Gillman Subaru Southwest

Great sales experience I worked with Jana and Kyle. The most pleasent car buying experience I have ever had. I highly recommend this dealership. Work with Jana Lozovanu and I worked with Jana and Kyle. The most pleasent car buying experience I have ever had. I highly recommend this dealership. Work with Jana Lozovanu and you will enjoy and appreciate her professionalism and honesty. More

Great Dealership Wow. The process at this dealership was so fast and quick and by far the friendliest. Mr .Zia and Mr Zeus,where great. I look forward to sending my f Wow. The process at this dealership was so fast and quick and by far the friendliest. Mr .Zia and Mr Zeus,where great. I look forward to sending my friends and family to this dealership , and I will continue to do business with them. Thank you guys so much . More

Never returned my calls I recently purchased a 2016 Crosstrek at this location, and then was in a minor collision a month later. I called during business hours three days in I recently purchased a 2016 Crosstrek at this location, and then was in a minor collision a month later. I called during business hours three days in a row and left two voicemail messages, and my call was never returned. I chose to take my vehicle to the location it was appraised instead. Horrible customer service. More

Great car buying experience I leased a 2015 Crosstrek from Jana in November last year. I was at the dealership few days ago, for the first oil change and Jana offered me a 2016 b I leased a 2015 Crosstrek from Jana in November last year. I was at the dealership few days ago, for the first oil change and Jana offered me a 2016 brand new Forester for the same monthly payments, with no money out of pocket. I didn't think this was possible. I was extremely happy when I saw the new lease contract showing the exact same note for a bigger, newer car. I'm very happy with their service and would definitely recommend Jana for helping with the purchase. Very professional and honest. More

Service Dept. is superb I have a 2001 Subaru Outback with 170K miles on it. It is a great car but of an age that you think about trading it in versus spending $ on maintenan I have a 2001 Subaru Outback with 170K miles on it. It is a great car but of an age that you think about trading it in versus spending $ on maintenance. Last year I went in because of some issues and opted to have the work done. This year a few more issues but again opted to have the work done. Both times the Service Dept. was amazing. Between both visits I spent some $, but so worth it! They valued my business and took care of several small things at no charge and got Subaru to cover some others under warranty that I did not expect. Everything was done as agreed and the car was ready when they saud it would be. I've also had two follow-up calls to make sure everything was fine. Very impressive. When it does come time to trade in my beloved Outback, I will buy from Gillmans. Of course I expect to get another 100K miles on my 2001, so it won't be for awhile. :-) w-up More

Came in to look and left with a car. I recently went to Gillman Subaru to test drive a 2015 WRX. Once there i was met with a nice sales associate Zia. We test drove the car and then tal I recently went to Gillman Subaru to test drive a 2015 WRX. Once there i was met with a nice sales associate Zia. We test drove the car and then talked back and forth about price. I wasn't looking to buy but the offer was good and i went for it anyways. There was some small discrepancy with the finance but Elil Ramirez the GM went above and beyond to rectify the problem. Overall it was a good experience. More

