $142.00. I felt that some type of allowance should have been made about the free battery and the warranty. Iwas 150 miles over limit!! I had car in two months prior at 33,000 miles for service and spent $500.00 for service that was due, and was told everything was fine. Now I get hooked for a replacement battery. I have been a loyal custoomer until now but am not sure that I will be coming back. More

I have had all maintainance done with Gillman Subaru for my 2010 Forester. Last time I went in, I asked to have battery checked because it was starting to crank harder to start car. (No dead battery yet) my 2010 Forester. Last time I went in, I asked to have battery checked because it was starting to crank harder to start car. (No dead battery yet) I wanted to avoid having to get jumped. I was told that I was 150 miles over the warranty for a free battery replacement and was being charged $250.00 for the replacement. I had car in two months prior for oil change at 34,000 and had car checked and was told all was great! Now battery needs replacement. Dealer brought price down to $140 for battery but I was shocked that they would not replace for free as I have been a loyal customer for 3 years now - especially since milage was so close to warranty limit. More

To keep the Gillman warranty you have to have your oil changed at the dealer every 3,000 miles and/or every 3 months. I made a an appointment for an oil change. When I dropped it off I was told I would ha changed at the dealer every 3,000 miles and/or every 3 months. I made a an appointment for an oil change. When I dropped it off I was told I would have the vehicle soon. I have been sitting here for hours, yes, hours now. The wait for an oil change when you have made an appointment a week in advance should not be hours long. This has reached the point of absurdity. While here....for hours...I have seen the staff speak poorly to other customers. I have watched a car sit in front of service for an hour with the repairs being made before a customer was alerted that her car was ready...and that was only because I personally asked if that car was ready to go. Hideous staff & poor service. At this rate, my car better be fully detailed when I get it back. More

We were visiting central TX from home in Missouri. Yesterday service engine light came on in our 2002 Outback with 100,000 plus miles. Called Gillman service this morning and they had us bring it in. Yesterday service engine light came on in our 2002 Outback with 100,000 plus miles. Called Gillman service this morning and they had us bring it in. Service has normal $90 diagnostic charge. Diagnostic came back catalytic converter so Tim waived the normal $90 charge since it didn't impede driving and we could order and get the part repaired at our normal local dealer. I appreciate that they know they are competing with Auto Zone's free diagnostic. It will increase the confidence in dealerships as opposed to aftermarket retailers. More

This was my second visit to this dealership for routine service. I feel as these folks take very good care of their customers, even if you didn't purchase your vehicle from them. Tim, the service coordin service. I feel as these folks take very good care of their customers, even if you didn't purchase your vehicle from them. Tim, the service coordinator made sure we were comfortable and gave me an estimate of the work ahead of making the appointment. Brice, our porter, drove my wife and me to a nearby shopping mall to help us pass the time. Brice has real knack for customer service and impressed us with his interest in our lifestyle as full time RVers. He engaged us in conversation on a personal level. Something most young men his age would never do. He is also an excellent and attentive driver. I was truly impressed with this young man. Ruben, the service tech took very good care of our car. The parts guys, sorry I didn't get their names helped me resolve a missing front license plate bracket issue. They were great and with Tim and Ruben's help made sure we left the dealership with a proper fitting and secure front plate. It felt like home dealing with this team of professionals. More

I have a 2005 STI that required 3 separate drives from my home of Corpus Christi to get the issues resolved. Tom was the best tech I have ever had at a car dealership. Never before have I had a tech will home of Corpus Christi to get the issues resolved. Tom was the best tech I have ever had at a car dealership. Never before have I had a tech willing to take me to see my car as he worked on it, and explain exactly what he was doing and what was wrong with the car. Hunter made the 3 day long experience a good one. He was friendly, knowledgeable and extremely helpful. At times he was literally running from office to office trying to get my paperwork done so I could start the long drive back to Corpus Christi. He constantly kept me updated on the status of my car which means a lot when waiting for your car to be diagnosed / fixed. Hunter made what would have been a very painful 3 day ordeal into a pleasant experience. More

I called to make an appointment to get my oil changed. On the phone I was told I didn't need one, I could use the express lube. However, when I arrived I found out that I did need an appointment and I must h the phone I was told I didn't need one, I could use the express lube. However, when I arrived I found out that I did need an appointment and I must have been talking on the phone to the Honda side. John was gracious enough to go on his lunch break late in order to accommodate me. He didn't have to do that, I would have come back another day. Thank you John, you act of kindness did not go unnoticed. Sincerely, Michelle More

The Gillman crew was ourteous and helpful. They even offered to repair my visor when they noticed it wasn't working properly. Though the waiting room isn't as fancy as the North Park Subaru waiting room offered to repair my visor when they noticed it wasn't working properly. Though the waiting room isn't as fancy as the North Park Subaru waiting room, they went out of their way to make me comfortable and check on me frequently while I waited for service. More

Right form the time I called about my Problem with my New Forester Tim was friendly and made me feel like a valued Costumer. He contacted me back when the car arrived and 10 min. later told me the problem an Forester Tim was friendly and made me feel like a valued Costumer. He contacted me back when the car arrived and 10 min. later told me the problem and when it would be fixed. When I got there to pick up my Forester he showed me the problem, what they did to fix it and insured I was happy with the end result. I for one believe this his how you define GREAT costumer service, I will surely be coming back to Subaru for my next purchase! THANK YOU FOR AWESOME SERVICE AND SUPPORT! More

I brought my 2011 Subaru Outback for its first service at 3750 miles. Everyone was friendly and helpful. I also reviewed some accessories with the Parts Department. Thanks! 3750 miles. Everyone was friendly and helpful. I also reviewed some accessories with the Parts Department. Thanks! More