Gilroy Cadillac

Great customer service and great communication. Kind professional employees with great attitudes. I would recommend Chevrolet dealership. Kind professional employees with great attitudes. I would recommend Chevrolet dealership. More

Great dealership experience. Service completed in a timely matter and communication was good as well. Service completed in a timely matter and communication was good as well. More

Don’t go here unless you want to get harassed by nonstop emails, texts, and phone calls for weeks, begging for a review. I’ve unsubscribed in every way possible! Leave me alone! Here’s my review: I took emails, texts, and phone calls for weeks, begging for a review. I’ve unsubscribed in every way possible! Leave me alone! Here’s my review: I took the day off for an appointment I made to replace my key fob. They didn’t confirm the part before scheduling me. I waited 2 hours for them to even start working on my vehicle. Then they tell me they tried to program an already opened key and it didn’t work. I tried to leave and they hadn’t reconnected my old key. The mechanic condescendingly tried to imply I didn’t know how to start my car, before realizing his mistake. I waited another hour to be able to leave. I had to wait another two weeks to be able to take a day off to come in after they ordered the part. I was only there for 2 hours the second time. I won’t be back. More

I recently visited Gilroy Cadillac to check out a CT5 model that I was very interested in. It was the only CT5 model that had black wheels along with many other features that I wanted. The bonus was that model that I was very interested in. It was the only CT5 model that had black wheels along with many other features that I wanted. The bonus was that it was the only 2026 in the area with the wheels I wanted. As soon as I arrived, I was greeted by Rick Encarnacao, who was incredibly friendly and helpful. Within 15 minutes the finance manager had valued my trade-in and written up a proposal that was more than fair. I was very impressed with the efficiency of this dealership. What was even more impressive was that they offered me $5,000 more for my trade-in than the dealership that I originally purchased my current car from. Rick was very good about following up with emails and texts without any pressure-just friendly reminders that the vehicle was still available and asking if there was anything else he could help me with. The only reason I did not purchase this striking car was because my husband thought it was too similar to our current car. My experience at this dealership was incredibly eye-opening and even though I did not purchase the vehicle there, I would, without a doubt, recommend Rick at Gilroy Chevrolet Cadillac for any future vehicle purchases. More

I purchased 2025 Cadillac lyric I'm very happy with the vehicle. The staff was very professional. They answered all my questions they even make sure that I understood everything they went above and beyond vehicle. The staff was very professional. They answered all my questions they even make sure that I understood everything they went above and beyond to help me I am very very satisfied with their service. I recommend everyone to go and purchase their next vehicle there at Gilroy Cadillac More

Markieth in finance and salesman was excellent but others lack customer service. Still waiting on my car key and its been three weeks lack customer service. Still waiting on my car key and its been three weeks More

Took almost a month and a half to get my parts to fix a transmission issue. I reached out to the service manager to get updates. He would never answer the phone, or respond to a voice message. Very unprofe transmission issue. I reached out to the service manager to get updates. He would never answer the phone, or respond to a voice message. Very unprofessional. More