Terrible customer service, three months on and no resolution I went into the dealership (Gillman Subaru Southwest) on 10/21/2015 to test drive and purchase a certified preowned 2015 WRX. I had my own financing a I went into the dealership (Gillman Subaru Southwest) on 10/21/2015 to test drive and purchase a certified preowned 2015 WRX. I had my own financing and a check for the amount of the vehicle. While there I was told the dealership (through Subaru) could get me a better offer on my financing and was asked if I would let them try. I agreed and they came back with a better offer on financing. Everything seemed good at this point. Everything agreed, paperwork signed, $2000 down payment and drove away in my new car believing that the deal was finalized. 5 days before my first payment was due, I called the dealership as I had not received any paperwork from the bank. I was told that the original deal had fallen through and that I would require a new finance deal! I asked why had this not been brought to my attention sooner and why did I have to contact them about it. I feel that I should have been informed of this as soon as the dealership knew about it! I should not have had to contact the dealership to find out this information. In speaking to the General Manager I was told that they would need to take the car back if they couldn't obtain a new financing deal. I was devastated at the thought of losing the car and it caused me a lot stress and anxiety as I would be without transport. At every step to this point I was the one who had to make contact. I was PROMISED multiple times that they would call me and give me an update on the situation. These phone calls never came and I had to call them every time! This in itself is an example of terrible customer service. I went back into the dealership as they had a new finance offer for me. It was at a higher interest rate at an extra $50/month over the original agreement that had been signed by both parties. I later found out that I also had a further 20 hits on my credit report!! I agreed to the new offer and they washed my car and let me pick out a free accessory for the trouble they had caused. At this point everything seemed to have been worked out... Again, about 8 days before my first payment was due I had still not received any paperwork for the loan. I called the dealership and was told that they would get back to me. This call never came, I had to call them again to find out what was happening. I was told that there had been some mix-up in their accounts department and that the finance deal had not been issued to the bank. They were very vague and I was told that the person handling it wasn't available at the moment and that they would call me when they were free. I never received a call back! I decided to call the bank and they had no record of me, my SSN or the VIN number of the vehicle. I called the dealership and was told that they were taking care of it and that I should have the paperwork within a week. One week later and I still have no paperwork and the bank still have no record of me. I was told several times that Gillman would respond to my queries in a timely manner and that I would be contacted. This did not happen once! I had to call Gillman every time. This is the worst experience I have ever had in buying a car, in fact it is the worst experience I've had in buying anything! The level of customer service is atrocious and out right shocking. The fact that I have had to make contact every time to find out what is happening is beyond ridiculous! Steer clear at all costs! More

Excellent customer service I worked with James Rutledge in the Internet Sales department in purchasing a Subaru WRX Limited. Unfortunately, they did not have any Limited's avai I worked with James Rutledge in the Internet Sales department in purchasing a Subaru WRX Limited. Unfortunately, they did not have any Limited's available and weren't scheduled to have any for another month; only one dealership within several hundred miles of Houston had any Limited's on the lot at the time. I ultimately purchased from another dealer. James was absolutely professional and patient through the entire process. While I wasn't able to purchase the vehicle I wanted at Gillman Subaru of Houston Southwest, it will be my dealership of choice when I am next in the market for a Subaru. Excellent customer service. More

Verbal threats After trading in our Outback for a Forester, we starting receiving phone calls asking for a copy of my drivers license. Dealer stated that they neede After trading in our Outback for a Forester, we starting receiving phone calls asking for a copy of my drivers license. Dealer stated that they needed it for the bank that held the loan on the Outback. I contacted the bank and was told that they would need my signature as I co-signed the Outback for my wife. When I informed the dealer of this, they then informed me that they needed for the DMV to get the Title on the Outback. I informed them that they had not given me any documents to sign and without my signature a copy of my ID was worthless. I was then told that if I did not give them a copy of my ID they would not payoff the remainder of the loan on the Outback. I asked several time that they send me the documents to sign and at that time I would include a copy of my ID. I was told that since I would not deal in good faith with them that again they would not pay off the balance of the Outback. Now we had already received conformation on the payoff of the Outback to the bank. What they needed was the title since they had already sold the Outback and needed the title. The GM called me as short time later and we agreed that he would mail the documents that I needed to sign and I would send them back. He made a statement about this being a training moment for his sales staff. Unfortunately, the person making the hollow threat was the Sales Manager. Our experience had been good with them up to this point. After this I will never set foot in any of Gillman's deal ships again. More

looking for the right car Gillman Subaru southwest Houston 2004 Subaru forester about 85000 miles this is a dealership review so i will focus only on the dealership my sales p Gillman Subaru southwest Houston 2004 Subaru forester about 85000 miles this is a dealership review so i will focus only on the dealership my sales person was Jason Khoda the car I wanted was not available ,used forester old body style I shopped the greater Housten area and looked at all Subarus available. Jason found a one owner bought from Gillman and traded in on new car. The sales manager Jonny went above and beyond to help me prepare this Subaru forester to last my family into the future the service department went through my Subaru with a fine tooth come to insure all maintenance was up to date and they did it with profesional speed and accuracy when all work was performed the technician came out and asked me was everything to standard did I have any concerns did my new to me Subaru drive well was their anything more he could do. I believe his name was Gregg I paid for some of the work and the dealership paid for some I GOT A GREAT VALUE ON EXACTLY WHAT I WANTED EXACTLY THE WAY I WANTED IT And extra thanks to Wayne Young who helped me warrenty my forester for bumber to bumber 3 yr 36000 mile coverage More