Gillman Subaru Southwest

I had a negative experience with a different dealer in town, and my experience with James was much more positive. He was very professional. I have already convinced another friend to buy from him. The town, and my experience with James was much more positive. He was very professional. I have already convinced another friend to buy from him. The only piece I'm still not 100% satified with is price. I received $4,000 for my used car, and it's currently sitting on the lot listed at $9,995. More

I am still deciding on a Subaru Outback and James is my contact at Gillman Subaru. James was what every salesman should aspire to: 1. Professional, 2. Respectful, 3. Knowledgeable and 4 Responsive. He k contact at Gillman Subaru. James was what every salesman should aspire to: 1. Professional, 2. Respectful, 3. Knowledgeable and 4 Responsive. He knows his product and was able to answer detailed questions from an educated shopper. This was just over the phone. I then visited the dealership in person tonight and he was the consumate professional again while demonstrating the features and benefits of the various Outback models that I am shopping. There was never a push in the wrong direction. This is the kind of person that a consumer wants to do business with. More

I had met Waleed Elostaz previously and had his contact information - I was attempting to purchase a vehicle at David McDavid Honda and they were trying to pull a fast one, Waleed invited me to come look a information - I was attempting to purchase a vehicle at David McDavid Honda and they were trying to pull a fast one, Waleed invited me to come look at the same vehicle I was trying to purchase. After arriving Chris Morton spoke with me, allowed me to take it for a test spin, gathered all information, and processed the information in a timely mannor... They did not attempt to sell me things I didnt need, they also worked the absolute best deal they could for me! I recommend Gillman to anyone looking for a used vehicle who wants to be treated respectfully and who doesnt want to spend 12 hours playing number games with the dealer! More

An efficient, and informative first visit with no An efficient, and informative first visit with no pressure was much appreciated. JT very knowledgeable about the different configurations of prod An efficient, and informative first visit with no pressure was much appreciated. JT very knowledgeable about the different configurations of product line, and listened carefully to our needs. He remembered our likes and dislikes on our second visit, more than a week later when we took our test drives. We are very happy with our selection of our first Subaru. We love the safety, ride, size, color, and felt the ameneties were just right for us at a very good price. It had been more than 10 years since we had shopped for a new car, and JT was very patient with us as we tried to prioritize our needs. When we went to sign the paperwork, DJ did an outstanding job of walking us through all the necessary steps. He was organized and pleasant and was very business-like yet friendly. He really knows his job...and there were a lot of pages of paper, and many places to sign. We felt that we understood the process, and yet it was efficient. Thank you. More

This dealership is the best dealership in the world hands down. Wally, Tim, Amir, and David go so far out of their way to take care of you and accommodate their customers, it would make it impossible to buy down. Wally, Tim, Amir, and David go so far out of their way to take care of you and accommodate their customers, it would make it impossible to buy anything from anyone else. After having a Toyota Camry drive out of control and rear end someone, I will never buy anything but a Subaru and I will never buy anything outside of Gillman. Even if you want something from the other Gillman lots you can still go through Wally and Tim and I highly recommend doing that. I live in Katy, and there is a Subaru dealer there, but are not worth it. Gillman is ALWAYS worth the drive. Stephen Katy, TX More

I originally submitted a request to purchase a 2011 WRX a while back over the internet. I heard back from James who said I could order the car via a $500 deposit, which I did. Well, over the months it took f while back over the internet. I heard back from James who said I could order the car via a $500 deposit, which I did. Well, over the months it took for the car to be built and ultimately delivered, James was extremely professional and courteous via the emails despite several threats to drop the deposit and shop elsewhere. I was a bit anxious and definitely impatient and he handled it very well. On the day of delivery this changed and he was very rude (JUST KIDDING!) He was just as I expected, friendly and courteous and he seemed to know quite a bit about the cars which is always a plus. We cut straight to the chase and a good deal that benefited both of us was worked out. On to the paperwork, we met DJ Jackson who was awesome. He was able to put my father at ease (very hard to do lol) concerning the sale of the car and he even gave us a hot tip on a good place to eat, make sure to get the heads up on this! All in all I can't say enough of the gentlemen who helped in this sale. 2 thumbs up! Cheers and good luck on your new purchase. More

My experience at Gillman Subaru in Houston, TX was excellent! I can't think of anything that would have made my experience any better. Tim Jamerson and D.J. (the Office Manager) were just terrific. excellent! I can't think of anything that would have made my experience any better. Tim Jamerson and D.J. (the Office Manager) were just terrific. I flew down from Dallas and drove my new car back home. My husband was away on business that day so could not give me any support by phone. But, Tim gave me directional guidance several times when I thought I was lost trying to get out of Houston! I love Gillman Subaru and will buy my new Foresters from them from now on! Prior, my husband sent an email to several dealerships here in Texas with the specs for a new Forester. Tim was the only one who responded and did so in no time at all and worked a great deal for us in a matter of minutes. I was very specific about the minimum options I would accept and my husband knew I would not settle for anything less. When Tim emailed the information back to my husband, he was thoughtful enough to include a picture of the window sticker! Who does that?? I thought, "if this guy is smart enough to give us the window sticker information, then he's getting my business." Turns out, it was a much better deal than we ever expected and the car had more options than I even asked for! I knew then that I had to do business with these people! Tim never played around with price or going back and forth getting approval from a manager - no silly pricing games which we both are old enough to really hate when buying a car! Actually, this is what lead us to Gillman because a dealer closer to home played that scenario with us and we ended up walking out of the dealership! I've gone on and on, but my testimonial about Gillman Subaru and Tim Jamerson are very sincere. When I feel strongly about a great experience, I want everyone to know. These folks are above and beyond the norm. They cut to the chase, don't mess around, and even give you directions on how to get out of Houston, TX - for free! Tim has since answered several of my questions about my new car and I continually depend on him to support me even from so far away - something he's never hesitated to do. The Gillman dealership in Houston, Texas deserves the highest of honors for the quality employees they have and the genuine honesty in which they do business. Their standards are extremely high - and it shows! Sincerely, Debbie Schnell Satisfied Gillman Subaru customer More

I'm a first time car buyer and I expected buying a car and haggling over price to be an unpleasant experience, but this was not case. I feel that I got a very good deal on my new 2011 Outback and was ver and haggling over price to be an unpleasant experience, but this was not case. I feel that I got a very good deal on my new 2011 Outback and was very pleased with the customer service I received. I also recommend asking for JT, he was great to work with. More

Mr. Jamerson treated us in a very fair manner when discussing the financial aspect of the sale. He was courteous and made us feel welcome. We also appreciate his following up after the sale. Your comp discussing the financial aspect of the sale. He was courteous and made us feel welcome. We also appreciate his following up after the sale. Your company is fortunate to have him on your staff. Hector and Ana Hernandez, Laredo, TX. More

I went to several dealerships when I was considering a new vehicle. My impression of this dealership and especially Mr. Jamerson was key in my decision to purchase a Subaru. Mr. Jamerson greeted us prom new vehicle. My impression of this dealership and especially Mr. Jamerson was key in my decision to purchase a Subaru. Mr. Jamerson greeted us promptly, courteously, and with a smile. He went above and beyond to get the exact car that we wanted, even bringing one from a different dealership. I would highly recommend this dealership on its salesmanship alone, and then the integrity of the vehicles puts Gillman Subaru over the top. More